OVENS Enterprises Group LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

This customer purchased our product on September [redacted] and then used the product extensively before asking for a refund on November [redacted] 2016.Our product comes with a 30-day money back guarantee and this is states clearly in multiple places on the order form and checkout pages as well as in the terms and conditions.We informed the customer that they were outside of their 30-day refund window and yet they are still complaining which seems unfair If the customer had returned the program within 30-days they would have been refunded in full however this is outside of 30-days and we will not be refunding this purchase

This customer requested a refund and it took us longer than to respond due to high volume We resolved the ticket and the customer is now fully satisfied Thanks!

We are sorry for this poor customer experience and have escalated this issue internally to resolve it and make sure the customer is satisfied and refunded in full If the customer can please check his email he will have a personal message from our CEO Thanks!

This customer has been refunded in full and we have spoken with the customer to make sure that they are aware of the refund and that this matter is now resolved Apologies for the poor customer experience, we take responsibility for the delays incurred with this issue

This customer purchased a program from us that cost $1,or 4x monthly payments of $ The program came with a very clear 30day money back guarantee period which was clearly marked on all of the sales and advertising materials.The customer purchased on May [redacted] and then requested a refund on July [redacted] This is well outside of the 30day refund period Our customer support team responded politely to the customer and that was all we heard from them I have attached our entire customer support chat history as evidence to support this statement The customer has made the following claims in his statement:1) That nobody checked his video because he could see the analytics We don't watch the video live using Wistia, we download the video and then play it at 2x speed this is why the stats look like nobody watched it 2) That our company does not provide refunds This is not true, our company has a refund policy which is clear and 100% fair, in-fact it's the industry standard We stick to our policy and refund anybody within it This customer was outside of the terms of the policy and this is why we didn't refund.3) That we responded with "threatening emails" This is not true I have attached our entire conversation history that our team had with the customer, as you will see we responded quickly and politely We informed the customer of the facts and the customer has chosen to bend the truth with his statements here.4) That we removed all of the customers content This is not true ALL members get full lifetime access to our programs and we have not removed this customers access to the content Our company went out of our way to serve this customer and deliver the product and level of service which was expected We did exactly that The customer is outside of the refund period and has chosen to fabricate slanderous comments about our company because they are upset This is not fair and not the right way to go about resolving a situation

Hi ***, I'm so sorry to hear about the poor experience you've had You did have full access to the program which you purchased and we were not restricting anything from you however you disputed the payment from 12/**/for $with your bank.Whenever a customer disputes a payment without
contacting our customer support team first we automatically freeze their account because this is a very strange and harmful thing to do as a customer to a company Were you aware that you disputed that payment with your bank? Please let me know and I can assure you that I will work with you to resolve this matter. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
At present time I had an e-mail from MrO***, but he has not refunded my money yetI have not seen any funds or credit tom my credit card as of this morning. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Revdex.com,I am not sure why the customer has reached out to you today to tell you that his refund has not been processed because our CEO personally reached out to him days ago via email to give him a personal apology as well as a full refund and a $Amazon Voucher as a way to apologize for the experience and attempt to make things right The customer confirmed everything via email and thanked us for the apology, refund and gift Please see evidence attached as proof

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The program came with a guaranteeThe 30day condition never was clarifiedAlso the guarantee was promoted as being action based for a program with a week training courseSo in order to see the results one would have to finish the training which is days longer than daysI tried to contact the company support several timesThey responded with emails stating they would resolve the issue within hours, but that's was the extent of the communicationsThey have never resolved my concern over content that was removed from week 7. In fact week was entirely removedAnalytics from wistia show how many people download my videoIn fact their were no downloads when I sent my video for reviewOther consumer reviews have complained about this company not providing a refund.After trying to cancel my service and get a refund Sam Ovens Inc. sent several emails trying to bill meAlso they sent an email threatening to report my account to collectionsThis was after sending multiple emails to cancel and refundEach email I sent wanting to cancel and refund my account was never responded toThey did remove all of week content which I emailed support timesThey responded only saying they would look into it once out of three.This business is refusing to refund a customer who followed all of the outlined content and had zero success with their methodsThey have chosen to fabricate a day refund policy even though the training extends beyond a day periodThey finally got back to me once I filed a complaint with Revdex.com. They continue to refuse to refund my moneyGiving customers a sense of security by offering a guarantee and then not honoring it is poor business practice and reveals the lack of integrity this company has
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I promptly received my refund -- my investment is back in my accountThank you!
Sincerely,
*** ***

This customer asked for a refund on day and we have a 30-day refund guarantee which is clearly stated on the checkout page and in our terms and conditions We informed the customer that we have a 30-day refund and then they got angry and decided to post online We understand that the
customer is upset so we decided to refund the payment even though it's outside of our 30-day refund window.We have informed the customer about this and we hope that the refund and personal response solves this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sam Ovens claims that I used the product extensively which I DID NOT.  If they check their records, they will see that I listened to the welcome video message and joined the Facebook group. I did not complete *any* of the actual product modules (Week 1, Week 2 etc.)  Again, I am simply asking that my funds be returned. The 30 Day deadline is completely arbitrary on the part of Sam Ovens and they can certainly evaluate refund requests on a case by case basis.  $1,997 is a lot of money for them to keep when a client is unhappy or has not even used the product.  I find their stance reprehensible and very unprofessional.  I wonder why they are so resistant to good customer service when they know negative comments and feedback have been posted.  By refunding my money, they prevent any further complaints.   My funds are a drop in the bucket for this business. If it is needed to get a refund, I will sign a confidentiality document regarding getting my funds returned.  
 Thank you
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi Vandana, I'm so sorry to hear about the poor experience you had. I just looked your account up in our system and I can see that we refunded you in full on January [redacted] 2017 for $1,997. Here's one screenshot showing proof we refunded it Jan [redacted] 2017:  [redacted]...

  And another screenshot here:  [redacted] Have you checked your bank account or called your bank?  Because this money should have been in your account a month ago!

This customer purchased a program from us that cost $1,997 or 4x monthly payments of $597.  The program came with a very clear 30day money back guarantee period which was clearly marked on all of the sales and advertising materials.The customer purchased on May [redacted] 2016 and then requested a...

refund on July [redacted] 2016.  This is well outside of the 30day refund period.  Our customer support team responded politely to the customer and that was all we heard from them.  I have attached our entire customer support chat history as evidence to support this statement.  The customer has made the following claims in his statement:1).  That nobody checked his video because he could see the analytics.  We don't watch the video live using Wistia, we download the video and then play it at 2x speed this is why the stats look like nobody watched it.  2).  That our company does not provide refunds.  This is not true, our company has a refund policy which is clear and 100% fair, in-fact it's the industry standard.  We stick to our policy and refund anybody within it.  This customer was outside of the terms of the policy and this is why we didn't refund.3).  That we responded with "threatening emails".  This is not true.  I have attached our entire conversation history that our team had with the customer, as you will see we responded quickly and politely.  We informed the customer of the facts and the customer has chosen to bend the truth with his statements here.4).  That we removed all of the customers content.  This is not true.  ALL members get full lifetime access to our programs and we have not removed this customers access to the content.   Our company went out of our way to serve this customer and deliver the product and level of service which was expected.  We did exactly that.  The customer is outside of the refund period and has chosen to fabricate slanderous comments about our company because they are upset.  This is not fair and not the right way to go about resolving a situation.

We are sorry for this poor customer experience and have escalated this issue internally to resolve it and make sure the customer is satisfied and refunded in full.  If the customer can please check his email he will have a personal message from our CEO.  Thanks!

Hi [redacted], apologies for the poor experience you had with our company.   We understand that we were far too slow in responding to your support ticket and we take full responsibility for that.  This was our fault 100%. Looking at your ticket/history now I can see this was refunded to...

you in full on January [redacted] 2017.  Here's a screenshot as proof:  [redacted] You should have been refunded in full and have the money in your account.  Can you please confirm that this is the case and this is now resolved? Thanks!