Overstock Clearance Outlet

We have a few response to the multiple concerns brought up regarding the pre-lit artificial christmas tree with lights purchased from Overstock OutletAllow me to begin by illustrating the business model of Overstock Outlet and their relationship with [redacted] Overstock Wholesale is one of many small retailer buyers of [redacted] remnant inventory throughout the countryWhen [redacted] receive returned items from their customers they are required to label all items as "non-saleable" regardless of their condition [redacted] subsequently re-sell these items to various buyers across the country, allowing these buyers to re-sell the items at a significantly lower priceFor example the foot christmas tree this customer purchased was retail price at $at a [redacted] and then sold to Overstock to be resold at $The consumer The consumer benefits by having the opportunity to purchase [redacted] items that are sometimes not brand new but sold at a much lower priceSome items like electronics for example, are refurbished or repaired before being soldBroken or hazardous items are never resold and the buyer is out that investmentThere is no incentive for the buyer to resell broken items to consumers as unhappy customers would be returning items very quickly and our business would not profitBecause of the business model buyers have with [redacted] s, it is impossible for the buyers of [redacted] remnant inventory to promise warranties that match [redacted] It's not only against the terms buyers have with [redacted] but economically impossible given the business model of re-sold inventoryThe customer's claim that Overstock Outlet promised her this is very hard to believe as the business would risk far greater downside from promoting information than notThis customer purchased this tree off the floor sample at Overstock Outlet, it was the last tree remaining as it was a very popular item during the holiday seasonThe customer was very well informed of the return policy of Overstock Outlet, which is that items may be exchanged for store credit only within days of the purchase with the receiptWe also have our return policy VERY clearly stated on signage at our cash register as we like to have our customers fully aware of their purchase requirements

-China Bowl case: We stand our ground in the integrity of this caseWe would not have sold a bowl with a crack in itWe have retained bowl cracked and its very difficult to believe anyone would purchase a bowl in this conditionWe are not disagreeing simply to disagree, we cannot accept this type of accusation which would compromise the integrity of our businessThe cost of this bowl was $2.99, a negligible cost, so it is not about the money eitherWe would not sell a bowl cracked to a customer and just "hope" they don't notice, that's not only unbelievable but against our core business practices.-Clock case: Our policies clearly state that products can be exchanged within a week of purchase with receiptWithout the receipt we have no idea how old or how long the customer has had the product in their possessionIf the receipt is provided, we are happy to exchange the product for something else.Thank you,Overstock Outlet, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I have never in my life dealt with a person/company who is being so closed minded to the problem at hand. I know the store policy for returns, I bought in October and took out of the box in November to put up for the holidays. This is probably the ONLY item ever sold that should have an extended return policy time, plus I was told by the cashier that Overstock when they sell an electrical item, it is the same warranty as if bought at [redacted] , which turned out to be false plus the fact that the "3" year warranty for the tree was void when we called the manufacturer. First, I have the receipt, I have the sticker that was on the tree box, it is attached. I said in a prior response that I do not want a store credit, I want my credit card credited for the amount on my receipt. The 'bigger' question that you stated as to why the customer has not returned the merchandise to the store is because I do not want store credit, I want my credit card credited....I am not returning until it is agreed upon that my credit card will be credited, once I have that agreement, I will gladly pack it up and return it. I will continue to prove my point that you are selling defective merchandise to unsuspecting customers. And you want me to prove that this tree is a fire hazard too.....what is wrong with this place? A local family died in a fire over the holidays from a defective plug/tree and I will not put a tree up that says "quality concern, lights went out all the way through". Would the manager keep this tree in his home? No I didn't think so. Would you want to put your own family's lives in jeopardy? The answer is No. Safety is all I'm asking for me and my family. I don't know what more proof I need to show other than bringing my entire family to your store to vouch for everything I am saying. There are people out in this world that are excellent salesmen and can talk a customer into anything. This manager is one of them.....but I will not fall for what is being said and making him the better person in all this. What ever happened to the customer is always right? The store's bottom line is 'money' and toss the customer under the bus once they have their money. Again, according to Overstock's response, "Overstock Outlet requests the customer return the merchandise with the receipt".....I will gladly do this once the agreement is made that my credit card will be credited the full amount of $259.99 Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Your business practices are just flawedAny major store (including [redacted] ) will accept returns without receipts for a store creditThis is the first time I have ever had a business outright blame the customer..who by the way can make or break your businessThe bowl was cracked when it was sold and maybe you can teach your sales people to check that before they sell itemsYes, it isn't about the cost of the bowlI have bought items worth several hundred dollars at your store, but sadly won't anymoreAs for the clock, let's face the reality here....your business should have the item as scanned from your storeI would be surprised if you don'tAddress such basic things ...before you respond to customers Regards, [redacted] ***

We are sorry to hear of this customers dissatisfaction with our policies and productsThere were separate purchases in question:- the customer purchased a china bowl and brought the bowl back to the store with a deep crack within in daysThe customer claims the bowl was already cracked when
purchased but that is untrueWe have photos of the returned bowl and the crack has almost halved the entire bowlNo one would purchase any item in this conditionDue to the reselling nature of our business, we always encourage and invite reviewing of products before purchase with the customer and an employee.The customer returning this bowl this cracked would imply that the customer knowingly purchased a cracked bowlthis was not the caseThe customer reviewed the bowl before purchasing with the employee and it was not cracked at the time of purchaseWe believe the bowl was cracked after purchase and the customer is attempting to return a damaged item.- the same customer purchased a clock at an undetermined date in the pastthe purchase date is undetermined because the customer cannot produce a receipt for proof of purchaseWhen asked when the customer purchased the clock, the response was "I do not know" this causes us to believe that the clock was used for an indefinite period of time until something occurred to cause the clock to malfunction,Our store policy is very clearly communicated to all customers that the returns with receipt within days of purchaseWe do not sell broken products and customers are always encouraged to review the quality of the product with an employees supervision prior to purchaseWe believe in fair and customer friendly policies, otherwise it would cause us business owners more trouble than it is worth to deal with post purchase problemsIf the customer can provide the receipt for the clock, we will do an exchange for the product.Thank you,Overstock Outlet, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Your business practices are just flawed. Any major store (including [redacted]) will accept returns without receipts for a store credit. This is the first time I have ever had a business outright blame the customer..who by the way can make or break your business. The bowl was cracked when it was sold and maybe you can teach your sales people to check that before they sell items. Yes, it isn't about the cost of the bowl. I have bought items worth several hundred dollars at your store, but sadly won't anymore. As for the clock, let's face the reality here....your business should have the item as scanned from your store. I would be surprised if you don't. Address such basic things ...before you respond to customers.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have never in my life dealt with a person/company who is being so closed minded to the problem at hand.  I know the store policy for returns, I bought in October and took out of the box in November to put up for the holidays.  This is probably the ONLY item ever sold that should have an extended return policy time, plus I was told by the cashier that Overstock when they sell an electrical item, it is the same warranty as if bought at [redacted], which turned out to be false plus the fact that the "3" year warranty for the tree was void when we called the manufacturer.   First, I have the receipt, I have the sticker that was on the tree box, it is attached.  I said in a prior response that I do not want a store credit, I want my credit card credited for the amount on my receipt.  The 'bigger' question that you stated as to why the customer has not returned the merchandise to the store is because I do not want store credit, I want my credit card credited....I am not returning until it is agreed upon that my credit card will be credited, once I have that agreement, I will gladly pack it up and return it.   I will continue to prove my point that you are selling defective merchandise to unsuspecting customers.  And you want me to prove that this tree is a fire hazard too.....what is wrong with this place?  A local family died in a fire over the holidays from a defective plug/tree and I will not put a tree up that says "quality concern, lights went out all the way through".  Would the manager keep this tree in his home?  No I didn't think so.  Would you want to put your own family's lives in jeopardy?  The answer is No.  Safety is all I'm asking for me and my family.   I don't know what more proof I need to show other than bringing my entire family to your store to vouch for everything I am saying.  There are people out in this world that are excellent salesmen and can talk a customer into anything.  This manager is one of them.....but I will not fall for what is being said and making him the better person in all this.  What ever happened to the customer is always right?  The store's bottom line is 'money' and toss the customer under the bus once they have their money.  Again, according to Overstock's response, "Overstock Outlet requests the customer return the merchandise with the receipt".....I will gladly do this once the agreement is made that my credit card will be credited the full amount of $259.99 
Regards,
[redacted]

We have a few response to the multiple concerns brought up regarding the pre-lit artificial christmas tree with lights purchased from Overstock Outlet. Allow me to begin by illustrating the business model of Overstock Outlet and their relationship with [redacted]. Overstock Wholesale is one of...

many small retailer buyers of [redacted] remnant inventory throughout the country. When [redacted] receive returned items from their customers they are required to label all items as "non-saleable" regardless of their condition. [redacted] subsequently re-sell these items to various buyers across the country, allowing these buyers to re-sell the items at a significantly lower price. For example the 9 foot christmas tree this customer purchased was retail price at $599.99 at a [redacted] and then sold to Overstock to be resold at $259.99. The consumer The consumer benefits by having the opportunity to purchase [redacted] items that are sometimes not brand new but sold at a much lower price. Some items like electronics for example, are refurbished or repaired before being sold. Broken or hazardous items are never resold and the buyer is out that investment. There is no incentive for the buyer to resell broken items to consumers as unhappy customers would be returning items very quickly and our business would not profit. Because of the business model buyers have with [redacted]s, it is impossible for the buyers of [redacted] remnant inventory to promise warranties that match [redacted]. It's not only against the terms buyers have with [redacted] but economically impossible given the business model of re-sold inventory. The customer's claim that Overstock Outlet promised her this is very hard to believe as the business would risk far greater downside from promoting false information than not. This customer purchased this tree off the floor sample at Overstock Outlet, it was the last tree remaining as it was a very popular item during the holiday season. The customer was very well informed of the return policy of Overstock Outlet, which is that items may be exchanged for store credit only within 7 days of the purchase with the receipt. We also have our return policy VERY clearly stated on signage at our cash register as we like to have our customers fully aware of their purchase requirements

-China Bowl case: We stand our ground in the integrity of this case. We would not have sold a bowl with a crack in it. We have retained bowl cracked and its very difficult to believe anyone would purchase a bowl in this condition. We are not disagreeing simply to disagree, we cannot accept this type of accusation which would compromise the integrity of our business. The cost of this bowl was $2.99, a negligible cost, so it is not about the money either. We would not sell a bowl cracked to a customer and just "hope" they don't notice, that's not only unbelievable but against our core business practices.-Clock case: Our policies clearly state that products can be exchanged within a week of purchase with receipt. Without the receipt we have no idea how old or how long the customer has had the product in their possession. If the receipt is provided, we are happy to exchange the product for something else.Thank you,Overstock Outlet, Inc

2. Response Regarding: Revdex.com issued complaint [redacted]The customer continues to claim labeling on the merchandise states "non-saleable" which has been explained as standard procedure for [redacted] employees to label a returned items regardless of condition. This is irrelevant to the buyers that [redacted]s re-sell returned inventory to. Furthermore, the customer still has not returned the merchandise to Overstock Outlet to:1) Prove the merchandise, indeed, does not function properly 2) Prove the labels indicate what customer is claiming they indicate 3) Provide an opportunity for store manager to understand the malfunction and properly destroythe item if necessary, particularly if it is a fire hazard as the customer is claiming 4) Provide a valid receipt for merchandise purchaseThe bigger question here is why has the customer not returned the merchandise to the store and instead reaching out to the Revdex.com for remediation? Where is the proof of purchase and where is the proof of malfunction? It is typical for customers to return merchandise with receipt to any retailer forremediation.As stated repeatedly before, store policy allows for returned merchandise with a receipt within 7 days to receive store credit. Neither the customer, the merchandise, nor the receipt has returned to the store. Overstock Outlet requests the Customer return the merchandise with the receipt,Sincerely,Overstock Outlet Manager

Review: I found this company from a [redacted] ad for a barbeque-smoker. It was one I was looking at from the manufacture. I order it from "overstockclearanceoutlet" and paid for it using a Green Dot card for $850. That was two weeks ago and now I can't get on their web site. [redacted] says it can't be found. I did access a report on WWBT NBC Channel 12 out of Richmond, VA, warning about this company. Sorry I didn't see the report before I ordered. I feel this a complete scam and am wondering if there is any recourse for me?Desired Settlement: Possibly get my money back and have this site shut down.