January 6th, I have read [redacted] letter and reviewed her fileThe vehicle was on saleThe original selling price of the car was $21,The sale price was $ 20,less an additional $4,which equals $15,A total savings of $5,As far the payments are concerned, many times customers extend the length of the loan to lower their monthly paymentsThe quoted amount of may have been for a to 66-month term [redacted] elected for an 84-month term which significantly reduces the monthly paymentAttached are the buyers order which clearly states all the pricing from the discounts to the price of the extended service contract that she requested to cover her electronics concernsAlso attached are all of the signed documents pertaining to the full disclosure of the pricing for the vehicle and the optional items purchased by [redacted] I would be happy to sit down with [redacted] and review all of the documents in person.Regards,Stefan B
November 16,2017I have read the customer's rejection of my prior responsesAs I've stated-called and spoke with Mike on November 3rdIn good faith and fairness on my part I offered him a $concessionI stand by my offer, no matter how many responses Mike wants to reject Mike found our car through the Internet I was the most reasonably price [redacted] that he foundThat is why he came all the way from TexasOur vehicle was priced $below selling price for that that year and mileage vehicleI stand by all my prior responses including that his transport company called him prior to loading the vehicle for transport to Texas.Regards,Stefan BGeneral Manager
October 21, [redacted] ***,I have read the customer's complaintHe has also contacted [redacted] assistance and I replied to that as wellThe vehicle was advertised with navigation turn by turn systemThis navigation system is through the [redacted] program that comes with the vehicleThe customer purchased the vehicle through our web siteThe vehicle comes with months of free [redacted] ***, which includes the turn by turn navigation [redacted] had a transport company pick up the vehicleThe transport company looked ever and reviewed the vehicle from top to bottom and spoke with [redacted] prior to leaving our dealership, The transport company also listed the scratches on the transport paperworkThe average retail selling price of this vehicle should be $13,(NADA publication guide Oct2017) [redacted] final agreed upon price was $11,This price is well below the average retail selling price [redacted] found our vehicle on our website because of the lower than pricingHe lives in Beaumont TexasHe is disputing a purchase price of Not sure where that value is coming from- Attached is the selling price of $11,with a total taxes and fees price of $will offer [redacted] a one-year total subscription to [redacted] from original date of serviceWe've offered that to [redacted] ***, he so far has declined that offer.Regards,Stefan BGeneral Manager
August 31, 2016To whom it concerns,Regarding case ID [redacted] , for [redacted] , we feel we have satisfactorily addressed the case and it should be closed at this time.I had a discussion at length with [redacted] at which time he expressed his concerns, and I in turn assured him it was an honest mistake that we are correcting by sending him the $he felt was owed to himWe feel that [redacted] recognized it was a mistake, and states that he still plans to remain an Outten customerI urged him to deal directly with me the next time he has an issue or looks to make a purchase.SincerelyChad BGeneral Manager
First off, I was did not yell, nor was I nasty to StefanI hung because he sounded like a broken recordHe will not admit any responsibility for the way I was treatedHe will not admit that Al did what he didI have said several times that Outten did not call me back so how could I request a refund if they did not call me backIf they had called me back right after I called them I could have had my refund within the daysHe doesn't seem to understand thisDue to the obnoxious nature of this individual I no longer want him as my contact point at OuttenI wish to deal with someone elseIf he does not provide me with another point of contact I will deem this as the companies unwillingness to resolve this issueLynn
January 6th, I have read [redacted] letter and reviewed her fileThe vehicle was on saleThe original selling price of the car was $21,The sale price was $ 20,less an additional $4,which equals $15,A total savings of $5,As far the payments are concerned, many times customers extend the length of the loan to lower their monthly paymentsThe quoted amount of may have been for a to 66-month term [redacted] elected for an 84-month term which significantly reduces the monthly paymentAttached are the buyers order which clearly states all the pricing from the discounts to the price of the extended service contract that she requested to cover her electronics concernsAlso attached are all of the signed documents pertaining to the full disclosure of the pricing for the vehicle and the optional items purchased by [redacted] I would be happy to sit down with [redacted] and review all of the documents in person.Regards,Stefan B
November 16,2017I have read the customer's rejection of my prior responsesAs I've stated-called and spoke with Mike on November 3rdIn good faith and fairness on my part I offered him a $concessionI stand by my offer, no matter how many responses Mike wants to reject Mike found our car through the Internet I was the most reasonably price [redacted] that he foundThat is why he came all the way from TexasOur vehicle was priced $below selling price for that that year and mileage vehicleI stand by all my prior responses including that his transport company called him prior to loading the vehicle for transport to Texas.Regards,Stefan BGeneral Manager
October 21, [redacted] ***,I have read the customer's complaintHe has also contacted [redacted] assistance and I replied to that as wellThe vehicle was advertised with navigation turn by turn systemThis navigation system is through the [redacted] program that comes with the vehicleThe customer purchased the vehicle through our web siteThe vehicle comes with months of free [redacted] ***, which includes the turn by turn navigation [redacted] had a transport company pick up the vehicleThe transport company looked ever and reviewed the vehicle from top to bottom and spoke with [redacted] prior to leaving our dealership, The transport company also listed the scratches on the transport paperworkThe average retail selling price of this vehicle should be $13,(NADA publication guide Oct2017) [redacted] final agreed upon price was $11,This price is well below the average retail selling price [redacted] found our vehicle on our website because of the lower than pricingHe lives in Beaumont TexasHe is disputing a purchase price of Not sure where that value is coming from- Attached is the selling price of $11,with a total taxes and fees price of $will offer [redacted] a one-year total subscription to [redacted] from original date of serviceWe've offered that to [redacted] ***, he so far has declined that offer.Regards,Stefan BGeneral Manager
August 31, 2016To whom it concerns,Regarding case ID [redacted] , for [redacted] , we feel we have satisfactorily addressed the case and it should be closed at this time.I had a discussion at length with [redacted] at which time he expressed his concerns, and I in turn assured him it was an honest mistake that we are correcting by sending him the $he felt was owed to himWe feel that [redacted] recognized it was a mistake, and states that he still plans to remain an Outten customerI urged him to deal directly with me the next time he has an issue or looks to make a purchase.SincerelyChad BGeneral Manager
First off, I was did not yell, nor was I nasty to StefanI hung because he sounded like a broken recordHe will not admit any responsibility for the way I was treatedHe will not admit that Al did what he didI have said several times that Outten did not call me back so how could I request a refund if they did not call me backIf they had called me back right after I called them I could have had my refund within the daysHe doesn't seem to understand thisDue to the obnoxious nature of this individual I no longer want him as my contact point at OuttenI wish to deal with someone elseIf he does not provide me with another point of contact I will deem this as the companies unwillingness to resolve this issueLynn