Overall Supply

Complaint: [redacted] I am rejecting this response because: Vendor continues to manipulate facts related to the order being placed; name of person placing the order has magically changed after several notifications that the person indicated does not work hereSuggestion of unethical behavior on our part is highly offensive, most especially from a company that has feedback for unethical sales tactics on the Revdex.com siteAs a hotel we receive many packages for many people, we sign for lots of packages that are not addressed to employees as this is part of delivering guest serviceAs assured previously, we have not used this product and if we find it we will immediately contact vendor to collect itWe have no interest in profiting from this silliness and any suggestion to the contrary is absurd As I have repeatedly expressed, resolution on this matter will only come when the vendor voids, credits or eliminates invoice number *** Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Chuck Henderson with Overall Supply has failed to affirm that the invoice issued will be rescindedShort of this action we continue to feel that Overall Supply employs deceptive sales practices and is demanding payment for an item we have not ordered nor useOverall Supply has so far made no effort to effectively resolve the matter Regards, [redacted]

Account # [redacted] Sales rep called our facility to confirm an order which was never placed by the facility with a non-supply chain employee, spoke to her as if this order had been ordered already by our supply chain manager, which it had not been Spoke to her about the holidays to trick her into thinking they are our regular vendor This is not how we order supplies and we will be returning the product This is not an honest business Tricking employees into agreeing to shipment of an non-ordered supply is not a good business model If anyone from this business contacts our employees again I will go further than this

Complaint: [redacted] I am rejecting this response because: The company is lying about anyone ever placing an orderIf we ordered something, why on earth would we then change our mind? [redacted] never spoke to anyone and the company has no purchase orderThey even spelled her name wrongWe shipped the product back at our expense and instructed the company to never contact us againI wish for the public to know of these dishonest practices and for the company to either get rid of those responsible or cease to exist Regards, [redacted]

On 5/13/an order was placed by [redacted] with one of our salespeopleThe order was verified with MS [redacted] on the same day and shipped via UPSOn 5/16/ [redacted] called and told us the order had been refused, she was told we would credit the invoice when we received the product backOn 5/20/ [redacted] called and said they still had the product and it would be returnedHe called again on 5/27/and requested that [redacted] be listed as the only authorized buyerOn 5/28/the product was returned and credited in fullWe have listed [redacted] as the only authorized buyer and the account has no balance [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: First, now the business is claiming to have spoken with [redacted] on May 5th, which is also falseBefore, it was claimed that the contact was made on May 12th, which never actually happenedSo the statements have continuedWe did receive the call tag, and have shipped back the productAlso to the statement of "We do not ship orders to new accounts or accounts that we do not have a long history with without calling the buyer back and verifying the order" we disagreeWe have never done business before with this company, have no long history, and never received a callReference the other Revdex.com complaints Regards, Parts Department

On April 21th on of our salespeople spoke to Mr [redacted] and thought he sold him a box of our [redacted] *** After the salesperson turned in the order on of our verifiers called Mr [redacted] back the same day and went over the order price and quanity with him We do this on all order to avoid misunderstandingsMr [redacted] approved the order at that time and we shipped it.On April 27th Mr [redacted] call and claimed he did not order the productOne of our managers called him back and Mr [redacted] said he was he was scammed, returning the product and "we could shove the s____ up our a__" We do not tolerate that kind of language from our employees' or customersThere was no more talking to Mr [redacted] so our manager notified us to send them a prepaid call tag which will go out in todays mail