OverstockDigital

HELLO! SO MY COMPLAIN SHOWS AS RESOLVED BUT OVERSTOCK DIGITAL.COM STILL HAS NOT REFUND MY MONEY BACK WOULD YOU PLEASE HELP ME OUT THANKS!!! [redacted] < [redacted] > Sep to [redacted] You may contact the Federal Trade Commission Agency Information: Federal Trade Commission (FTC)-Federal (#***) Federal Trade Commission (FTC)-Federal Pennsylvania Avenue, N.W Washington DC Phone Number: ###-###-#### x Website: http://www.ftc.gov Toll-Free: ###-###-#### Mission: To prevent business practices that are anti competitive or deceptive or unfair to consumers; to enhance informed consumer choice and public understanding of the competitive process; and to accomplish this without unduly burdening legitimate business activity

We only offer a day return policy

there is no mistake or price difference because the customer got the retail kit

I WILL LIKE TO FIND OUT HOW LONG WILL THIS REFUND TAKEFOR ME TO HAVE IT ON THE ACCOUNTTHANKS[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To Whom It may concern,The following customer had an issue with her camera in we exchanged it for a brand new one in 5/9/and we even paid the overnight shipping to ensure her satisfaction.The customer is now claiming they want to exchange a product over year later, unfortunately this falls outside of our return exchange period which is days from the date of purchase

Package was delivered as per customers phone order.Customer was offered a return and did not wish to continue with the terms and demanded we refund money before we get back our merchandisePlease note the customer is well passed the return period.No further Action is due

size="1">[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The order I submitted online and confirmed on the phone was ***
DKit #package, including *** ***, *** 24-70mm and *** 80-400mmBut the package delivered was ***
D600, *** 24-85mm and 70-300mmThe business OverstockDigital delivered wrong products and refused to admit their mistakesI am really angry that the business intentionally committed a fraud and they took that for grantedAs their customer service never responded positively to my request or even let me explain the situation, I was not offered an option to return at all.
To return an item, I need an RMA number from the customer service but they didn't give me one. The return period is within days of purchase date, but it took one week on delivery. Plus there're 10% minimum restocking fee and any shipping fees both way.
I've spent so much effort on trying to communicate with the business and it's totally a waste of timeNow I will compromiseInstead of return, I can keep the wrong products but I ask the business to compensate the price difference of $1,in CASHThe price of *** D+ 24-85mm + 70-300mm is $1,but I effectively paid $3,for the *** *** packageTherefore, I request the business to return me $1,in cash
Regards,
*** ***

customers exchange has been completedno further action is due

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved]
Complaint: ***
I am rejecting this response because:Overstockdigital.com is advertising to sell the new camera *** *** for $The highst price of this camera in the whole world is $1,I paid $I need a refund of the difference of $to close this case and I will ignore the advertised low price of this cameraThe business is advertising that they are Revdex.com certified in contrary to the fact
Regards,
*** ***

We already have exchanged the lens for the customer

HELLO!
SO MY COMPLAIN SHOWS AS RESOLVED
BUT OVERSTOCK DIGITAL.COM STILL HAS NOT
REFUND MY MONEY BACK.
WOULD YOU PLEASE HELP ME OUT
THANKS!!!
[redacted] <[redacted]>
Sep 17
to [redacted] 
You may contact the Federal Trade Commission.
Agency Information: Federal Trade Commission (FTC)-Federal (#[redacted])
Federal Trade Commission (FTC)-Federal
600 Pennsylvania Avenue, N.W.
Washington DC 20580
Phone Number: ###-###-#### x
Website: http://www.ftc.gov
Toll-Free: ###-###-####
Mission: To prevent business practices that are anti competitive or deceptive or unfair to consumers; to enhance informed consumer choice and public understanding of the competitive process; and to accomplish this without unduly burdening legitimate business activity.

customer placed an order than exchanged the product and recieved the exchangeno further action is due

there is no mistake or price difference because the customer got the retail kit.

We only offer a 14 day return policy

we have went over the fees with the customer it was what was agreed upon with the customer no further action is due

I WILL LIKE TO FIND OUT HOW LONG WILL THIS REFUND TAKEFOR ME TO HAVE IT ON THE ACCOUNT.
THANKS[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
There's sales tax of $326.29 at NY rate 8.75% clearly shown in the Payment Summary. The original [redacted] Kit #18 was priced at $3,729, but the D600 Kit I received was ONLY $2,097.
The business neither admitted the fact of sending wrong items with lower value, nor showed any willingness to correct their mistakes.
Regards,
[redacted]

we have finalized refund with the customer

To Whom It may concern,The following customer had an issue with her camera in 2013 we exchanged it for a brand new one in 5/9/2013 and we even paid the overnight shipping to ensure her satisfaction.The customer is now claiming they want to exchange a product over 1 year later,...

unfortunately this falls outside of our return exchange period which is 14 days from the date of purchase.