Overhead Door Company of StLouis

These guys were very professional and knowledgeable I think their prices are fair for the workmanship they provide They were at my house late at night and were happy to help They even had another call to go to later that night! We ended up purchasing a new door at a reasonable price and they even gave us a discount on the service call

Initial Business Response / [redacted] (1000, 7, 2015/01/13) */ Contact Name and Title: [redacted] VP Operations Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dhpace.com After missing service opportunities with the customer our technician went out 12/for a second to replace the motor, the technician contacted the manufacturer [redacted] while onsite and at that point we finally got the situation under controlThe technician diagnosed the actual part needed with [redacted] and completed the repair 1/There is no excuse for our lack of follow up with the customer prior to the 12/visit and we apologized to the customerWhile onsite 1/the technician not only replaced the motor in question at no charge he also performed additional work on another operator that needed attentionSince the time of the issue we have been apologetic and attentive to the customers needs, we did not charge for the motor replacement and are sometimes put between a rock and hard place with the suppliers that we useWe put every effort to make the warranty process for our custom an easy and quick turn around to getting the garage door working again

Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Contact Name and Title: [redacted] , VP, Reg Mgr Contact Phone: XXXXXXXXXX Contact Email: [redacted] @dhpace.com I have personally spoken with Mr [redacted] , and we have sent technicians to his residence to evaluate the function of his doorFurther review of the history of this site suggests that we have recommended replacement of this door in the past and made some attempts at short-term solutions to the noise level of the equipmentAt this point, I would like to get this resolved as well The circumstances of the door, and the space that it has to function in, is uniqueThere are not as many options as most situationsWe will always provide the best solution that is available at the time that the need arisesIn order to resolve this issue completely, it will be necessary to replace this doorI am more than willing to negotiate a fair solution to this complaint The full set of circumstances are not outlined clearly, and I believe it will take more communication between Mr [redacted] and myself to resolve this fullyI have made an attempt at contacting him, and left a message that included my cell numberI look forward to discussing this matter further and coming to a reasonable resolution [redacted] Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/01/21) */ I have collaborated with [redacted] with satisfactory results in which Mr [redacted] has greatly assisted in the resolution of my concernsI appreciate his efforts and Over Head Door for the resolution

Final Consumer Response / [redacted] (2000, 7, 2016/02/08) */

Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Contact Name and Title: [redacted] , VP, Reg Mgr Contact Phone: XXXXXXXXXX Contact Email: [redacted] @dhpace.com I have personally spoken with Mr [redacted] , and we have sent technicians to his residence to evaluate the function of his door Further review of the history of this site suggests that we have recommended replacement of this door in the past and made some attempts at short-term solutions to the noise level of the equipmentAt this point, I would like to get this resolved as well The circumstances of the door, and the space that it has to function in, is uniqueThere are not as many options as most situationsWe will always provide the best solution that is available at the time that the need arisesIn order to resolve this issue completely, it will be necessary to replace this doorI am more than willing to negotiate a fair solution to this complaint The full set of circumstances are not outlined clearly, and I believe it will take more communication between Mr [redacted] and myself to resolve this fullyI have made an attempt at contacting him, and left a message that included my cell numberI look forward to discussing this matter further and coming to a reasonable resolution [redacted] Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/01/21) */ I have collaborated with [redacted] with satisfactory results in which Mr [redacted] has greatly assisted in the resolution of my concernsI appreciate his efforts and Over Head Door for the resolution