Overhead Door Company of Dallas-Commercial

The technician came out 12/and found the door gasket had fallen off and saw where the customer used plaster/glue to try to repair the gasket them self while still in it's first year of warrantyApplying a foreign form of glue other than what the manufacturer suggests voids the warrantyThis is not our rule, this is the manufacturers, in this case [redacted] The dealer nor manufacturer are going to tell you that upfront because it states it in the owners manual under "exclusions" in the warranty sectionIt is the customer's responsibility to adhere to their products manualRegarding the charges, the technician was quoting the customer the cost to replace the door gasket (parts, labor, service call & tax) should they want it repairedOur company will probably not even be paid our service call from [redacted] because it's a non warrantied issue which is why the technician was trying to collect the $ [redacted] call for his trip & diagnosisHe did not provide any unjust services, he was doing his jobWe advise the customer to call [redacted] if they need confirmation we are not scamming them and just following protocol

We're sorry it's taken longer than usual to repair your dryerThis week has been hectic for us with the weatherWe called you on the 18th and evidently you returned the call and left a message; I apologize you didn't get a return call from your voicemail in a timely fashionWe were closed yesterday 1/20/and will reopen Monday 1/25/due to the weatherI see you spoke to someone today and have an appointment for 1/26/for your dryer repairAgain we apologize for the delay in service and hope to get you taken care of on the 26th

See atta4/7/17To whom it may concern:We received a complaint (ID# ***) from customer *** regarding one of our technicians never completed a job they were paid to doWe went out on a customer's stove that was eventually replaced but the new one would need to be converted from LP to propane
gas so the customer paid our $service call fee as prepayment for when the new stove arrivedWe were scheduled to do the job 2/11/and the technician ended up never showing and didn't show up to work the next daySo besides the customer relaying the information to us of a no show we had no ideaWe set the customer back up for 2/15/however the customer did not want us to do the job, There was no need to refund the $because the customer stopped payment on her checkIt was a messy situation and that technician is no longer with us due to his ill work ethic, Our apologies for bad customer service given.Thank You,*** ***Universal Appliance Service, incOffice Manager*** * ***attachment

We did service your washer during the times specified: 4/25/17-5/09/(installed shocks), 6/2/17-6/14/(adjusted the counter weights) and 7/20/17-7/27/(called ***s tech line and was advised nothing could be done)** did relay that in the services performed there would have been no need to
unhook the washer for a water leak to occurWe feel that if we caused any reason for dama** to occur it would have been visible months prior to you making us aware of itWe are hearing from you months after we were out to the home; there is no way we can take responsibility for a water leak causing dama** this far down the roadI sympathize in the regard of what you all have gone through with having rebuilt the home once and now having more dama** for a different issue deciding whether to **t insurance involvedIt’s truly an unfortunate situation and I’m sorry we cannot helpThere has been too much time lapse in the time we were out and when the knowled** of dama** occurredMay things can occur in months to cause leaks. Thank You, *** *** Office Mana**r

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The technician came out 12/12 and found the door gasket had fallen off and saw where the customer used plaster/glue to try to repair the gasket them self while still in it's first year of warranty. Applying a foreign form of glue other than what the manufacturer suggests voids the warranty. This is...

not our rule, this is the manufacturers, in this case [redacted] The dealer nor manufacturer are going to tell you that upfront because it states it in the owners manual under "exclusions" in the warranty section. It is the customer's responsibility to adhere to their products manual. Regarding the charges, the technician was quoting the customer the cost to replace the door gasket (parts, labor, service call & tax) should they want it repaired. Our company will probably not even be paid our service call from [redacted] because it's a non warrantied issue which is why the technician was trying to collect the $79 [redacted] call for his trip & diagnosis. He did not provide any unjust services, he was doing his job. We advise the customer to call [redacted] if they need confirmation we are not scamming them and just following protocol.

We're sorry it's taken longer than usual to repair your dryer. This week has been hectic for us with the weather. We called you on the 18th and evidently you returned the call and left a message; I apologize you didn't get a return call from your voicemail in a timely fashion. We were closed...

yesterday 1/20/16 and will reopen Monday 1/25/16 due to the weather. I see you spoke to someone today and have an appointment for 1/26/16 for your dryer repair. Again we apologize for the delay in service and hope to get you taken care of on the 26th.