Initial Business Response / [redacted] (1000, 9, 2016/06/16) */ 5/19/10: am Invoice # [redacted] Hondai Alantra License plate: [redacted] odometer reading: 109,(per year, higher than average) I would like to begin by discussing the paradigm shift the automotive industry has experienced in the last five-ten yearsWe no longer can access pieces of parts to fix but must fix entire assembliesWe can no longer hire mechanics with $40,worth of tools in their box, we require guys that own a minimum of $80,- $100,stacked up and ready to rollAs shop owners we must have hundreds of thousands of dollars worth of equipment available, in addition to each technicians individual tools to service hundreds of makes, thousands of models of cars (unless we specialize on one or two specific types of vehicles) Maintenance and repair shops pay thousands of dollars in new state and federal taxes to generate revenue to fix a financially broken systemWe pay thousands of dollars to supply health insurance to hard working, physical men and womenAnd we pay thousands of dollars for training yearly for our staff (if we want to be open in five years)At the end, nationally, as an industry, independent shop owners earn 3% net profit on the bottom lineAnd when most owners retire they sell a business they have been running for centuries (with no retirement in most cases) for pennies on the dollarOr they just shut it down, with no sale Add to it that if the industry had taken a 3% cost of living raise since (when the rate was between $60-$80), most shops would be charging over $per billable hourYet we don't, and the public still has an unreal, underappreciated perception of the true value in the independent automotive maintenance and repair shops in their communitiesPlease consider we have hard working, well-trained men and women that invest tens of thousands and into the hundreds of thousands on personal tools to work in an industry that is physically demanding, technologically challenging and very unappreciated, under valued and not able to pay it's people what they are worth due to a consumer that seems to have a warped sense of trust with the entire industry Mechanics, technicians, rocket scientist This has been our industries progression as telematics and car technologies progressA guy that worked on cars before he retired five years ago is years out of the loop of the technological advances, let alone business practicesTo walk into a shop and expect to take away one of their revenue streams by supplying your own parts, when you made your living off the industry most of your life, is not only wrong, it is an ethical breachThen to allow his daughter, who never stepped into the shop to cause problems, bully and harass the business with inaccurate reports and multiple repetitive internet slams is a crime It is our policy TO NEVER USE customer supplied partsOur industry requires us to be responsible for the repair and the performance of the parts usedThereby it makes no sense to warranty unapproved, sub sufficient parts (that are cheaper) supplied by the customerShops have a business model that seeks profits from both revenues of parts and laborWhen a shop takes the time to complete a job and can only collect labor revenue the shops profits are cut substantially immediately The owner (the guy who takes all responsibility for the business) was right to say no to installing partsThis young lady was not the customer, she was not he name of the owner on this vehicle and she did not pay for the vehicleShe has been contradictory with her negative reviews (and has completed several and updates them)We had no dealings with her and received not one call or concern about the work performedMike was happy when he left the shop after services were performedPrice was discussed, and our billed hours were less than what is normally charged at our shopWe are not a discount store and our pricing, although at the high end (we are a best model business and use premium parts and technicians) is within appropriate ranges within the industry and areaIf her claims were true the shop should have, indeed, received a phone call She has left three negative reviews on [redacted] alone, and appears to be harassing a shop that has worked hard to go out of their way for a poor, female in distress, who was working them the whole timeShe is stating untruths, is not the customer and is making serious accusations about safety issues without any meritHer partial truths are being used to tell a story that portrays wrong on our part and that is not true In reference to the unwillingness provide a warrantyWe will not guarantee parts we have not purchased and that DO NOT meet our internal standards and that we have not provided ourselvesThis is not our customer and we have no intentions of servicing any of her vehicles againHowever, our guys spent more time than necessary working on things they did not charge for and gave her a good deal only to be lied about, raked over the coals and harassed with no real valuable merit by someone who appears to want something for nothing and wants others to take on the responsibility for her not maintaining her car properly We vehemently stand our ground, and are choosing not to give the bully her wayAlthough she might lambaste us over the internet we will tell the full story and prevailAnd if she does it enough, we might turn around and hold her responsible for untrue content that could be viewed as detrimental to our businessI am hearing more about how businesses are standing up to internet bullies with legal actions that stick and our owner is strong in knowing the services and more than what was paid for were provided Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) They seem to be claiming I'm a female making unbiased claims, yet I'm a male and have proof of everything I've said, including proof I was indeed in the shop, with receipts, and evidence that the brakes were installed improperly Final Consumer Response / [redacted] (2000, 15, 2016/06/17) */ The business has contacted us and we have reached a settlementThis can be closed
Initial Business Response /* (1000, 9, 2016/06/16) */
5/19/10: am
Invoice # *** Hondai Alantra License plate: ***
odometer reading: 109,(per year, higher than average)
I would like to begin by discussing the paradigm shift the automotive industry has
experienced in the last five-ten yearsWe no longer can access pieces of parts to fix but must fix entire assembliesWe can no longer hire mechanics with $40,worth of tools in their box, we require guys that own a minimum of $80,- $100,stacked up and ready to rollAs shop owners we must have hundreds of thousands of dollars worth of equipment available, in addition to each technicians individual tools to service hundreds of makes, thousands of models of cars (unless we specialize on one or two specific types of vehicles)
Maintenance and repair shops pay thousands of dollars in new state and federal taxes to generate revenue to fix a financially broken systemWe pay thousands of dollars to supply health insurance to hard working, physical men and womenAnd we pay thousands of dollars for training yearly for our staff (if we want to be open in five years)At the end, nationally, as an industry, independent shop owners earn 3% net profit on the bottom lineAnd when most owners retire they sell a business they have been running for centuries (with no retirement in most cases) for pennies on the dollarOr they just shut it down, with no sale
Add to it that if the industry had taken a 3% cost of living raise since (when the rate was between $60-$80), most shops would be charging over $per billable hourYet we don't, and the public still has an unreal, underappreciated perception of the true value in the independent automotive maintenance and repair shops in their communitiesPlease consider we have hard working, well-trained men and women that invest tens of thousands and into the hundreds of thousands on personal tools to work in an industry that is physically demanding, technologically challenging and very unappreciated, under valued and not able to pay it's people what they are worth due to a consumer that seems to have a warped sense of trust with the entire industry
Mechanics, technicians, rocket scientist
This has been our industries progression as telematics and car technologies progressA guy that worked on cars before he retired five years ago is years out of the loop of the technological advances, let alone business practicesTo walk into a shop and expect to take away one of their revenue streams by supplying your own parts, when you made your living off the industry most of your life, is not only wrong, it is an ethical breachThen to allow his daughter, who never stepped into the shop to cause problems, bully and harass the business with inaccurate reports and multiple repetitive internet slams is a crime
It is our policy TO NEVER USE customer supplied partsOur industry requires us to be responsible for the repair and the performance of the parts usedThereby it makes no sense to warranty unapproved, sub sufficient parts (that are cheaper) supplied by the customerShops have a business model that seeks profits from both revenues of parts and laborWhen a shop takes the time to complete a job and can only collect labor revenue the shops profits are cut substantially immediately
The owner (the guy who takes all responsibility for the business) was right to say no to installing partsThis young lady was not the customer, she was not he name of the owner on this vehicle and she did not pay for the vehicleShe has been contradictory with her negative reviews (and has completed several and updates them)We had no dealings with her and received not one call or concern about the work performedMike was happy when he left the shop after services were performedPrice was discussed, and our billed hours were less than what is normally charged at our shopWe are not a discount store and our pricing, although at the high end (we are a best model business and use premium parts and technicians) is within appropriate ranges within the industry and areaIf her claims were true the shop should have, indeed, received a phone call
She has left three negative reviews on *** alone, and appears to be harassing a shop that has worked hard to go out of their way for a poor, female in distress, who was working them the whole timeShe is stating untruths, is not the customer and is making serious accusations about safety issues without any meritHer partial truths are being used to tell a story that portrays wrong on our part and that is not true
In reference to the unwillingness provide a warrantyWe will not guarantee parts we have not purchased and that DO NOT meet our internal standards and that we have not provided ourselvesThis is not our customer and we have no intentions of servicing any of her vehicles againHowever, our guys spent more time than necessary working on things they did not charge for and gave her a good deal only to be lied about, raked over the coals and harassed with no real valuable merit by someone who appears to want something for nothing and wants others to take on the responsibility for her not maintaining her car properly
We vehemently stand our ground, and are choosing not to give the bully her wayAlthough she might lambaste us over the internet we will tell the full story and prevailAnd if she does it enough, we might turn around and hold her responsible for untrue content that could be viewed as detrimental to our businessI am hearing more about how businesses are standing up to internet bullies with legal actions that stick and our owner is strong in knowing the services and more than what was paid for were provided
Initial Consumer Rebuttal /* (3000, 11, 2016/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They seem to be claiming I'm a female making unbiased claims, yet I'm a male and have proof of everything I've said, including proof I was indeed in the shop, with receipts, and evidence that the brakes were installed improperly
Final Consumer Response /* (2000, 15, 2016/06/17) */
The business has contacted us and we have reached a settlementThis can be closed
Initial Business Response / [redacted] (1000, 9, 2016/06/16) */ 5/19/10: am Invoice # [redacted] Hondai Alantra License plate: [redacted] odometer reading: 109,(per year, higher than average) I would like to begin by discussing the paradigm shift the automotive industry has experienced in the last five-ten yearsWe no longer can access pieces of parts to fix but must fix entire assembliesWe can no longer hire mechanics with $40,worth of tools in their box, we require guys that own a minimum of $80,- $100,stacked up and ready to rollAs shop owners we must have hundreds of thousands of dollars worth of equipment available, in addition to each technicians individual tools to service hundreds of makes, thousands of models of cars (unless we specialize on one or two specific types of vehicles) Maintenance and repair shops pay thousands of dollars in new state and federal taxes to generate revenue to fix a financially broken systemWe pay thousands of dollars to supply health insurance to hard working, physical men and womenAnd we pay thousands of dollars for training yearly for our staff (if we want to be open in five years)At the end, nationally, as an industry, independent shop owners earn 3% net profit on the bottom lineAnd when most owners retire they sell a business they have been running for centuries (with no retirement in most cases) for pennies on the dollarOr they just shut it down, with no sale Add to it that if the industry had taken a 3% cost of living raise since (when the rate was between $60-$80), most shops would be charging over $per billable hourYet we don't, and the public still has an unreal, underappreciated perception of the true value in the independent automotive maintenance and repair shops in their communitiesPlease consider we have hard working, well-trained men and women that invest tens of thousands and into the hundreds of thousands on personal tools to work in an industry that is physically demanding, technologically challenging and very unappreciated, under valued and not able to pay it's people what they are worth due to a consumer that seems to have a warped sense of trust with the entire industry Mechanics, technicians, rocket scientist This has been our industries progression as telematics and car technologies progressA guy that worked on cars before he retired five years ago is years out of the loop of the technological advances, let alone business practicesTo walk into a shop and expect to take away one of their revenue streams by supplying your own parts, when you made your living off the industry most of your life, is not only wrong, it is an ethical breachThen to allow his daughter, who never stepped into the shop to cause problems, bully and harass the business with inaccurate reports and multiple repetitive internet slams is a crime It is our policy TO NEVER USE customer supplied partsOur industry requires us to be responsible for the repair and the performance of the parts usedThereby it makes no sense to warranty unapproved, sub sufficient parts (that are cheaper) supplied by the customerShops have a business model that seeks profits from both revenues of parts and laborWhen a shop takes the time to complete a job and can only collect labor revenue the shops profits are cut substantially immediately The owner (the guy who takes all responsibility for the business) was right to say no to installing partsThis young lady was not the customer, she was not he name of the owner on this vehicle and she did not pay for the vehicleShe has been contradictory with her negative reviews (and has completed several and updates them)We had no dealings with her and received not one call or concern about the work performedMike was happy when he left the shop after services were performedPrice was discussed, and our billed hours were less than what is normally charged at our shopWe are not a discount store and our pricing, although at the high end (we are a best model business and use premium parts and technicians) is within appropriate ranges within the industry and areaIf her claims were true the shop should have, indeed, received a phone call She has left three negative reviews on [redacted] alone, and appears to be harassing a shop that has worked hard to go out of their way for a poor, female in distress, who was working them the whole timeShe is stating untruths, is not the customer and is making serious accusations about safety issues without any meritHer partial truths are being used to tell a story that portrays wrong on our part and that is not true In reference to the unwillingness provide a warrantyWe will not guarantee parts we have not purchased and that DO NOT meet our internal standards and that we have not provided ourselvesThis is not our customer and we have no intentions of servicing any of her vehicles againHowever, our guys spent more time than necessary working on things they did not charge for and gave her a good deal only to be lied about, raked over the coals and harassed with no real valuable merit by someone who appears to want something for nothing and wants others to take on the responsibility for her not maintaining her car properly We vehemently stand our ground, and are choosing not to give the bully her wayAlthough she might lambaste us over the internet we will tell the full story and prevailAnd if she does it enough, we might turn around and hold her responsible for untrue content that could be viewed as detrimental to our businessI am hearing more about how businesses are standing up to internet bullies with legal actions that stick and our owner is strong in knowing the services and more than what was paid for were provided Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) They seem to be claiming I'm a female making unbiased claims, yet I'm a male and have proof of everything I've said, including proof I was indeed in the shop, with receipts, and evidence that the brakes were installed improperly Final Consumer Response / [redacted] (2000, 15, 2016/06/17) */ The business has contacted us and we have reached a settlementThis can be closed
Initial Business Response /* (1000, 9, 2016/06/16) */
5/19/10: am
Invoice # *** Hondai Alantra License plate: ***
odometer reading: 109,(per year, higher than average)
I would like to begin by discussing the paradigm shift the automotive industry has
experienced in the last five-ten yearsWe no longer can access pieces of parts to fix but must fix entire assembliesWe can no longer hire mechanics with $40,worth of tools in their box, we require guys that own a minimum of $80,- $100,stacked up and ready to rollAs shop owners we must have hundreds of thousands of dollars worth of equipment available, in addition to each technicians individual tools to service hundreds of makes, thousands of models of cars (unless we specialize on one or two specific types of vehicles)
Maintenance and repair shops pay thousands of dollars in new state and federal taxes to generate revenue to fix a financially broken systemWe pay thousands of dollars to supply health insurance to hard working, physical men and womenAnd we pay thousands of dollars for training yearly for our staff (if we want to be open in five years)At the end, nationally, as an industry, independent shop owners earn 3% net profit on the bottom lineAnd when most owners retire they sell a business they have been running for centuries (with no retirement in most cases) for pennies on the dollarOr they just shut it down, with no sale
Add to it that if the industry had taken a 3% cost of living raise since (when the rate was between $60-$80), most shops would be charging over $per billable hourYet we don't, and the public still has an unreal, underappreciated perception of the true value in the independent automotive maintenance and repair shops in their communitiesPlease consider we have hard working, well-trained men and women that invest tens of thousands and into the hundreds of thousands on personal tools to work in an industry that is physically demanding, technologically challenging and very unappreciated, under valued and not able to pay it's people what they are worth due to a consumer that seems to have a warped sense of trust with the entire industry
Mechanics, technicians, rocket scientist
This has been our industries progression as telematics and car technologies progressA guy that worked on cars before he retired five years ago is years out of the loop of the technological advances, let alone business practicesTo walk into a shop and expect to take away one of their revenue streams by supplying your own parts, when you made your living off the industry most of your life, is not only wrong, it is an ethical breachThen to allow his daughter, who never stepped into the shop to cause problems, bully and harass the business with inaccurate reports and multiple repetitive internet slams is a crime
It is our policy TO NEVER USE customer supplied partsOur industry requires us to be responsible for the repair and the performance of the parts usedThereby it makes no sense to warranty unapproved, sub sufficient parts (that are cheaper) supplied by the customerShops have a business model that seeks profits from both revenues of parts and laborWhen a shop takes the time to complete a job and can only collect labor revenue the shops profits are cut substantially immediately
The owner (the guy who takes all responsibility for the business) was right to say no to installing partsThis young lady was not the customer, she was not he name of the owner on this vehicle and she did not pay for the vehicleShe has been contradictory with her negative reviews (and has completed several and updates them)We had no dealings with her and received not one call or concern about the work performedMike was happy when he left the shop after services were performedPrice was discussed, and our billed hours were less than what is normally charged at our shopWe are not a discount store and our pricing, although at the high end (we are a best model business and use premium parts and technicians) is within appropriate ranges within the industry and areaIf her claims were true the shop should have, indeed, received a phone call
She has left three negative reviews on *** alone, and appears to be harassing a shop that has worked hard to go out of their way for a poor, female in distress, who was working them the whole timeShe is stating untruths, is not the customer and is making serious accusations about safety issues without any meritHer partial truths are being used to tell a story that portrays wrong on our part and that is not true
In reference to the unwillingness provide a warrantyWe will not guarantee parts we have not purchased and that DO NOT meet our internal standards and that we have not provided ourselvesThis is not our customer and we have no intentions of servicing any of her vehicles againHowever, our guys spent more time than necessary working on things they did not charge for and gave her a good deal only to be lied about, raked over the coals and harassed with no real valuable merit by someone who appears to want something for nothing and wants others to take on the responsibility for her not maintaining her car properly
We vehemently stand our ground, and are choosing not to give the bully her wayAlthough she might lambaste us over the internet we will tell the full story and prevailAnd if she does it enough, we might turn around and hold her responsible for untrue content that could be viewed as detrimental to our businessI am hearing more about how businesses are standing up to internet bullies with legal actions that stick and our owner is strong in knowing the services and more than what was paid for were provided
Initial Consumer Rebuttal /* (3000, 11, 2016/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They seem to be claiming I'm a female making unbiased claims, yet I'm a male and have proof of everything I've said, including proof I was indeed in the shop, with receipts, and evidence that the brakes were installed improperly
Final Consumer Response /* (2000, 15, 2016/06/17) */
The business has contacted us and we have reached a settlementThis can be closed