I purchased a mink parka from Overstock furs.com from its website....When it arrived it did not have the fur trim around the hoodie as advertised and needed alteration...On 4/8/2014 I returned the merchandise with instructions as to the alterations and to please add the fur trim...According to the tracking summary, it was delivered on 4/10/2014...To date I have heard nothing from this company...I have sent several emails regarding the status of my order, but have never received a reply (which is promised in the customer contact section of their website in 1-3 business days) - either electronically or telephonically...
There are numerous positive customer comments on this website and they may be legitimate, but my assessment of this company is a minus-negative one...I would recommend potential buyers not to be lured by the excellent prices offered by Overstock furs.com and to do business with a well-known fur company whose business practices the consumer can feel confident about...
I purchased a mink parka from Overstock furs.com from its website....When it arrived it did not have the fur trim around the hoodie as advertised and needed alteration...On 4/8/2014 I returned the merchandise with instructions as to the alterations and to please add the fur trim...According to the tracking summary, it was delivered on 4/10/2014...To date I have heard nothing from this company...I have sent several emails regarding the status of my order, but have never received a reply (which is promised in the customer contact section of their website in 1-3 business days) - either electronically or telephonically...
There are numerous positive customer comments on this website and they may be legitimate, but my assessment of this company is a minus-negative one...I would recommend potential buyers not to be lured by the excellent prices offered by Overstock furs.com and to do business with a well-known fur company whose business practices the consumer can feel confident about...