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Overhead Garage Door of Kansas City

1901 E 119th St, Olathe, Kansas, United States, 66061-9502

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Reviews Garage Door Repair, Garage Doors, Doors Overhead Garage Door of Kansas City

Overhead Garage Door of Kansas City Reviews (%countItem)

I ordered a "Terra Bronze" color garage door on 6/8/18 and paid $1,000 as deposit. Overhead Door Company of Kansas City delivered and installed a "dark gray" color garage door on 7/27/18. I complained to their sale representative, Zach Martin, twice via email and text on the same day about the wrong color and asked them to fit it. Zach replied on 7/31/18 and said there is nothing they can do because the color swatch on their catalog is just for reference and actual product's color may be different. I then found out that they already charged my credit card for the balance amount of $1,072, even though I told them I can't accept the color. I have filed a dispute to my credit card company on the $1,072 transaction because they didn't delivered the right product.

Overhead Garage Door of Kansas City Response • Sep 24, 2018

Resolution: My company wrote Mr. a check for $400 so that he could pay his GC to paint the doors.

Customer Response • Sep 25, 2018

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

After recently moving to a different residence, I scheduled preventative maintenance for my garage door and opener through OHDKC because I had had positive experiences with this company at my former house.

However, I was very disappointed with this most recent experience. The technician literally sat in his truck for 20-25 minutes before coming back in and telling me he was “finished” and charging me $99.95! He never once even operated the door to observe it working.

I do believe that this technician was not aware that I was observing him. I had explained what I needed done and then gone back into the house, leaving the connecting door ajar so he could call me if needed. When I went back out to ask him a question about 5 minutes later, I saw him sitting in his truck so I lingered in the garage sweeping and rearranging shelves for about 15 minutes waiting for him to return, which he never did. I then returned to the house to answer my ringing telephone.

No more than 10 minutes later the technician came in stating that he was “finished” with the work. Not only was there not time in that 10 minutes for him to actually do anything, as I said, he did not once operate the door to observe it working. The only time it was operated was when I opened it to let him in and closed it again after he left!

As a 75 year old woman, I was not going to argue with a healthy young man over the charges, but I do believe my $99.95 should be refunded because no service was rendered.

Overhead Garage Door of Kansas City Response • Jun 14, 2018

I have spoken to our customer and she has indicated to me that she is satisfied with how we have resolved the issue and it is our understanding that no further action needs to be taken on our end.

Please respond with any questions or concerns,

Thanks!

Brad S
Manager Operations
Overhead Door Company of Kansas City

Office:
(816) 221-0072
Mobile:
(816) 215-1941
Fax:
(816) 480-2640
Email:
Brad.S@dhpace.com

Customer Response • Jun 25, 2018

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I was contacted on the phone by the company, and they did follow through with the resolution that they had promised during that call. Since I had previously had better experiences than this one with this company, I would consider doing business with them again.

Regards

We requested a 12 point inspection of our garage overhead doors. The inspector came out and inspected the overhead doors. Afterwards, he told by boyfriend everything was in working order, except the motor of one of the door openers. We had already arranged to have that opener replaced, so it was not a concern. However, that weekend while the opener was being replaced, it was noted that the good overhead door and opener were pulling away from the garage wall by a good 1 1/2 inches. Apparently missed in the inspection. I have phoned and emailed with pictures attached, to no avail.

Overhead Garage Door of Kansas City Response

We are in receipt of the above referenced customer complaint from *** Drive, Lake Winnebago, MO 64034. Our customer (consumer) of record at this address is named Don Pierce. I reached out to Mr. Pierce on 10/16 to discuss and he indicated that we have resolved this matter to his satisfaction. At the time that I called him, I was not yet aware that a Revdex.com complaint had been filed on his behalf.

We consider this matter closed, but if you have information to the contrary we would be eager to address any additional questions or concerns.

***
Manager Operations
Overhead Door Company of Kansas City

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Address: 1901 E 119th St, Olathe, Kansas, United States, 66061-9502

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