June 28, 2016Dear [redacted] :Please be advised that I represent Wyoming Valley Auto SalesI have received the Complaint filed by [redacted] ***/ [redacted] ***.To begin, my client does not agree with all the facts indicated, but he continues to be willing to rectify any issuesThe warranty purchased by the [redacted] indicated, and my client initially insisted, that any work be done at the service shop he regularly usesHe does this because he can the needed diagnoses directly from the garage which clears up any confusionIn this case, several mechanics that [redacted] has taken the car to have given different or incomplete informationThis has potentially caused confusion about what her own mechanics believe is wrongMy client's offer of $was based upon his understanding of what was wrong with the car after speaking with [redacted] and her family, and the cost it would take for him to get it fixedIf they are now saying something else is wrong, he needs to know exactly the issue, and he will address itThey can either have the work done at the location where my client has his service work performed if they are willing to bring the car there, or he can pay them the amount said station would charge for the fix and they can take it anywhere they likeThe cost quoted by the dealership is not reasonable for this type of fix, even considering the request for the upstream part as they indicate.My client has attempted to call [redacted] after the complaint was made, but she refused to speak with him about it to resolve itYours very truly,Jeffrey Y.Esquire
In his response, [redacted] *** generally repeats his initial complaints, and unreasonably rejects Wyoming Valley Auto Sales' offer to fully repair the complaint. Wyoming Valley Auto Sales has already indicated that they do not agree with all the facts alleged, however, even if they are not responsible, are willing to fully fix the problem. To repeat, Wyoming Valley Auto Sales will either have the independent mechanic they use fully repair the issue, at no cost to the [redacted] , or will pay the amount that mechanic would charge for the fix and the [redacted] can get the car fixed wherever they want. Wyoming Valley Auto Sales is willing to do this despite the fact that the [redacted] ' own mechanic indicated on his diagnostic report that there is "no drivability concern" with the vehicle. This offer to fix the vehicle has been made from the start. Had this offer been accepted long ago, the [redacted] would not have faced any of the issues he has listed. Further, [redacted] ***'s complaints about the initial offer of $200 for the fix, was based upon an apparent wrong diagnosis by [redacted] ***'s own mechanic. Once the issue was clarified, the offer to fix it was changed accordingly.
June 28, 2016Dear [redacted] :Please be advised that I represent Wyoming Valley Auto SalesI have received the Complaint filed by [redacted] ***/ [redacted] ***.To begin, my client does not agree with all the facts indicated, but he continues to be willing to rectify any issuesThe warranty purchased by the [redacted] indicated, and my client initially insisted, that any work be done at the service shop he regularly usesHe does this because he can the needed diagnoses directly from the garage which clears up any confusionIn this case, several mechanics that [redacted] has taken the car to have given different or incomplete informationThis has potentially caused confusion about what her own mechanics believe is wrongMy client's offer of $was based upon his understanding of what was wrong with the car after speaking with [redacted] and her family, and the cost it would take for him to get it fixedIf they are now saying something else is wrong, he needs to know exactly the issue, and he will address itThey can either have the work done at the location where my client has his service work performed if they are willing to bring the car there, or he can pay them the amount said station would charge for the fix and they can take it anywhere they likeThe cost quoted by the dealership is not reasonable for this type of fix, even considering the request for the upstream part as they indicate.My client has attempted to call [redacted] after the complaint was made, but she refused to speak with him about it to resolve itYours very truly,Jeffrey Y.Esquire
In his response, [redacted] *** generally repeats his initial complaints, and unreasonably rejects Wyoming Valley Auto Sales' offer to fully repair the complaint. Wyoming Valley Auto Sales has already indicated that they do not agree with all the facts alleged, however, even if they are not responsible, are willing to fully fix the problem. To repeat, Wyoming Valley Auto Sales will either have the independent mechanic they use fully repair the issue, at no cost to the [redacted] , or will pay the amount that mechanic would charge for the fix and the [redacted] can get the car fixed wherever they want. Wyoming Valley Auto Sales is willing to do this despite the fact that the [redacted] ' own mechanic indicated on his diagnostic report that there is "no drivability concern" with the vehicle. This offer to fix the vehicle has been made from the start. Had this offer been accepted long ago, the [redacted] would not have faced any of the issues he has listed. Further, [redacted] ***'s complaints about the initial offer of $200 for the fix, was based upon an apparent wrong diagnosis by [redacted] ***'s own mechanic. Once the issue was clarified, the offer to fix it was changed accordingly.