Sign in

Overman Plumbing, Heating, Electric, Inc.

Sharing is caring! Have something to share about Overman Plumbing, Heating, Electric, Inc.? Use RevDex to write a review
Reviews Overman Plumbing, Heating, Electric, Inc.

Overman Plumbing, Heating, Electric, Inc. Reviews (2)

Overman Incacknowledges that Mr***'s house has high humidity issues, although we feel it is not related to the replacement of the HVAC equipment in July of Mr*** has verbally indicated that the humidity levels have been a problem to his salesman at the time of the initial job
quotes, and to the installation crewFurthermore, this week he provided me with a document from the previous homeowner indicating construction materials such as brick and sheating have been replaced due to moisture and mold growth in 2006, and that some moisture control mitigations actions have been installed on the home The air conditioner was installed as a 1/ton unit due to the homeowner expressing that the ton unit being replaced would not condition the upstairs of the homeThis was again stressed to me by the homeowner on the return visit in July to repair the dehumidifier, when I suggested to not run the manual fan continuously for best humidity removalAs stated in the complaint, three options were presented at the time of the original sales call, and purchasing variable speed equipment was strongly recommended due the the humidity issue stressed at the sales callHowever, standard equipment was selected by the homeownerThe dehumidifier was installed in Mr***'s home in the late summer of as a demo unitHe was not charged for thisIt was agreed that it was an option he could try out to mitigate the humidity, and it was recommended that if it controlled the humidity, it be installed permanentlyAs this worked satisfactory to control the humidity during the months he used it, if the homeowner chose to keep this in place as a solution, it is our opinion that the dehumidifier should be paid for, at a discounted price offered to him, or removed at that timeIt was never communicated that the dehumidifier was free or permanent without purchasing the unit Overman Incwould like to work with any customer experiencing issues with our products or services in a timely manner, and we feel that this should have been handled differently, or communicated on a faster timelineIn an effort to provide a solution in good faith we would like to extend the offer of a new aprilaire dehumidifier installed in the crawl space, connected to the existing duct work as the demo unit was, for no cost to the homeownerThis unit is covered by a one year labor warranty, and a manufacturers warranty that covers parts for years. We regret that Mr*** feels the humidity problems he has experienced are related to the replacement of the HVAC equipment, and wish to offer this as a beneficial solution to satisfy his needs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.Upon successful installation and operation of the offered dehumidifier, provided it successfully meets our needs, we will withdraw the complaint with the Revdex.com of Central Indiana as listed above.Regards,
[redacted]

Check fields!

Write a review of Overman Plumbing, Heating, Electric, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Overman Plumbing, Heating, Electric, Inc. Rating

Overall satisfaction rating

Address: 8071 CR 750 S, Knightstown, Illinois, United States, 46140

Phone:

Show more...

Web:

This website was reported to be associated with Overman Plumbing, Heating, Electric, Inc..



Add contact information for Overman Plumbing, Heating, Electric, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated