Overhead Door Coof Greater Cincinnati

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I don't know [redacted] since my direct dealings were with [redacted] , the better fit person to replyI value my time and would not go through these efforts if I didn't feel my client, our company, and subcontractors weren't disadvantaged by the shortcomings of Overhead Door/IBP This is my first time ever filing a formal complaint regarding a disservice from a companyUnfortunately the response does not acknowledge my several attempts to get answers and timely responsesDuring this process, I had sent emails to them and received half in reply I had to visit their office on separate occasions to get replies to several emails sent followed by my phone calls that weren't returned Neither the salesman or the manager ever visited the project during the dreadful process of trying to coordinate with themThe schedule of desired installation were continually communicated and missedThey initially sent field installers to the project without materials and no directionOur drawings provided by [redacted] Architecture were very explicit on sizes and locations along with wall layout aroundEvery project of this caliber requires shop drawings which came month later than communicatedOn September 22nd, we were advised by email of a delivery within 2-weeksWhen we realized the product was not coming on time and were told the product was additional 5-weeks beyond Oct9th, we cancelled the order We could not hold back all the contractors anymore during construction and delay the store from openingThe ripple effect of further delaying the store opening and causing further lost profits was not an optionWe finished construction on November 7th and received our Certificate of OccupancyOur client, [redacted] Diamonds, opened their doors to the public on November 10thThe best cooperation we got was with the later involved general manager, [redacted] ***, who tried to help out the already bad situation and responded to our request to send a removal crew on November 6th to remove all their material on the project We are currently working with another company to provide a security gate to protect the store from potential vandals and thievesI ask for Overhead/IBP to acknowledge their insufficiency within the project and apologize to our client, [redacted] , for delaying their store opening Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like supporting documents(statement and/or invoice) sent to me indicating the remaining balance is zero and that my warranty remains Regards, [redacted] ***