Overlook Hospital

Please accept our apology, as this is the first notice that we received, I am sorry for the delay The resident [redacted] , did sign a twelve month lease with Sela, Investments, the dates of the lease were from 9/1/thru 8/31/ Number of the lease prohibits SUBLETTING I think that Marta was trying to help this resident, and felt empathy for [redacted] The unit was rented for August 1st, the rent owing for July was $plus a late fee of $ I am unsure what the question is The posted payment for $was for the new resident, that moved in on August 1st, The payment was posted on 8/12/ That is where the confusion comes in That was a missapplied payment by our accountantThe balance on his rental account is $300.00, and we will apply his sublet fee to the current ledger balance of $and his account will be at zeroWe have enclosed the copy of the lease, and the corrected ledger balance I am sorry once again for the delay and wish you well If [redacted] has any additional questions please ask him to call me, at ###-###-#### Sincerely,Amy [redacted] General Manager

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ Sela Investments is not in agreement with the allegations listed aboveEvery work order that was filed was completed, the residents did not allow access for the work order dated 1/29/Or return phone calls, a work order was left for the residentsMarta is not the Management agent for the property, and is the leasing agentThe leases that were signed, were legal and binding, both leasesI am happy to provide copies, of all leasesWe are not in agreement with the residents allegations, and are happy to meet with the residents, to discuss their frustrationsThe residents often demonstrated bullying behavior towards my staffLeases are legal and binding, verbal agreements are not allowedThe deposit check was sent out on 9/21/2015, Minus $for a cleaning charge, the amount of the deposit returned., $I have personally left messages with ***, I am sorry that the relationship is damaged and that the residents are so frustratedPlease make an appointment to meet with me, thank youAmy L [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/28) */ Amy [redacted] met with the tenants today and wrote a check in the amount of $505.00, though acknowledgement of problems regarding the unit during tenancy were denied and refuted by Amy [redacted] This complaint is considered resolved by the tenants

I am rejecting this response because: I have filed a lawsuit in conciliation court because they have not provided me with evidence of damage to the door

I would like to apologize for the lateness in the response, we appreciate our customers and try and work through all issues Kindly be advised that this is the 1st notice that Sela received, please notate that: We do have intermittent email issues! Please be advised that Tina [redacted] does not agree with [redacted] statements, she did not tell her that she does not owe this amount There is a dent in the large metal closet door that was not notated on the move in The dent is Cleary visible in the photos, Rene the site leasing staff notated this on the Move Out, Tina Q prepared the form The charges are assessed by the maintenance staff and management [redacted] was quite rude to Rene, went into her office with out an appointment and made a scene, directed anger towards Rene, being very rude In front of residents, the residents are willing to provide a statement, if necessary The dent was not notated on the Move in sheet which [redacted] signed at the Move In I personally spoke with [redacted] I was not sure what closet door that was damaged We at Sela are happy to schedule a meeting with [redacted] , Rene, Tina and myself, regarding the damage that [redacted] feels is not her fault We at Sela believe the charges to be correct We are happy to provide photos at that time! Thanks, unfortunately the photos don't reflect very well to attach to this email Kindly provide a responseSincerely, Amy Gonyea General Manager

I am rejecting this response because:
As you can see attached to this response I've included just a sample of the pictures I have of the damage caused by maintenance issues at my apartmentI also am willing to furnish photos, already provided to Amy ***, of my apartment a week before I moved out in which there was no counter top damage, as well as additional video and picture documentation of the damages caused by water leaks, overflowing sinks, and the bug infestationsThe broken exterior window occurred while I was in Oakdale for the weekendI have witnesses who will tell you I was not home during the time the window was broken from the outsideI don't know who or how it was brokenMy neighbor in the building next to mine actually sent me a text message telling me that she thought my window was broken because she knew I had not been home all weekendIn February of this year I provided to Amy's administrative assistant a timeline of events from the very first water leak in August of until January of I also provided documentation of the disability paperwork, showing that due to an unstable living condition (the apartment with all the leaks and bug problems) I was experiencing high anxiety, depression and was unable to perform my job dutiesI was on short term disability from October 15th through February of this year during which time I suffered panic attacks, sleepless nights and other symptoms resulting from the many issues that occurred from August to January of In response to my being rude to the site manager and maintenance, I strongly object to this accusationI am an assertive person, when Sela did nothing about the cockroach infestation for weeks in October, I went into the main office and waited for Amy ***, the GM, to talk to meI am not rude however I will stand my ground and defend the home I provide for my children and myselfSharon, herself, even told me that she understood and would work with me the day I was moving out because my only vehicle at the time broken down and I still had things to move to my mother's garage that didn't fit into my storage podShe said not to worry she would check out all the other residents moving out and come backDuring that move-out morning, I not only had to wait for a tow truck to come get my broken down car, I also had to find a ride to Avis in Hopkins so that I could rent a vehicle within which I could move the rest of my belongings

I am very sorry that you have not received this, it was mailed out times, I will courier this to you today. I apologize the Revdex.com messages were going to my spam box. I will courier tis today! Sela Ventures appreciates you business! Sincerely, Amy L ***

Sela Investment does not agree with this statement. Sela has never refused to repair any issue. Unfortunately this resident called a leasing agent for assistance instead of the hour after hours emergency service. We received notification on the 7/11/and the thermostat
was repaired on 7/11/2016. If you have any further questions or concerns regarding this, please feel free to contact me. The resident did receive a move in packet, please review the contents of the move in packet, it does have all the information for after hours emergency issues, thanks so much! Amy Gonyea

I am sorry, if this is *** ***? My assistant is Tina that is who received the voice mails. He did not want to move forward until the carpet determination was made, with the new Carpeting the apartment would rent for $for the 1BR. We are happy to refund the unit,
unfortunately Bobbi Jo is a new leasing agent with our company, we have refunded the apartment application fee for Mr***. I would like to clarify that I personally have not received a voicemail or any calls regarding Mr***'s dissatisfaction in this matter. We are very sorry that you are frustrated and apologize to you for your inconvenience

Sela Investments billed *** *** for the following items, $Counter top damage replacement was necessary.$Is the charge for the Carpet Damage, not $2,that was a typo by the accountant.$Broken window damage, was charged to her, as Sela
feel's she is responsible for the damages. $Late fee We did update the cleaning charge to show zeroAdditionally, *** *** Moved out very late, she was to be out on 6/30/at noon. Sela Waived that Charge.The fee for that is $per hour. There were multiple complaints regarding *** ***'s tenancy, neighbor's were very concerned regarding the fighting that was going on and the late night noise from her unit! Total Owing to Sela from damages is $ 1,689.00. The interest and security deposit is cents, plus $for her deposit. Total owing less security deposit and interest is $is still owing. *** *** was very rude to the onsite leasing staff and maintenance. Amy *** did speak to ***, and clearly stated it was a business decision to non -renew. Sela has updated the move out to reflect the damages of the unit

I am rejecting this response because: I did call the hour emergency line (times) and was told it wont be fixed, so to now totally lie and say I didnt call that number is a flat out lieThe emergency line person was of no help and then I was given to a supervisor/manager and she was completely rude and pretty much told me that there was nothing to talk about and our conversation is overAfter talking to them times, then I did call the building manager because that was the only number I had

I am rejecting this response because:
I found someone to take over my lease starting 1st July. I was informed that the person did sign the lease and paid the rent for July by the leasing agent Marta. Even if it didn't happen, they should've at least informed me that the deal fell through but they didn't. So, I am in no way liable for July 2016 rent and I still expect my deposit refunded.

Initial Business Response /* (1000, 5, 2015/12/16) */
To whom it may concern, the charges were as follow, the stove was not cleaned, the price charged was $125.00.
The counter tops were damaged and scratched, not noted on the Move-In, and was damaged beyond normal wear and tear. We charged a...

$350.00 for the replacement of the counter tops. I did leave multiple messages for the resident, and left a number of messages to his children. We feel the charges are substantiated with the Move-In and the Move-out Documentation for the property. We are available, and have met with the family. Several times, they do not agree with our determination. I am willing to compromise and split the amount of the charges. Our accountant did make a mistake with the amount of Interest calculated. Please understand that is an error and the correct amount of Interest is $24.00. The Security deposit with Interest is $324.00 not $306.00. We would agree to refund $86.50 and charge the resident $237.50 for the damages.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was a concealed burner compartment that wasn't cleaned. There were no instructions or directions on how to access it. During the final walk through the woman said "we will subtract a little for not cleaning this." There was no mention of the countertop damage (that was there before I moved in) during the walk through.
Final Business Response /* (4000, 11, 2016/01/05) */
The company has informed the Revdex.com that a full refund has been issued and sent in the mail to the complainant.
Once again, it is difficult for us, the Move in Inspection report that we have in file does not show scratches on the countertops. This is the largest issue here. I am so sorry that you are this frustrated, and I did agree to split the charges with you, however it seems that this is not acceptable for you. How would you suggest that this is resolved in a fair manner for both parties? Kindly advise. Amy [redacted]
Final Consumer Response /* (2000, 13, 2016/01/07) */

The sublet did not move into your rental unit until August 1st 2016.  You are responsible for the July 2016 rent.  Please understand the Sela's leasing agent and Tina, went above and beyond for you.  Please review your lease which dictates Subletting is not allowed.  The balance on your account was not correct, the NSF check was not your NSF, it was applied to the improper account.  You are currently at a zero balance and the cash payment which was given to Marta is reflected, as well as your security deposit was applied to the remainder month rent of July, 2016.  I am unable to assist you further.  As I will provide a copy of your lease front and back to review for your records.  We apologize for your frustrations, Marta and Sela Investments made every effort to assist you with your lease breaking dilemma.  You did receive a check in the amount of $34.17 which is the balance of the interest from your security deposit.  Sincerely,   Sela Investments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.SELA was very apologetic and sent gift cards and a nice card to make up for the delay.

[redacted], please come in and meet with me, bring your photos so that we may compare damage issues.  Thanks Amy G, [redacted] please schedule an appointment.  I am happy to meet with you.

I am rejecting this response because: I have filed a lawsuit in conciliation court because they have not provided me with evidence of damage to the door.

Please accept our apology, as this is the first notice that we received, I am sorry for the delay.  The resident [redacted], did sign a twelve month lease with Sela, Investments, the dates of the lease were from 9/1/2015 thru 8/31/2016.  Number 10 of the lease prohibits...

SUBLETTING.  I think that Marta was trying to help this resident, and felt empathy for [redacted].  The unit was rented for August 1st, 2016 the rent owing for July was $730.00 plus a late fee of $40.00.  I am unsure what the question is.  The posted payment for $300.00 was for the new resident, that moved in on August 1st, 2016.  The payment was posted on 8/12/2016.  That is where the confusion comes in.  That was a missapplied payment by our accountant. The balance on his rental account is $300.00, and we will apply his sublet fee to the current ledger balance of $300.00 and his account will be at zero. We have enclosed the copy of the lease, and the corrected ledger balance.  I am sorry once again for the delay and wish you well.  If [redacted] has any additional questions please ask him to call me, at ###-###-####.   Sincerely,Amy [redacted] General Manager

Initial Business Response /* (1000, 5, 2015/09/25) */
Sela Investments is not in agreement with the allegations listed above. Every work order that was filed was completed, the residents did not allow access for the work order dated 1/29/2015. Or return phone calls, a work order was left for the...

residents. Marta is not the Management agent for the property, and is the leasing agent. The leases that were signed, were legal and binding, both leases. I am happy to provide copies, of all leases. We are not in agreement with the residents allegations, and are happy to meet with the residents, to discuss their frustrations. The residents often demonstrated bullying behavior towards my staff. Leases are legal and binding, verbal agreements are not allowed. The deposit check was sent out on 9/21/2015, Minus $125.00 for a cleaning charge, the amount of the deposit returned., $380.00. I have personally left messages with [redacted], I am sorry that the relationship is damaged and that the residents are so frustrated. Please make an appointment to meet with me, thank you. Amy L [redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/09/28) */
Amy [redacted] met with the tenants today and wrote a check in the amount of $505.00, though acknowledgement of problems regarding the unit 203 during tenancy were denied and refuted by Amy [redacted]. This complaint is considered resolved by the tenants.

I would like to apologize for the lateness in the response, we appreciate our customers and try and work through all issues.  Kindly be advised that this is the 1st notice that Sela received, please notate that:  We do have intermittent email issues!   Please be advised...

that Tina [redacted] does not agree with [redacted] statements, she did not tell her that she does not owe this amount.  There is a dent in the large metal closet door that was not notated on the move in.  The dent is Cleary visible in the photos, Rene the site leasing staff notated this on the Move Out, Tina Q prepared the form.  The charges are assessed by the maintenance staff and management.  [redacted] was quite rude to Rene, went into her office with out an appointment and made a scene, directed anger towards Rene, being very rude.  In front of residents, the residents are willing to provide a statement,  if necessary.  The dent was not notated on the Move in sheet  which [redacted] signed at the Move In.  I personally spoke with [redacted] I was not sure what closet door that was damaged.  We at Sela are happy to schedule a meeting with [redacted], Rene, Tina and myself, regarding the damage that [redacted] feels is not her fault.  We at Sela believe the charges to be correct.  We are happy to provide photos at that time!  Thanks, unfortunately the photos don't reflect very well to attach to this email.  Kindly provide a response. Sincerely, Amy Gonyea General Manager

Review: I have informed Overlook Medical Center billing dept. and also sent proof that I have no liability for this claim. They are balance billing me for the portion that was discounted by the insurance company, as per their agreement with the insurance company, I am not liable for the adjustment. My insurance company, Horizon Insurance has contacted them regarding this bill and also confirmed that I have no liability for this claim. Overlook told the insurance company they need to put the bill in review for three weeks. At the lapse of the three weeks, they requested more time from the insurance company, they stated that due a new computer system they cannot correct the account at the present time. I received notice from Accurate Collection Services that my account is now in collections. My wife contacted the insurance company and had a conference call with the insurance company and the collection agency. It is unknown if this will get resolved. Regardless, I don't owe anything to Overlook Hospital and what they are doing is called "balance billing" which is illegal in the state of New Jersey. My account needs to be corrected and any damages from being falsely referred to collections needs to also be corrected.Desired Settlement: Billing adjustment with a letter of apology showing that the account should never have been sent to collections.

Business

Response:

This letter serves as a follow up to your inquiry to Overlook Medical Center on May 28, 2014 regarding the above referenced patient.

I apologize for the time and effort Mr. [redacted] had to utilize in an attempt to resolve this matter. it is the goal of Atlantic Health System to handle all affairs pertaining to our patients in a professional and timely [redacted]er.

After a thorough review of Mr. [redacted]’s account, it has been determined that there is no patient responsibility. The account in question was sent to our collection agency, Accurate Collections on May 1, 2014 in error. Accurate Collections were notified on May 13, 2014 to close and return the account.

Furthermore, please be advised that Atlantic Health Systems do not report to any credit bureaus.

Again, I apologize for any inconvenience this billing matter may have caused.

Please call me at ###-###-#### or email me at the address in the lower right hand corner of this letter with any questions you may have.