We appreciate the complexity of Mr [redacted] issue and are regretful that he is having difficulty having this matter resolved in a timely mannerHowever, it is [redacted] position that we did not install the community fence, we did not hire the subcontractor who did, nor did we damage the fence at any point in timeAs such, [redacted] Homes does not warranty the fenceUpon inspection, it appears that the fence was not properly installed and that the panels were not anchored sufficientlyConcerning our previous warranty manager's response to the reported issue - Danielle revised her response to the complaint once she looked into the matter further and realized it was not a [redacted] Homes Warranty issueShe reported these findings to the homeowner, along with an explanation, per his own honest statementFurthermore, our one year limited warranty is for the construction of the home onlyWe do not warranty Metro District structures, public lands, or open spaces in any wayWe appreciate the opportunity to respond to this matter and hope that Mr [redacted] is successful in his future efforts concerning this maintenance item
The HOA Board of Directors makes the decisions for the community and our office assists them in regards to their decisionsThe Board walked the property with the landscape company in the fall and a bid was prepared to replace some of the dead plantsThe plants were not replaced one for one as overcrowding is a typical problem in the community The landscapers did get a late start with the planting and then it was delayed even further because our community is having fiber optic lines installed through a program with the City This installation has created many irrigation breaks and we did not want to jeopardize the new plants The Board will be walking the property again to approve the completed work and decide if additional plants should be installed The community has received two bids for the asphalt repair and maintenanceBoth companies stated the pot hole could not be filled and that a patch job would be required One stated the pot hole would not damage a vehicle, therefore, it was not considered an emergencyBoth companies are scheduling out into September and OctoberOverlook Property Management strives to assist every ownerI will contact this individual and explain the process of the Board and answer any of her remaining questions
We appreciate the complexity of Mr [redacted] issue and are regretful that he is having difficulty having this matter resolved in a timely mannerHowever, it is [redacted] position that we did not install the community fence, we did not hire the subcontractor who did, nor did we damage the fence at any point in timeAs such, [redacted] Homes does not warranty the fenceUpon inspection, it appears that the fence was not properly installed and that the panels were not anchored sufficientlyConcerning our previous warranty manager's response to the reported issue - Danielle revised her response to the complaint once she looked into the matter further and realized it was not a [redacted] Homes Warranty issueShe reported these findings to the homeowner, along with an explanation, per his own honest statementFurthermore, our one year limited warranty is for the construction of the home onlyWe do not warranty Metro District structures, public lands, or open spaces in any wayWe appreciate the opportunity to respond to this matter and hope that Mr [redacted] is successful in his future efforts concerning this maintenance item
The HOA Board of Directors makes the decisions for the community and our office assists them in regards to their decisionsThe Board walked the property with the landscape company in the fall and a bid was prepared to replace some of the dead plantsThe plants were not replaced one for one as overcrowding is a typical problem in the community The landscapers did get a late start with the planting and then it was delayed even further because our community is having fiber optic lines installed through a program with the City This installation has created many irrigation breaks and we did not want to jeopardize the new plants The Board will be walking the property again to approve the completed work and decide if additional plants should be installed The community has received two bids for the asphalt repair and maintenanceBoth companies stated the pot hole could not be filled and that a patch job would be required One stated the pot hole would not damage a vehicle, therefore, it was not considered an emergencyBoth companies are scheduling out into September and OctoberOverlook Property Management strives to assist every ownerI will contact this individual and explain the process of the Board and answer any of her remaining questions