Overland Bond & Investment Corporation

Spoke with a supervisor back in November to get payment deferred because I just started a new job so that the payment that I was making the following week would b for the next payment that was due and so forth so I would be a head and risk getting my vehicle turned off come to find out he had stated that I was making a double payment if I couldn’t make 1 payment how was I going to make two? So my vehicle was disabled on Saturday morning when I called to talk to Ivan he will not answer my call not only did I get fired for not coming in I’ve tried since 9 am this morning to get in touch with the supposedly supervisor oven it is now 620 pm and still no response and all the supposedly service reps say it’s not thier problem try after the holidays yes I am sure if I was offering money they would have time to talk to me it’s pretty sad how the employees what kind of company they are working for taking advantage of us customers. I’ve made all my payments for over a year but yet they can’t even give the common curtesy of at least talking like a professional over the phone

I’ve made payments on time with a current account I asked for an extension of 3 to four days because I am no longer employed and do day by day work. The clerk Juan not only told me no managers were available but lied that the company doesn’t do extensions even though I’ve had two and made those payments on the day that I promised. Now I have no way to get to work and no way to make my weekly payment of 112.50. The man Juan clearly lied about not giving extensions and at the time of purchase I was never told of a kill switch. I also asked for a copy of the contract that I have yet to recieve. Seriously thinking of pursuing legal action.

I have a 2016 *** and the transmission is going out on the car. Me and my parents were never offered an extended warranty on the car and by the car being so new the transmission is really expensive. We’ve tried to get our loan refinanced so we could get the car repaired, they denied us. We applied for a hardship and they denied us. So not only do they want us to pay $3300 for a new transmission but they expect us to keep up with the car note as well. They are no help, unprofessional and a scam. I also gave them 2 other customers and they still don’t want to help us. I will NEVER recommend this place to anyone else

The only reason I they are even getting this score is because I can't go lower. This company does not keep good records of payment history. I paid for both September and October in full and they are not giving me the credits for the payments. This company is trying to steal money from the people that keep them in business. On top of that, managers like Laura if that is her real name, is very rude and unprofessional. She doesn't let anyone speak, while trying to cover up her mistakes she confused herself and still wouldn't let me talk. She hung up the phone twice. I am warning all buyers to beware of this company. Not professional or friendly. If I did not ask, she would have let me believe a payment was covered that wasn't. I am demanding to speak with upper management.

I received a notice of revocation of garnishment early July, your company is still taking payments from me via my pay check. I called Friday, the Customer service rep hung up in my face and refused to explain to me why I'm getting garnished, after the account has been closed. She refused to explain my account details and why I wasn't legally informed of this garnishment. She simply said well I cant help you, you don't want the number oh well and disconnected. I called back someone must've screened the call and immediately transferred me over to a Law firm called *** law and they said they don't have any information on my case. Now, I'm getting illegally garnished without notice and overland bonds received my letter to stop payments yet still sent my information to a third party after the closed the account. I have a similar complaint on their *** reviews, regarding the blatant disrespect and Intolerable behavior of people. Close this business it's unacceptable. My name is Jasmine ***.

I paid of a car loan and they will not send my title. This has stopped me from selling the vehicle.

they are so unprofessional they took money put of my account for my car payment and still cut my car off I called and made a payment over the phone got confirmation that the payment had gone thru via email and text I go outside to start my car in the freezing rain and cold and the car wont budge they wont even allow a 24 hour grace period they are son unprofessional and its a weekend I'm not able to get in contact in with them now I have to wait until Monday to talk with some one

Refinanced my vehicle with a new lender. New lender sent payoff check to Overland Bond for more than the payoff balance. Overland bond is holding my refund and refusing to issue the check citing system issues. Representative states they have to send an email to attempt to send the check. Payoff check was sent and received in their office about 3 weeks ago. My loan was paid off in good faith and my refund is being held. I offered to come to the office to pick it up. First the person told me they have it but can’t release it due to this system error that they are refusing to tell me about and they also have no resolution date either. Everyone I have spoken to has been rude and unprofessional. I would like my refund back. I owe them nothing else. My obligation had been fulfilled. I need them to return my funds.

The account is listed on my credit report with remarks that read "Chapter 7 bankruptcy" however I have never filed for or had anything discharged in bankruptcy. Attached you will find a copy of PACER transactions receipts that will verify this.

This is a clear violation of the Fair Credit Reporting Act to report information on my personal credit report that is not accurate or able to be validated.

I recently lost my job. I made an agreement with the company to reduce my payments from. 212.83 to 150.00 every two weeks. I haven't missed a payment but the company reported to the credit bureau I'm delinquent on my payments. My credit report is being affected negatively.

Overland Bond was included in my Chapter 13 bankruptcy that concluded the beginning of 2017. So I don't owe them any money. Overland Bond continues to report missed payments to the major credit bureaus. I have disputed their claims 2 times with Transunion. Overland bond keeps claiming that I owe them over $11,000. I have called at least 5 times to talk to someone about this situation. I'm being told that I can only talk to someone in their Bankruptcy and Legal Department, but that person is always unavailable. One person I spoke with said she sent and email to this Department. I spoke with another person who accused me of lying about disputing their claims. I offered to fax my transunion report and my Bankruptcy conclusion report, but the man hung up on me. I have also requested to speak to a manager several times and the operator will always tell me no and that a manger wouldn't be able to help me. This has been going on for about 6 months.

I am a current customer and I am fully responsible for the contracts I enter into. BUT. There is such a thing as customer service and handling people with respect. This company is by far the worse finance car company I have ever had to deal with. Common sense doesn't apply with these people. I have another loan with a very good finance company that I would recommend. You know what they did? Its the holidays they asked me if I needed to postpone a payment or arrange a smaller payment because its the holidays and they know everyone is cash strapped. Now that's customer service. That's how you lock in a customer for long term. Overland is horrible. I fly in on saturday morning and have to go straight to the office. I work until 7pm that day and my payment is due. Once I get settled in the office and day is over I go to make my payment online and realize I am $60 short on the payment. Their office closes at 4pm on Saturday so no one to call. But I don't want the car disabled on sunday. So I felt it was better to make the partial payment less $60 ($200 plus) then to not make any payment and speak with them on Monday. Monday I get a call the car is disabled because I still owe the balance. No call, no text, no email from anyone to at the very least contact me and discuss why I made a $200 plus payment and was $60 short before they cut it off. No contact at all until the car is disabled. Here's their silly, lack of common sense response you will always get from them "You signed a contract" " The SYSTEM will disable it nothing we can do". They love that line "The System" like its some robotic mastermind taking over their company. They love using that and the you signed a contract line. Its unreal the lack of common sense they use. Why not call me, say "hey mr customer we say you made a partial payment, (80%) of the payment, did something happen, we may have wanted to reach you before we disable your vehicle somewhere in the middle of a parking lot". No that doesn't happen because they don't give a ***. Their customer service is horrible. What's worse is I got to work at 6am monday morning and had every intent when they opened to call them and discuss the partial and setup when I can make the remaining payment but again car disabled before I'm out of my meeting. Its almost UNREAL!! DO NOT BUY FROM THEM YOU WILL REGRET IT. I'm regretting it less than 1yr into the loan. Also don't let them use the "you made arrangement line". Its like they read from some handbook. I never made an arrangement is what I kept saying to them and they keep saying you made an arrangement. My regular payment is not an "arrangement". Its such Bull dealing with them. Can't wait until its over.

My daughter *** purchased a 2010 Toyota Sion from Car Credit Center in Nov. 2015 which I was the co-signer for. This vehicle was financed through Overland Bond & Investment Corporation. In June 2017 the vehicle was parked when it was hit by another vehicle. The insurance company determined the car was a total loss. Blue Book value of this vehicle was paid to Overland Bond. The balance remaining on this vehicle after the Blue Book value was paid was $6,500. Once the vehicle was determined to be a total loss my daughter did not make any payments. She was informed that if she wanted to purchase another vehicle she should return to Car Credit Center and they would add the remaining balance of $6,500 to the price of another vehicle. On July 24, 2017 she returned to Car Credit Center and they sold her a 2015 Chevrolet Cruse which I also co-signed for and it was also financed through Overland Bond. The first payment for this vehicle was due Sept. 1, 2017. Three weeks after the car was purchased my daughter lost her job. Car Credit Center found out that she was not working and started calling her continuously. I told her to refer their calls to me. I spoke with the salesman *** on Aug. 23, 2017 and he told me that my daughter had to have a job. I told him that "I am the co-buyer, and I have a job". He told me that the buyer had to have a job. On Aug. 25th Car Credit Center shut the vehicle down and told my daughter that they would only cut it back on for her to drive it back to them. Now Overland Bond is charging interest on the $6,500. I told them that interest should not accrue when the balance was added to the other vehicle. They have sent wage assignments to my employer in different amounts when they have not allowed me to make payment arrangements on the remaining balance. The continue to come up with numerous dollar amounts. They claim not to know anything about another vehicle being purchased but I have a contract showing them as the finance compan

I purchased a *** and my mother co signed for it from *** Credit Center, Overland Bond financed the *** for me on 11/22/15. The *** was totaled while parked on 06/22/16 and it had full coverage insurance, The insurance company paid Overland Bond $4,500 which left me owing $6,500. Overland Bond & *** Credit Center agreed to give me another vehicle and just add the remaining $6,500 to it which I have a contract for. Approximately 3 weeks later I was laid off my mother had the same paydays as me, and she informed Overland Bond that she would be making the payments until I found another job, she was then told that the buyer needed a job. *** Credit Center switched the *** off and told me that they wouldn't cut it on unless I was bringing the *** back to them which I did. Overland Bond has sent out three different amounts that I supposedly owe. I really need help because it feels like I'm being scammed.