Ovation Credit Services

Thank you for giving us the opportunity to respond back to Ms [redacted] ’s complaint At Ovation Credit Services we work hard to make sure our clients are happy and that we resolve any concerns that we know aboutI am sorry to hear that Ms [redacted] is not happy with our service On April 2nd Ms [redacted] discussed canceling her case because she felt the results were not fast enoughAt that time we reviewed everything with her and gave her a discount for the next two months, which she felt was acceptable Ms [redacted] has been a client since 01/07/and she has had a discount off of every monthly payment so farWe have been trying to work with her to get her the results she is looking forHowever, in our industry we cannot promise or guarantee any specific results or outcome On 4/we received an email from Ms [redacted] asking to close out her caseOur policy when we receive a cancellation request is to contact the client to find out why they want to cancel and let them know of their options before we close out the caseSo, we immediately replied back to Ms [redacted] via email letting her know of our hold program and other options we could provide instead of her closing her caseWe always want to find out the reason for cancellation from our clients so we can better serve them and/or correct any problems that may be going on before we close the case We were unable to come to an arrangement that satisfied her so Ms [redacted] 's case was closed out on 4/28/ We then billed Ms [redacted] her final payment based on the Terms and Conditions she agreed to Please understand that even if we closed the case on 4/(the date she emailed us) the payment of $was still dueThat payment was for the work done during the previous days as stated in our Terms and ConditionsWe process payments at the END of a billing cycle See Below : Cost for Services: The total amount charged to you will depend on the length of time that you choose to remain a clientOvation charges you an First Work Fee at the completion of the First Work ServicesThis payment covers all of the work fully and completely rendered as described in Paragraph 1, Ovation’s Scope of Services, section titled First WorkAt the end of each month thereafter, Ovation charges your credit card the monthly rate for your Program to cover the services fully and completely rendered during that month as described in Paragraph 1, Ovation’s Scope of Services, section titled Monthly Services The rates charged are currently: Essentials Plus Program: $First Work Fee, $Monthly Payments thereafter for each month that the Client remains active in the program Since receiving this complaint we have refunded the $ back from the April payment In reference to the Money Back Guarantee Ms [redacted] mentions, we do have a Service Satisfaction GuaranteeIf the client is not happy with service (not results) then we are happy to refund that months payment after we review the case with the clientHowever, when Ms [redacted] canceled her case she did not tell us she was unhappy with her service or request any refund Again, I am sorry to hear that Ms [redacted] is not happy with our service and product but I have closed out her case and refunded the $back and I hope that we have resolved her concerns with usWe always work hard to make sure our clients are happy and we want Ms [redacted] to be happy as wellPlease consider this complaint resolved Thank you, [redacted] Director of Operations Ovation Credit Services, Inc ###-###-#### [redacted]