Owen Electric Cooperative Inc.

August 31, 2015[redacted]Revdex.com 1 East 4"St., Suite 600 Cincinnati, Ohio 45202Re: [redacted]Account Number [redacted]Dear MS. [redacted]:In response to your case ID # [redacted] regarding a billing adjustment to refund charges incurred for disconnect and reconnect fees on August 26,...

2015, I have attached a copy of the bill statement, delinquent notice, account notes and a copy of the work order to disconnect/reconnect service surrounding this instance. I have detailed a time line below:• 7/17/15 Account billed for service from 6/15 thru 7/15/15 for $162.88 due on 8/6/15• 8/11/15 Delinquent notice mailed/forfeited prompt pay discount of $7.68 added to balance• 8/11/15 A courtesy call made to phone number on record asking member to contact office• 8/26/15 Service disconnected for non-payment at approximately 1:22pm• 8/26/15 Service reconnected at approximately 4:51pm with over time charges in placeAs you will notice we confirmed the mailing address during our conversation with Mr. [redacted] to ensure that both the bill statement and delinquent notice were mailed to the correct address. Additionally, delinquent notices were mailed for the bills due 7/2/15, 4/5/15, 2/5/15, 12/6/14, and 10/5/14. Both the 12/6/14 and 10/15/14 periods also included tickets to disconnect for non-pay similar to the recent instance; however, Mr. [redacted] paid the amounts due before the service was physically interrupted. In each case, the delinquent notices carefully detailed the charges involved should a member's service be disconnected and reconnected.At this time, I do not feel a refund is appropriate. As a public utility, Owen Electric Cooperative is governed by the Kentucky Public Service Commission (PSC). Mr. [redacted] can talk with the PSC at [redacted] to request an investigation.Sincerely, [redacted]Manager, Member Service/Billing[redacted] [redacted] • [redacted] - [redacted] [redacted] [redacted] [redacted]