Dear [redacted] : Thank you for forwarding notification of a Revdex.com complaint filed by [redacted] *** We at Outskirts Press take pride in our services and find it unfortunate that one of our customers has contacted you Outskirts Press is happy to provide the following detailed response to Mr***’s concerns to the Revdex.com Our excellent standing within the Revdex.com is very important to usMr [redacted] indicates in his complaint that he has concerns regarding the reporting of sales for his first book Since the time of its publication, there have been sales reported in his author's center He says he purchased a copy of the book on March 7, and that sale has not been reported yetThere are a couple of things that are helpful for Mr [redacted] to understandFirst, book sales are reported in the author's center within days of the end of the month in which the sale occurred That means for a sale that occurred in March, it would be reported by the end of May Second, retailers like [redacted] sometimes purchase extra copies of a book to have in stock based on sales trendsA book sale is reported to an author when the retailer purchases the copy from [redacted] (the distributor), not when a customer purchases a copy from the retailer Mr [redacted] also indicates that he did not receive a response from his publishing consultant, ***Our records show that [redacted] reached out to Mr [redacted] on March 8, March 16, March and again on March 31, [redacted] did tell Mr [redacted] that he needed to submit his manuscript for review, as this was the next step [redacted] was waiting on the author’s submissionMr [redacted] called us on Tuesday, April 12, and indicated that he filed a Revdex.com complaint and that he wants a refund, which we are happy to accommodate We have processed a full refund for Mr***'s second book This includes the initial $down payment, plus the additional payment of $(total of $260.)We feel that Outskirts Press has not performed outside of the requirements of the publishing contract Mr [redacted] agreed to at the time of his purchase We are sorry that we were not a good fit for his needs In light of our detailed response, we request Mr***’s complaint be removed from our record at this timeThank you for your help in this matterSincerely, [redacted] Executive Vice President
Dear [redacted] , Thank you for forwarding notification of a Revdex.com complaint filed by [redacted] I We at Outskirts Press take pride in our services and find it unfortunate that one of our customers has contacted you Outskirts Press is happy to provide the following detailed response to Ms [redacted] i’s concerns to the Revdex.com Our excellent standing within the Revdex.com is very important to usMs [redacted] I indicates in her complaint that she received no real assistance with publishing her book This claim is not accurate—we were in regular contact with Ms [redacted] I after she submitted her manuscript We reviewed her manuscript within days of her purchasing her publishing packageWe discussed concerns over the book’s content with Ms [redacted] I as well She took several months to save the money she needed for other publication fees and to make a final decision to move forward with her bookMs [redacted] I submitted her book’s title and indicated that she was planning on moving forward with her book on November 6, Her publishing team reached out to her on November 17, and provided her with forms and a list of things that she needed to complete We tried reaching her a month later and then again on January 10, After that last call in January and after having received no response from the author for several months, we put her account on hold so we would not continue to contact her until she indicated to us that she was ready to move forward Ms [redacted] I reached out to us on December 7, with an updated copy of her manuscript and questions regarding her cover Our customer service team assisted Ms [redacted] I via email and we then reactivated her account on December 31, A publishing team was reassigned and was ready to assist Ms [redacted] I with the publication of her bookWe are sorry that Ms [redacted] I did not feel she was receiving the level of support she needed One of our representatives spoke with Ms [redacted] I on March 2, and apologized to her for this We processed a full refund for her on March 3rdWe feel that Outskirts Press performed according to the terms of the publishing agreement that Ms [redacted] I accepted at the time of her purchase We were simply not a good fit for her publishing needs In light of our detailed response, we request Ms [redacted] i’s complaint be removed from our record at this time.Thank you for your help in this matter.Sincerely, [redacted] Executive Vice President
Thank you for forwarding the complaint submitted by [redacted] We at Outskirts Press take pride in our services and find it unfortunate that one of our customers has contacted you Outskirts Press is happy to provide the following detailed response to [redacted] ’s concerns to the Revdex.com Our excellent standing within the Revdex.com is very important to us Attached is our response to [redacted] 's complaints as well as the action we have taken to resolve his concerns Please let us know if you require any additional informationThank you, [redacted] ***
Dear ***, Thank you for forwarding the complaint submitted by Ms*** We at Outskirts Press take pride in our services and find it unfortunate that one of our customers has contacted you Outskirts Press is happy to provide the following detailed response to Ms***’ concerns to the Revdex.com Our excellent standing within the Revdex.com is very important to us Per Ms***'s request we have terminated her title and sent her the print ready files for both her book’s cover and interior at no cost to her Ms [redacted] has received all of her royalty payments except $that was earned in the second half of Royalty payments are issued when the total of the royalties earned reaches the minimum threshold of $ Her royalties did not meet this minimum threshold when fourth quarter royalties were processed Since her title was terminated in the first quarter of 2017, her final royalty payment will be processed with the first quarter of 2017, which is processed within days for the end of the quarter Royalty processing is explained in Section II, #of the publishing agreement that Ms [redacted] accepted when she purchased her publishing package IIROYALTIES & PRICING Royalties are paid to Author within days following the end of the calendar quarter in which Wholesale Book Sales (as defined above) occurred, once the total accrued Royalty meets or exceeds $for an author residing in the United States, or $for an author residing outside of the United StatesRoyalties are paid by check mailed to the Author’s address as supplied by the author in the Author’s Center The address that Ms [redacted] provided in her correspondence with the Revdex.com is different from the address in her Author's Center I have updated her address in our system so her final payment of $will be sent to the address she provided to the Revdex.com We have honored all of Ms***' desired resolutionsIn light of this we request that her complaint be removed from our record at this time Thank you for your help in this matter Sincerely, [redacted]
RE: Revdex.com Complaint Case# [redacted] Ref # [redacted] Dear ***, Thank you for forwarding the complaint submitted by Mr [redacted] I apologize for the delay in getting back to you, we did not receive the first notification We at Outskirts Press take pride in our services and find it unfortunate that one of our customers has contacted you Our excellent standing within the Revdex.com is very important to usMr [redacted] is entirely correct about the erroneous nature of these billingsThese billings should have been deleted when he terminated his title with us Please extend our sincerest apologies to Mr [redacted] for this administrative error These fees will be removed today and nothing further is required of Mr [redacted] Thank you for your help in this matterSincerely, Jeanine S [redacted] CEO
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe complaint should not be removed, but the response can be includedI never received a phone call from the woman who was assigned to my book production [redacted] did call and apologized but that doesn't negate the fact that there was a severe lack of communication and lag in production time Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Firstly the business seeks to rely on an illegality in the contract in order to assert that it has witheld the 30% tax when the laws of the USA in relation to its tax treaty expressly states under Article (1) and (2) of the US/TT Income Tax treaty that for the purpose of taxation of copyrights it is the person's country of residence that is responsible for taxing the individualI am not a resident of the USA but a foreign national of Trinidad and TobagoSecondly pursuant to this provision, if the US were to be able to tax on such income it could only place a 15% tax on same Therefore the Company is in breach of the laws of the USA and is seeking to wrongfully extort funds which it is not supposed to under the law The express wording of the act prevents them from such taxation and it is illegal to seek to charge a client $for witholding of a 30% tax on their royaltiesIt is not only illegal but fraudulent The terms of the contract or at least this provision within the contract would be void and of no effect on the basis of the illegality involving fraud and the misrepresentation to me as the client Also because of the illegality of this provision within the contract it would not be enforceable in a court since it involves a clear case of fraud and misleading of a client into contractual terms which are not legal Kindly note that I was only given the W-BEN form in November and it was only when I received this form that I became aware that I could rely on the Income Tax treaty to claim exemptions under the TreatyThis information was not provided to me upfront and I was not clear about several things with this company as they were always moving very shady and putting on additional fees for everything without notifying me about these fees from upfrontThe very letter which the Company has relied on to show that I was aware of the 30% tax demonstrates that I was not aware that such a fee existed prior to them actually sending me a copy of the contract Please see a copy of the said letter below: Dear Lisa, I am writing to confirm the priceI had discussed the price with the other LisaAnd I indicated that it is a legal text dealing with technical issues involving the Law of the seaI had also done research on the pricing on an internarional environmental law text from authors in the Caribbean and the price which I had is close to the price range for Caribbean Environental Law texts from authors like Professor AndersonThe price ranged between 150-USD.If you have a better idea of a price please let me know especially considering I also have to pay 30% tax on my profit as a non US national which I was not infoemed of upfrontThank you [redacted] Sincerely, [redacted] Kindly note the last sentence in which I was quoted as having said that I also have to pay a 30% tax on my profit as a non US national which I was not informed of upfrontThis is because this requirement was only pointed out to me after the Company informed me that I was to pay the said tax later on It was not indicated to me upfront Similarly they did not indicate to me that I could have relied on the tax treaty from upfront and they are now telling me that I would have to pay $for them to withold the 30% tax which is illegal according to the laws of the United StatesThis is therefore tantamount to fraud and to a scam and it is not the first time the Company has come up with these so called fees after the fact since they also were seeking to add extra fees for proofs or edits of my work through their customer service representative MsLisa B and then when I raised the issue with them and they said that they would reduce the price of the extra edits which they had not informed me of upfront Kindly note that the Company has owed me a royalty since May and it is now February and I still have not received my royalties as yetThey have claimed that they sent the first check to my mailing address in my home country in November but my sister who still resides at my residence has indicated that she has never received any mail from the said company I had indicated to this company that they should not issue the said check since I would not have been in the country during this time and I dispatched the mail on the 24th November They however indicated that they mailed the check on the 25th November despite my indication that they should not have mailed it to the said address given the fact that I would not have been at home in my country at that time In my opinion these issues highlight and re-enforce the fact that the company is into shady and fraudulent dealings since they are seeking to illegally and fraudulently deduct taxes on royalties which should not be deducted and they have even created an illegal and unenforceable clause in the contract to falsely and fraudulently induce clients from foreign jurisdictions such as my country to pay taxes which they are not permitted to do by law They also still haven't paid any royalties although the royalties were available since May I therefore cannot accept the response of the Company for the aforementioned reasons as they are fraudulent and misleading and until I have gotten my full royalties which I am due I will not be removing the complaint because as a consumer, it is my right to make a complaint where I have been the victim of fraud and deception.Thank you for your understanding in this matter as I look forward to the Revdex.com intervening and putting an end to the fraudulent dealings of this company as I am not the only person who has lodged a complaint against this company, there were several other persons who did so and who also had the same experience like meOnce again I do believe that by putting an end to such scams and companies that illegally and fraudulently seek to steal from their clients that the Revdex.com will be ensuring that no other persons within society become victims of scams like these and they will ensure that such persons are brought to justiceYours Respectfully, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Dear [redacted] Thank you for forwarding the complaint submitted by [redacted] We at Outskirts Press take pride in our services and find it unfortunate that one of our customers has contacted youOutskirts Press is happy to provide the following response to [redacted] 's concerns to the Revdex.comOur excellent standing within the Revdex.com is very important to us Our Publishing Agreement specifically states in I-that the author retains the rights to their submitted manuscript and other materialsHere is that portion of our agreement which the author accepted when he purchased his publishing package: "AUTHOR RETAINS 100% OF THE RIGHTS AND COPYRIGHT LICENSES to the submitted manuscript and all other material submitted to Outskirts Press, Inc." As you requested, the full Publishing Agreement is attached with our response The agreement does not grant the author rights to the formatted filesIf an author chooses to purchase the print-ready files, there is an additional fee of $for those filesHowever, since [redacted] did not understand this and was clearly upset, as a courtesy we have waived the $fee and gifted him his print ready files Although we feel we have fully performed in accordance with our Publishing Agreement, we have also granted [redacted] his desired resolutionThis morning we received an email from [redacted] stating, "I have enformed Revdex.com that you have released my filesThanks for your cooperation." This demonstrates that this issue has been resolved to [redacted] 's satisfactionAs a result, we request that this complaint be removed from our record at this time Thank you for your help in this matter Sincerely, [redacted] Executive Vice President Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have more concerns to be resolved I like to request that the eBook edition file be sent to me cause I paid for it and further sales be terminated as well I also would like a written notice that the [redacted] edition and distribution is terminated The above issues are like "blind spots" I like to resolve Final Business Response / [redacted] (4000, 13, 2015/10/09) */ Dear [redacted] Thank you for forwarding the additional communication from [redacted] [redacted] our Director of Production, emailed [redacted] on October 2nd advising him that if he wants to make changes to his unsecured eBook file, he needs to purchase a full version of [redacted] software directly from [redacted] In her email, [redacted] also confirmed for [redacted] that the screen shot he references does confirm that his [redacted] has been terminated We feel that we have done everything possible to address [redacted] 's concerns and we hope that he is now satisfied with the resolution Thank you for your help in this matter Sincerely, [redacted] Executive Vice President Final Consumer Response / [redacted] (2000, 15, 2015/10/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Dear [redacted] , Thank you for forwarding us the additional correspondence from Ms [redacted] We hope that our response will fully address Ms [redacted] ' additional concerns Ms [redacted] is correct that her book sales were updated on 12/17/and they do not reflect a sale on September 11thIt is important for Ms [redacted] to understand that the sales report reflects when the retailer purchased the books from [redacted] , not when a customer purchases a book from the retailer [redacted] ordered four copies of her book in June [redacted] did not report any sales to [redacted] in September, which means that the copy her friend purchased from [redacted] in September would have been one of the copies [redacted] ordered from [redacted] in June Ms [redacted] reviewed two different proofs of her interior fileIn her last correspondence she says that the first time she saw the mistakes in her book was when she received the ten copies of her book; however, that is not the caseIt is clear that she was aware of the errors in her book prior to publication because she entered them as edits to her first interior proofThe problem is some of the corrections were not properly implemented and Ms [redacted] did not bring that to our attention when she reviewed the second version of her proofsInstead she approved her second interior proof for printingAs we mentioned in our previous response, we offered to waive half of the revision sfee, but Ms [redacted] did not accept our offerInstead she purchased additional copies of her book Ms [redacted] requested a copy of the email she was sent stating when it was her only chance to make correctionsWe do not send authors an email like that; however, this is very clear on our website at the point when the author is reviewing their proof filesAttached is a screenshot of that page on our websiteIt clearly states: "Any errrors you do not indicate on the online edit forms will be publishedAll errors after final approval are your responsbilityPlease be thorough when reviewing and authorizing your proofs." Every author must read these terms and click the box to indicate "Yes, I accept the terms above" in order to proceedMs [redacted] checked this box to indicate that she was accepting our terms at that point in the process The "Marketing COACH" that Ms [redacted] refers to is a series of automated emails that are sent out to authors once their book is publishedThese emails provide them with tips and advice on marketing their booksIf Ms [redacted] is not receiving these emails it is because she either changed her email address or she unsubscribed from the campaignIf she would like to receive these emails, we would be happy to re-subscribe her; however, she mentioned receiving these in one of her earlier messages and she did not like that these emails mentioned additional marketing products/services sold by Outskirts Press Finally, Ms [redacted] mentions some retailers that are listing her book for sale online at exceedingly high pricesThat's right, with on-demand distribution, books published through Outskirts Press become available for order globally through websites like [redacted] , [redacted] and hundreds of other online retailersThese retailers are simply displaying the availability of the bookAny copies of the book that are ordered through any of the retailers online are printed by [redacted] The retailer can list the book at whatever price they wantNo matter what the retail price, Ms [redacted] earns the same royalty amount for any new copies that are sold We find it unfortunate that Ms [redacted] is still unsatisfied and we feel that she is experiencing buyer's remorseHowever, we stand by our previous responsesShe has already received the services she paid for, and she is not entitled to a refund Sincerely, [redacted] (More Info From Business.jpg)
Dear [redacted] Thank you for forwarding notification of a Revdex.com complaint filed by Richard [redacted] We at Outskirts Press take pride in our services and find it unfortunate that one of our customers has contacted youOutskirts Press is happy to provide the following detailed response to Mr [redacted] 's concerns to the Revdex.comOur excellent standing with the Revdex.com is very important to us Mr [redacted] indicates that he paid for his package but did not receive any information and that he had trouble scheduling a phone call with his consultantWe feel that this claim is not entirely accurate--we were in regular contact with Mr [redacted] and his assigned publishing team was in consistent contact with himMr [redacted] is correct that his consultant was delayed in scheduling a phone call with him; however, the consultant did send multiple emails to Mr [redacted] We recently had a new consultant reach out to Mr [redacted] by phone and she was able to answer his questions and address his concerns over publishingAs of December 22, 2015, Mr [redacted] indicated that he does now wish to continue working with Outskirts Press, and he indicated that he would withdraw his complaint from the Revdex.comBelow is a portion of his email to us: "I am once again excited about having the book published Yes I will withdraw my complaintPlease do not allow me to deal with [redacted] or ***I look forward to working with youA call after the holidays would be great." We feel that Outskirts Press has performed in accordance with the publishing contract Mr [redacted] accepted when he purchased his publishing packageIn light of the fact that Mr [redacted] 's now wants to move forward with Outskirts Press again, we request that his complaint be removed from our record at this time Thank you for your help in this matter Sincerely, [redacted] Executive Vice President
Dear [redacted] : Thank you for forwarding us Mr***’s additional concernsWe are sorry to hear that Mr [redacted] is not satisfied with our original responseMr [redacted] has confirmed that he did receive a full refund for his second publishing package We are sorry that he experienced communication issues with his Publishing Consultant We do strive to be as responsive and proactive as possible with our customers It is clear from his response that something broke down in our communications with Mr [redacted] and I am sorry to hear that happenedRegarding his concern about his book sales, it is important for Mr [redacted] to understand that book sales are reported in the author's center within days of the end of the month in which the sale occurred That means that a sale which occurred in March would be reported by the end of May There was one sale for March reported in Mr***'s author center on April 22nd It is also important for him to understand that sales are reported to Outskirts Press when the retailer purchases the copy from [redacted] (the distributor), not when a customer purchases a copy from the retailerRetailers like [redacted] sometimes purchase extra copies of a book to have in stock based on sales trendsIf a customer purchases a copy from [redacted] that [redacted] already has in stock, that sale would have already been reported to the author when [redacted] originally purchased the book from [redacted] We are sorry that Mr [redacted] was unsatisfied with our original responseWe believe his remaining concerns stem from a lack of understanding about the book sales reporting process; however we are performing in accordance with the publishing agreement that Mr [redacted] accepted when he purchased his first publishing package We do hope our response clarifies some things for him and we wish Mr [redacted] well with his future publishing endeavorsThank you for your help in this matterSincerely, [redacted] Executive Vice President
Dear ***, Please see our response in the attached *** fileThank you, [redacted] ***
Dear [redacted] : Thank you for forwarding notification of a Revdex.com complaint filed by [redacted] *** We at Outskirts Press take pride in our services and find it unfortunate that one of our customers has contacted you Outskirts Press is happy to provide the following detailed response to Mr***’s concerns to the Revdex.com Our excellent standing within the Revdex.com is very important to usMr [redacted] indicates in his complaint that he has concerns regarding the reporting of sales for his first book Since the time of its publication, there have been sales reported in his author's center He says he purchased a copy of the book on March 7, and that sale has not been reported yetThere are a couple of things that are helpful for Mr [redacted] to understandFirst, book sales are reported in the author's center within days of the end of the month in which the sale occurred That means for a sale that occurred in March, it would be reported by the end of May Second, retailers like [redacted] sometimes purchase extra copies of a book to have in stock based on sales trendsA book sale is reported to an author when the retailer purchases the copy from [redacted] (the distributor), not when a customer purchases a copy from the retailer Mr [redacted] also indicates that he did not receive a response from his publishing consultant, ***Our records show that [redacted] reached out to Mr [redacted] on March 8, March 16, March and again on March 31, [redacted] did tell Mr [redacted] that he needed to submit his manuscript for review, as this was the next step [redacted] was waiting on the author’s submissionMr [redacted] called us on Tuesday, April 12, and indicated that he filed a Revdex.com complaint and that he wants a refund, which we are happy to accommodate We have processed a full refund for Mr***'s second book This includes the initial $down payment, plus the additional payment of $(total of $260.)We feel that Outskirts Press has not performed outside of the requirements of the publishing contract Mr [redacted] agreed to at the time of his purchase We are sorry that we were not a good fit for his needs In light of our detailed response, we request Mr***’s complaint be removed from our record at this timeThank you for your help in this matterSincerely, [redacted] Executive Vice President
Dear [redacted] , Thank you for forwarding notification of a Revdex.com complaint filed by [redacted] I We at Outskirts Press take pride in our services and find it unfortunate that one of our customers has contacted you Outskirts Press is happy to provide the following detailed response to Ms [redacted] i’s concerns to the Revdex.com Our excellent standing within the Revdex.com is very important to usMs [redacted] I indicates in her complaint that she received no real assistance with publishing her book This claim is not accurate—we were in regular contact with Ms [redacted] I after she submitted her manuscript We reviewed her manuscript within days of her purchasing her publishing packageWe discussed concerns over the book’s content with Ms [redacted] I as well She took several months to save the money she needed for other publication fees and to make a final decision to move forward with her bookMs [redacted] I submitted her book’s title and indicated that she was planning on moving forward with her book on November 6, Her publishing team reached out to her on November 17, and provided her with forms and a list of things that she needed to complete We tried reaching her a month later and then again on January 10, After that last call in January and after having received no response from the author for several months, we put her account on hold so we would not continue to contact her until she indicated to us that she was ready to move forward Ms [redacted] I reached out to us on December 7, with an updated copy of her manuscript and questions regarding her cover Our customer service team assisted Ms [redacted] I via email and we then reactivated her account on December 31, A publishing team was reassigned and was ready to assist Ms [redacted] I with the publication of her bookWe are sorry that Ms [redacted] I did not feel she was receiving the level of support she needed One of our representatives spoke with Ms [redacted] I on March 2, and apologized to her for this We processed a full refund for her on March 3rdWe feel that Outskirts Press performed according to the terms of the publishing agreement that Ms [redacted] I accepted at the time of her purchase We were simply not a good fit for her publishing needs In light of our detailed response, we request Ms [redacted] i’s complaint be removed from our record at this time.Thank you for your help in this matter.Sincerely, [redacted] Executive Vice President
Thank you for forwarding the complaint submitted by [redacted] We at Outskirts Press take pride in our services and find it unfortunate that one of our customers has contacted you Outskirts Press is happy to provide the following detailed response to [redacted] ’s concerns to the Revdex.com Our excellent standing within the Revdex.com is very important to us Attached is our response to [redacted] 's complaints as well as the action we have taken to resolve his concerns Please let us know if you require any additional informationThank you, [redacted] ***
Dear ***, Thank you for forwarding the complaint submitted by Ms*** We at Outskirts Press take pride in our services and find it unfortunate that one of our customers has contacted you Outskirts Press is happy to provide the following detailed response to Ms***’ concerns to the Revdex.com Our excellent standing within the Revdex.com is very important to us Per Ms***'s request we have terminated her title and sent her the print ready files for both her book’s cover and interior at no cost to her Ms [redacted] has received all of her royalty payments except $that was earned in the second half of Royalty payments are issued when the total of the royalties earned reaches the minimum threshold of $ Her royalties did not meet this minimum threshold when fourth quarter royalties were processed Since her title was terminated in the first quarter of 2017, her final royalty payment will be processed with the first quarter of 2017, which is processed within days for the end of the quarter Royalty processing is explained in Section II, #of the publishing agreement that Ms [redacted] accepted when she purchased her publishing package IIROYALTIES & PRICING Royalties are paid to Author within days following the end of the calendar quarter in which Wholesale Book Sales (as defined above) occurred, once the total accrued Royalty meets or exceeds $for an author residing in the United States, or $for an author residing outside of the United StatesRoyalties are paid by check mailed to the Author’s address as supplied by the author in the Author’s Center The address that Ms [redacted] provided in her correspondence with the Revdex.com is different from the address in her Author's Center I have updated her address in our system so her final payment of $will be sent to the address she provided to the Revdex.com We have honored all of Ms***' desired resolutionsIn light of this we request that her complaint be removed from our record at this time Thank you for your help in this matter Sincerely, [redacted]
RE: Revdex.com Complaint Case# [redacted] Ref # [redacted] Dear ***, Thank you for forwarding the complaint submitted by Mr [redacted] I apologize for the delay in getting back to you, we did not receive the first notification We at Outskirts Press take pride in our services and find it unfortunate that one of our customers has contacted you Our excellent standing within the Revdex.com is very important to usMr [redacted] is entirely correct about the erroneous nature of these billingsThese billings should have been deleted when he terminated his title with us Please extend our sincerest apologies to Mr [redacted] for this administrative error These fees will be removed today and nothing further is required of Mr [redacted] Thank you for your help in this matterSincerely, Jeanine S [redacted] CEO
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe complaint should not be removed, but the response can be includedI never received a phone call from the woman who was assigned to my book production [redacted] did call and apologized but that doesn't negate the fact that there was a severe lack of communication and lag in production time Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Firstly the business seeks to rely on an illegality in the contract in order to assert that it has witheld the 30% tax when the laws of the USA in relation to its tax treaty expressly states under Article (1) and (2) of the US/TT Income Tax treaty that for the purpose of taxation of copyrights it is the person's country of residence that is responsible for taxing the individualI am not a resident of the USA but a foreign national of Trinidad and TobagoSecondly pursuant to this provision, if the US were to be able to tax on such income it could only place a 15% tax on same Therefore the Company is in breach of the laws of the USA and is seeking to wrongfully extort funds which it is not supposed to under the law The express wording of the act prevents them from such taxation and it is illegal to seek to charge a client $for witholding of a 30% tax on their royaltiesIt is not only illegal but fraudulent The terms of the contract or at least this provision within the contract would be void and of no effect on the basis of the illegality involving fraud and the misrepresentation to me as the client Also because of the illegality of this provision within the contract it would not be enforceable in a court since it involves a clear case of fraud and misleading of a client into contractual terms which are not legal Kindly note that I was only given the W-BEN form in November and it was only when I received this form that I became aware that I could rely on the Income Tax treaty to claim exemptions under the TreatyThis information was not provided to me upfront and I was not clear about several things with this company as they were always moving very shady and putting on additional fees for everything without notifying me about these fees from upfrontThe very letter which the Company has relied on to show that I was aware of the 30% tax demonstrates that I was not aware that such a fee existed prior to them actually sending me a copy of the contract Please see a copy of the said letter below: Dear Lisa, I am writing to confirm the priceI had discussed the price with the other LisaAnd I indicated that it is a legal text dealing with technical issues involving the Law of the seaI had also done research on the pricing on an internarional environmental law text from authors in the Caribbean and the price which I had is close to the price range for Caribbean Environental Law texts from authors like Professor AndersonThe price ranged between 150-USD.If you have a better idea of a price please let me know especially considering I also have to pay 30% tax on my profit as a non US national which I was not infoemed of upfrontThank you [redacted] Sincerely, [redacted] Kindly note the last sentence in which I was quoted as having said that I also have to pay a 30% tax on my profit as a non US national which I was not informed of upfrontThis is because this requirement was only pointed out to me after the Company informed me that I was to pay the said tax later on It was not indicated to me upfront Similarly they did not indicate to me that I could have relied on the tax treaty from upfront and they are now telling me that I would have to pay $for them to withold the 30% tax which is illegal according to the laws of the United StatesThis is therefore tantamount to fraud and to a scam and it is not the first time the Company has come up with these so called fees after the fact since they also were seeking to add extra fees for proofs or edits of my work through their customer service representative MsLisa B and then when I raised the issue with them and they said that they would reduce the price of the extra edits which they had not informed me of upfront Kindly note that the Company has owed me a royalty since May and it is now February and I still have not received my royalties as yetThey have claimed that they sent the first check to my mailing address in my home country in November but my sister who still resides at my residence has indicated that she has never received any mail from the said company I had indicated to this company that they should not issue the said check since I would not have been in the country during this time and I dispatched the mail on the 24th November They however indicated that they mailed the check on the 25th November despite my indication that they should not have mailed it to the said address given the fact that I would not have been at home in my country at that time In my opinion these issues highlight and re-enforce the fact that the company is into shady and fraudulent dealings since they are seeking to illegally and fraudulently deduct taxes on royalties which should not be deducted and they have even created an illegal and unenforceable clause in the contract to falsely and fraudulently induce clients from foreign jurisdictions such as my country to pay taxes which they are not permitted to do by law They also still haven't paid any royalties although the royalties were available since May I therefore cannot accept the response of the Company for the aforementioned reasons as they are fraudulent and misleading and until I have gotten my full royalties which I am due I will not be removing the complaint because as a consumer, it is my right to make a complaint where I have been the victim of fraud and deception.Thank you for your understanding in this matter as I look forward to the Revdex.com intervening and putting an end to the fraudulent dealings of this company as I am not the only person who has lodged a complaint against this company, there were several other persons who did so and who also had the same experience like meOnce again I do believe that by putting an end to such scams and companies that illegally and fraudulently seek to steal from their clients that the Revdex.com will be ensuring that no other persons within society become victims of scams like these and they will ensure that such persons are brought to justiceYours Respectfully, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Dear [redacted] Thank you for forwarding the complaint submitted by [redacted] We at Outskirts Press take pride in our services and find it unfortunate that one of our customers has contacted youOutskirts Press is happy to provide the following response to [redacted] 's concerns to the Revdex.comOur excellent standing within the Revdex.com is very important to us Our Publishing Agreement specifically states in I-that the author retains the rights to their submitted manuscript and other materialsHere is that portion of our agreement which the author accepted when he purchased his publishing package: "AUTHOR RETAINS 100% OF THE RIGHTS AND COPYRIGHT LICENSES to the submitted manuscript and all other material submitted to Outskirts Press, Inc." As you requested, the full Publishing Agreement is attached with our response The agreement does not grant the author rights to the formatted filesIf an author chooses to purchase the print-ready files, there is an additional fee of $for those filesHowever, since [redacted] did not understand this and was clearly upset, as a courtesy we have waived the $fee and gifted him his print ready files Although we feel we have fully performed in accordance with our Publishing Agreement, we have also granted [redacted] his desired resolutionThis morning we received an email from [redacted] stating, "I have enformed Revdex.com that you have released my filesThanks for your cooperation." This demonstrates that this issue has been resolved to [redacted] 's satisfactionAs a result, we request that this complaint be removed from our record at this time Thank you for your help in this matter Sincerely, [redacted] Executive Vice President Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have more concerns to be resolved I like to request that the eBook edition file be sent to me cause I paid for it and further sales be terminated as well I also would like a written notice that the [redacted] edition and distribution is terminated The above issues are like "blind spots" I like to resolve Final Business Response / [redacted] (4000, 13, 2015/10/09) */ Dear [redacted] Thank you for forwarding the additional communication from [redacted] [redacted] our Director of Production, emailed [redacted] on October 2nd advising him that if he wants to make changes to his unsecured eBook file, he needs to purchase a full version of [redacted] software directly from [redacted] In her email, [redacted] also confirmed for [redacted] that the screen shot he references does confirm that his [redacted] has been terminated We feel that we have done everything possible to address [redacted] 's concerns and we hope that he is now satisfied with the resolution Thank you for your help in this matter Sincerely, [redacted] Executive Vice President Final Consumer Response / [redacted] (2000, 15, 2015/10/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Dear [redacted] , Thank you for forwarding us the additional correspondence from Ms [redacted] We hope that our response will fully address Ms [redacted] ' additional concerns Ms [redacted] is correct that her book sales were updated on 12/17/and they do not reflect a sale on September 11thIt is important for Ms [redacted] to understand that the sales report reflects when the retailer purchased the books from [redacted] , not when a customer purchases a book from the retailer [redacted] ordered four copies of her book in June [redacted] did not report any sales to [redacted] in September, which means that the copy her friend purchased from [redacted] in September would have been one of the copies [redacted] ordered from [redacted] in June Ms [redacted] reviewed two different proofs of her interior fileIn her last correspondence she says that the first time she saw the mistakes in her book was when she received the ten copies of her book; however, that is not the caseIt is clear that she was aware of the errors in her book prior to publication because she entered them as edits to her first interior proofThe problem is some of the corrections were not properly implemented and Ms [redacted] did not bring that to our attention when she reviewed the second version of her proofsInstead she approved her second interior proof for printingAs we mentioned in our previous response, we offered to waive half of the revision sfee, but Ms [redacted] did not accept our offerInstead she purchased additional copies of her book Ms [redacted] requested a copy of the email she was sent stating when it was her only chance to make correctionsWe do not send authors an email like that; however, this is very clear on our website at the point when the author is reviewing their proof filesAttached is a screenshot of that page on our websiteIt clearly states: "Any errrors you do not indicate on the online edit forms will be publishedAll errors after final approval are your responsbilityPlease be thorough when reviewing and authorizing your proofs." Every author must read these terms and click the box to indicate "Yes, I accept the terms above" in order to proceedMs [redacted] checked this box to indicate that she was accepting our terms at that point in the process The "Marketing COACH" that Ms [redacted] refers to is a series of automated emails that are sent out to authors once their book is publishedThese emails provide them with tips and advice on marketing their booksIf Ms [redacted] is not receiving these emails it is because she either changed her email address or she unsubscribed from the campaignIf she would like to receive these emails, we would be happy to re-subscribe her; however, she mentioned receiving these in one of her earlier messages and she did not like that these emails mentioned additional marketing products/services sold by Outskirts Press Finally, Ms [redacted] mentions some retailers that are listing her book for sale online at exceedingly high pricesThat's right, with on-demand distribution, books published through Outskirts Press become available for order globally through websites like [redacted] , [redacted] and hundreds of other online retailersThese retailers are simply displaying the availability of the bookAny copies of the book that are ordered through any of the retailers online are printed by [redacted] The retailer can list the book at whatever price they wantNo matter what the retail price, Ms [redacted] earns the same royalty amount for any new copies that are sold We find it unfortunate that Ms [redacted] is still unsatisfied and we feel that she is experiencing buyer's remorseHowever, we stand by our previous responsesShe has already received the services she paid for, and she is not entitled to a refund Sincerely, [redacted] (More Info From Business.jpg)
Dear [redacted] Thank you for forwarding notification of a Revdex.com complaint filed by Richard [redacted] We at Outskirts Press take pride in our services and find it unfortunate that one of our customers has contacted youOutskirts Press is happy to provide the following detailed response to Mr [redacted] 's concerns to the Revdex.comOur excellent standing with the Revdex.com is very important to us Mr [redacted] indicates that he paid for his package but did not receive any information and that he had trouble scheduling a phone call with his consultantWe feel that this claim is not entirely accurate--we were in regular contact with Mr [redacted] and his assigned publishing team was in consistent contact with himMr [redacted] is correct that his consultant was delayed in scheduling a phone call with him; however, the consultant did send multiple emails to Mr [redacted] We recently had a new consultant reach out to Mr [redacted] by phone and she was able to answer his questions and address his concerns over publishingAs of December 22, 2015, Mr [redacted] indicated that he does now wish to continue working with Outskirts Press, and he indicated that he would withdraw his complaint from the Revdex.comBelow is a portion of his email to us: "I am once again excited about having the book published Yes I will withdraw my complaintPlease do not allow me to deal with [redacted] or ***I look forward to working with youA call after the holidays would be great." We feel that Outskirts Press has performed in accordance with the publishing contract Mr [redacted] accepted when he purchased his publishing packageIn light of the fact that Mr [redacted] 's now wants to move forward with Outskirts Press again, we request that his complaint be removed from our record at this time Thank you for your help in this matter Sincerely, [redacted] Executive Vice President
Dear [redacted] : Thank you for forwarding us Mr***’s additional concernsWe are sorry to hear that Mr [redacted] is not satisfied with our original responseMr [redacted] has confirmed that he did receive a full refund for his second publishing package We are sorry that he experienced communication issues with his Publishing Consultant We do strive to be as responsive and proactive as possible with our customers It is clear from his response that something broke down in our communications with Mr [redacted] and I am sorry to hear that happenedRegarding his concern about his book sales, it is important for Mr [redacted] to understand that book sales are reported in the author's center within days of the end of the month in which the sale occurred That means that a sale which occurred in March would be reported by the end of May There was one sale for March reported in Mr***'s author center on April 22nd It is also important for him to understand that sales are reported to Outskirts Press when the retailer purchases the copy from [redacted] (the distributor), not when a customer purchases a copy from the retailerRetailers like [redacted] sometimes purchase extra copies of a book to have in stock based on sales trendsIf a customer purchases a copy from [redacted] that [redacted] already has in stock, that sale would have already been reported to the author when [redacted] originally purchased the book from [redacted] We are sorry that Mr [redacted] was unsatisfied with our original responseWe believe his remaining concerns stem from a lack of understanding about the book sales reporting process; however we are performing in accordance with the publishing agreement that Mr [redacted] accepted when he purchased his first publishing package We do hope our response clarifies some things for him and we wish Mr [redacted] well with his future publishing endeavorsThank you for your help in this matterSincerely, [redacted] Executive Vice President