Sign in

Ovation Hearing

Sharing is caring! Have something to share about Ovation Hearing? Use RevDex to write a review
Reviews Ovation Hearing

Ovation Hearing Reviews (3)

Initial Business Response / [redacted] (1000, 9, 2016/01/20) */ ***Document Attached [redacted] Our customer received the products he ordered and upon opening the package and trying them out for the first time, he purposely removed a rubber piece that is meant to stay attached to each deviceIt is explicitly stated in the User Guide (pg5) for this device that these rubber pieces are not to be removedSince the devices were in effect damaged and needed repair, we deducted the repair fee (listed on our Warranty and Repairs page online) for each device from the customer's refund However, we are willing to reduce the repair charges by 50% due to the overall dissatisfaction of our customer in this process Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's the height of arrogance to send their manual with no other explanationIt lowers their ethics quotient in my viewIt even suggests to me that this blue tab removal is an underhanded way to receive money in spite of their lofty claims of no-risk I don't really care if I get the money back, but this non-answer from this company serves no purposeYou can drop my caseThis will be the end of my complaint - but I will tell you that if you ordered this product, received it, saw no markings, warnings, stickers, etcwarning you NOT to pull out the blue tabs - which absolutely look like shipping constraints - you would be likely to pull them outThere is even a small sheet saying what to do to start with no mention of the tabsA cynic would say this is on purpose Your actions with this company will undoubtedly prevent future woucustomers from getting "stung" in the manner that it happened to meI believe "stung" is an appropriate wordAnd sending the manual is a cowardly, arrogant responseIt's as if they are saying, "hey, only old people order hearing aids - here's a way to make some money" Thank you [redacted] Final Business Response / [redacted] (4000, 13, 2016/01/26) */ Our customer, Mr [redacted] , seems to have received the attachment we sent with our original response, but failed to find the message that accompanied itIn our response we detailed that the User Guide states that the pieces he removed, are not to be removed, therefore justifying the repair chargeAt any rate, we understand he is still unhappy with his serviceIn his second response he states that the Revdex.com can drop his caseAt this point that seems to be the best outcome for all parties Thank you

Initial Business Response /* (1000, 5, 2015/11/04) */
Hello - We apologize for any confusion or issues experienced with this orderOur return policy states that we do accept returns within days for a full refundHowever, it also states the following, "Note that this Returns Policy will not
apply, if an Ovation Hearing device has been modified or damaged"
http://www.ovationhearing.com/shipping-and-returns
Many times we are able to conduct a thorough cleaning ourselvesIn this case, we were unable to do this because of the writing on the hearing aidWe had to send this hearing aid to a specialist who is able to clean/fix devices that can't be fixed by our team
We apologize if there are issues with our return policy, but also feel it is clearly stated on our website to cover ourselves in situations like this
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
With all due respect.......I cannot believe that this company actually expects anyone to believe that it would cost $to remove the word "left" written in blue ink from the side of a hearing aidIf there aids were more visibly labeled there would not have been the need to "label" it myselfThat ink could have been wiped off with my finger but I failed to notice it before returning sameIf this is what they charge for "cleaning".....I would suggest they find another outlet that is more cost effectiveI feel their hearing aids also caused my visit to the local hospital E.Rthat resulted in a bill of over $700.00.............surely they can refund my $so that we may all put this pathetic matter behind us

Initial Business Response /* (1000, 9, 2016/01/20) */
[redacted]Document Attached[redacted]
Our customer received the products he ordered and upon opening the package and trying them out for the first time, he purposely removed a rubber piece that is meant to stay attached to each device. It is explicitly...

stated in the User Guide (pg. 5) for this device that these rubber pieces are not to be removed. Since the devices were in effect damaged and needed repair, we deducted the repair fee (listed on our Warranty and Repairs page online) for each device from the customer's refund.
However, we are willing to reduce the repair charges by 50% due to the overall dissatisfaction of our customer in this process.
Initial Consumer Rebuttal /* (3000, 11, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's the height of arrogance to send their manual with no other explanation. It lowers their ethics quotient in my view. It even suggests to me that this blue tab removal is an underhanded way to receive money in spite of their lofty claims of no-risk.
I don't really care if I get the money back, but this non-answer from this company serves no purpose. You can drop my case. This will be the end of my complaint - but I will tell you that if you ordered this product, received it, saw no markings, warnings, stickers, etc. warning you NOT to pull out the blue tabs - which absolutely look like shipping constraints - you would be likely to pull them out. There is even a small sheet saying what to do to start with no mention of the tabs. A cynic would say this is on purpose.
Your actions with this company will undoubtedly prevent future would-be customers from getting "stung" in the manner that it happened to me. I believe "stung" is an appropriate word. And sending the manual is a cowardly, arrogant response. It's as if they are saying, "hey, only old people order hearing aids - here's a way to make some money".
Thank you.
[redacted]
Final Business Response /* (4000, 13, 2016/01/26) */
Our customer, Mr. [redacted], seems to have received the attachment we sent with our original response, but failed to find the message that accompanied it. In our response we detailed that the User Guide states that the pieces he removed, are not to be removed, therefore justifying the repair charge. At any rate, we understand he is still unhappy with his service. In his second response he states that the Revdex.com can drop his case. At this point that seems to be the best outcome for all parties.
Thank you.

Check fields!

Write a review of Ovation Hearing

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Ovation Hearing Rating

Overall satisfaction rating

Address: 1409 Fairfield Rd S STE 101, Minnetonka, Minnesota, United States, 55305-1749

Phone:

Show more...

Web:

This website was reported to be associated with Ovation Hearing.



Add contact information for Ovation Hearing

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated