Outside Plant Damage Recovery, LLC

Initial Business Response / [redacted] (1000, 5, 2015/05/06) */ Thank you for alerting us to this matter I have spoken with [redacted] and explained the services Paragon Outside Plant Damage Recovery provides to our client, [redacted] As their billing agent, we rely on the claim information provided as reported by their field personnel [redacted] has kindly agreed to review this information, including the pictures taken of the damage, and respond with his evaluation of the incident I am confident that we will reach an amicable resolution to this matter Thank you, Deborah [redacted] of [redacted] Outside Plant Damage Recovery (XXX) XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) OPDR / [redacted] has waived the claim in its entirety

Initial Business Response /* (1000, 5, 2015/09/08) */
I have been in phone contact with the complainant and we have reached an amicable resolution regarding his concerns. This matter has been resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/09) */
(The consumer indicated he/she ACCEPTED...

the response from the business.)
They were very responsive to our concern, explained parts we did not understand, and very responsive to building good will between us.

Initial Business Response /* (1000, 5, 2015/05/06) */
Thank you for alerting us to this matter.
I have spoken with [redacted] and explained the services Paragon Outside Plant Damage Recovery provides to our client, [redacted]
As their billing agent, we rely on the claim information...

provided as reported by their field personnel. [redacted] has kindly agreed to review this information, including the pictures taken of the damage, and respond with his evaluation of the incident.
I am confident that we will reach an amicable resolution to this matter.
Thank you,
Deborah [redacted] of [redacted]
Outside Plant Damage Recovery
(XXX) XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
OPDR / [redacted] has waived the claim in its entirety.