Outsidepride.com

Will all due respect, your complaint is absolutely not true That is certified seed so please look up what certified seed is That means not only does a private lab do all the testing of the seed, the state is actually certifying the fields during the whole growing process Once the seed is harvested, the state actually pulls the samples of seed and sends them to the lab The state and the independent lab certify the germination,purity, etcwhich has to meet the state's standards If the lab and the state says the seed has an 80% germination, then the seed has an 80% germination That is all there is to it To say you had the seed "inspected" is something I have never even heard of and I have been in the seed business for over years There is no such thing as inspecting a seed That crop of seed that you say would NEVER germinate has germinated for every other person who planted it Do you think you the only person who bought that lot of seed? Of course not Do you know how many complaints we have received on it? One You people that say you plant "correctly" never do I have had people tell me that and then tell me they planted the seed inch deep when the directions to say to not plant over 1/4" I have people tell me they watered every other day when the directions say not to let the seed dry out which means watering to times a day We have had people put down pre-emergent herbicides right before planting so weeds don't come up which of course keeps the seeds from germinating If seed doesn't germinate, there is ALWAYS a reason which has nothing to do with the quality of the seed and that is a fact Our seed is NEVER sold unless it has a minimum of a 70% germination

Complaint: [redacted] Complaint: [redacted] I am rejecting this response because:# Outsidepride.com responded "Even in your above complaint you state, "special fertilizer." Where in our directions do we say to use any type of fertilizer You can't use fertilizer when planting Irish Moss seed It has way too much nitrogen and will just burn the seed." Yet, right in their website (http://www.outsidepride.com/seed/ground-cover-seed/irish-moss-groundcover-seed....⇄ they recommend using Shaker Seed Bottle with Special Matrix with the following description: "Shake 'n Seed - We are now offering shaker bottles filled with our seed starting matrix: rich soil, gardening sand, water absorbing crystals, and starter fertilizerThis not only helps dispense your seed, but it gets it off to a great start! Simply remove lid from shaker bottle, add seed from packet, put back on lid, shake the bottle vigorously for seconds, and then shake your way to beautiful new plants! Use Shake 'n Seed over good quality soil, and then gently water to keep seed moist until it sproutsGreat for ground covers or mass planting flower seeds." Don't make fun of my comments until you read your own copy from your own websiteYes, I did use a "special fertilizer." One, in fact, that you highly recommended and sold as such# Outsidepride.com responded "Planting any seed that has 80,seeds per gram is risky planting outdoors One hard wind can blow the seed away Are we responsible for the wind blowing the seed away?" Yet, in the product description and planting directions on the website, the following information is provided WITHOUT any warnings that doing so is "risky." Again, I quote from the company website, "Irish Moss seeds can be direct sown into the garden or in-between stones." WHAT? No warning of risk? And where the [redacted] did that tornado they refer to in the response come from? They respond, "One hard wind can blow the seed away Are we responsible for the wind blowing the seed away?" Seriously, this respondent's disregard for reality is one of the reasons I'm fighting so hard for this claim: they absolutely make things upWHAT HARD WIND? Had they read ANY of the documentation I provide to them, they would be aware that this rectangular garden is enclosed on sides by buildingsThe single "open side" is 10' wide and is planted with - 18' ornamental spruce trees and 8' mature butterfly bushes for privacy and protection#The company responded, "Are we responsible for you putting down fertilizer?"Well, YES, because you sold it to me as indicated on the following address on the company's own web http://www.outsidepride.com/seed/ground-cover-seed/irish-moss-groundcover-seed.h...⇄ company responded, "Are we responsible for one hard rain shower washing the seed away? Of course not."Again, had the company read any of my original information, they would be aware that the fact that the garden is surrounded on three sides by housing and that rain rarely comes from the open end of the garden, the "shade" garden remains inordinately dry even with surrounding rainFor this reason, a 100' soaker hose was installed beneath the mulch at the beginning of the spring to ensure that the area would receive adequate moistureThere is no place for the seed to "wash away" based upon the garden's location.Further, just how in the [redacted] does a company on the other side of the continental US decide that there was, indeed, "one hard shower" in Virginia from their location in OregonYes, I know all about the internet, but I also know that when I travel for business and call the house sitter to remind him to close the windows because of an impending storm, 99% of the time he reports sunny skies and no sign of rain at all -- regardless of what my smartphone app, the Weather Channel and the NOAA App predict.#The company responded, "Your statement of nothing but terrible reviews is frankly just a lie."Frankly, no it is notYour statement of a 99% approval rating on [redacted] AND a successful Revdex.com record are undocumented statements for which you provide absolutely zero documentationOn the other hand, here are the negative reviews on your company that I found after just minutes of looking online:A) From [redacted] website ( [redacted] they noted the following: Feedback History and Summary positives, neutrals, negativesThus, your neutral and negative reports far outweigh your positive reportsAmong the negative reports are quotes from customers who've been treated almost exactly as I haveThe Revdex.com Investigator is invited to read the negative reviews further as they are quite enlightening-- "I purchased China Aster Seeds in and I had great germination successThe following year (2015) I bought more seeds but NO seeds germinated and the seeds from had poor resultsI contacted Outside Pride and got a response basically interrogating me about how the seeds were startedI have been gardening for more than years, I am a Master Gardener and I have a small greenhouse business and also a vendor at our local Farmers' MarketFrankly, I know what I'm doing but the huge number of questions asked by Outside Pride made it sound like I didn't know what I was doingAfter I was responded about how I started the plants I have not heard anything back from themIt's not the money but the reliability of a company's products that bothers me and lack of getting back to me for an explanationApparently the sides were old and not viable, especially the seeds"-- "Customer NO serviceLet me explain that when calling the number listed for Outsidepride, it appears to be ONLY an ANSWERING ORDER SERVICE (who can only TAKE ORDERS or SEND EMAILS in regards to orders) even during business hoursTHREE times I have called to resolve this and I'm told some one will be in touch via emailI requested to speak with some one from this company and was told I could notI CANNOT GET ANY ONE ON THE PHONE but and ANSWERING SERVICE to help me, nor have I received any emailIt has been two days (hours) since I first called and I have yet to get a responseJune 20th I placed an orderOn June received email seeds had shippedOn Wed June I received seeds other than what I orderedThe invoice included confirmed I had ordered correctlyI immediately called the listed number only to have an ANSWERING SERVICE operator tell me she would let the company know and that I would receive an email, as, that is the way Outsidepride communicatesI should have already received a replacement for what I orderedIf they mailed the correct seeds today it would be too lateI see a copy of this will be sent to the companyPerhaps this is the best way to get a responseGood bye, Outsidepride."-- "I concur with [redacted] and had a similar, horrible experience with their customer serviceI am currently looking to purchase some sedum and succulent seedsThe have a wide selection however my previous experience made me hesitantReading [redacted] review reminded me of my experience and why have stayed away thus far.They proudly advertise a high (70%) germination and that they stand by their productHowever, when you contact them with an issue it is naturally your fault and you have not idea what you are doing.I ordered similar varieties of sedums, planted them following their recommendations under the same conditionsOne set of seeds germinated nicely while the other had