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Owen Motor Sports Inc.

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Reviews Owen Motor Sports Inc.

Owen Motor Sports Inc. Reviews (3)

Complaint: ***
I am rejecting this response because:There are so many lies with their statement I don't even know where to beginYes I did buy the Rzr in as is condition, Im not denying thatAlthough I did buy a very expensive extended warranty with itMy sales guy *** told me numerous times that everything is covered under the extended warrantyEverything except for tires and brakesHe told me that I would be crazy not to take it, because these machines take a lot of abuse and they are very expensive to fix*** said good break down and the warranty would pay for itself, so I agreed to itOnce again I want to stress that when I was purchasing the machine they had told me that they do a very thorough inspection and go through the entire machine top to bottomThey claimed that they changed all the fluids before I purchased the machineI didn't even get to ride it for an hour before it brokeHonestly I wasn't happy, but I also wasn't very concerned because I bought the extended warranty(which again at the time of purchase was promised by *** that everything was covered) When I first brought the machine to my local repair shop and found out what the damages were is when I was told by them (*** *** Power sports) the bad newsThey showed me all of the damage and told me that warranty companies don't cover clutchesThat's when I immediately called *** on speaker phone with the technician from *** *** Power sports standing right next to meBoth the technician and I explained to *** what had happened*** told us not to worry just to bring the machine to him and he would take care of itI am including a written proposal from *** *** Power sports explaining what was wrong with the machine and what had occurredThe technician from *** *** Power sports even wrote on his invoice that he had spoken to *** with me*** told me to bring it to him and he would take care of itIn Owen motor sports response it states that the regulator and stator were replaced that is correct, but what they failed to mention is that it was replaced because it was a recall on the machineWhich if they honestly did do an inspection on the machine before they sold it to me they would have found that and replaced it before selling it to meAlso, they stated that I didn't want my tire repaired but yet they charged me for itTheir response also states that I authorized the charges, that is completely false, I would love to see in writing where I agreed to thatI didn't find out that there was a charge until I came to pick up the machineThey called me and told me it was ready for pick up, I said great thank you and a couple days later drove to go pick it upWhen I came to pick it up, is when they hit me with the billThey held my machine hostage and would not let me take it until I paidI argued multiple times with different managers, but they wouldn't budgeI had no choice but to pay it, otherwise I wouldn't be able to get my machine backAlso when I had it at *** *** Power sports the technician showed me that the oil was completely blackHe said it doesn't look like it was ever changed let alone a week ago like Owen Motorsports claimsThe technician also said that the breather tube wasn't even bolted on to the clutch housing, that's what allowed all the debris to get into my clutch and ruin itAgain he stated, if Owen did an inspection on the machine like they claimed that would have been caught by their technician and fixedThat would have prevented this entire problemI can't even begin to tell you the lies that these guys were telling me, pushing me along for months, while my new machine that I just purchased was sitting in their service departmentIf what they said was true and I agreed to pay for the clutch please explain to me why I would have loaded it on a trailer and drove it hours one way from where I live all the way to Owen Motorsports in Charleston IlDoes that make any sense??? Bringing it to them required me to do two hour tripsA total of plus hours of my time wasted, hundreds of dollars in gas, two days off workWhy would I do that?? If I was agreeing to pay or knew that there was going to be a charge for the repair I would have just, had *** *** Power sports do itThe machine was already there, I already paid them to inspect the problemWhat they are telling you is a lie and doesn't make senseAgain I am including the invoice from *** *** Power sports please read that, You will see that It coincides with my storyI can't even begin to tell you what a nightmare this has all been, and all the money it cost meI thought I was going to a good reputable dealership boy was I wrongThey do have an A+ rating but I don't see any reviewsI want to make sure this doesn't happen to anyone else, please help me get back at least some of the money I lost, and make my claim public so everyone can see how they run a business
Sincerely,
*** ***

The customer, *** ***, purchased a used Polaris RZR in "As Is" condition, as noted on the WE OWE form,and also purchased an extended warranty on August 27/He brought the RZR in on October 18, for repairsAll parts (Regulator/Rectifier and Stator) and labor were covered under the
extended warrantyThe primary clutch, belt ,fluids and labor that Mr*** wanted addressed are considered maintenance and wear items which are not covered under the extended warrantyMr*** knew that those particular items would not be covered under the extended warranty but still requested and authorized those repairsCertain parts required for the repairs (Regulator/Rectifier and Stator were on back order from the manufacturer which would increase the repair timelineMr*** was notified immediately of the back order statusThe customer was also asked if he would like the turn signals and tire repaired upon which he declinedThe turn signals were after market items added by the previous owner and were part of the "As Is" conditionMr*** was made aware of the leaky tire and again did not want the tire repairedThere were no complaints from Mr*** upon this notification of the repairs or the timeline for the repairsWhen the parts were received, the unit was repaired in a timely mannerA clutch and belt replacement and full service were also performed on the RZR including changing all fluids at the customer's requestThe customer was then notified and was informed that all warranty work and all non-warranty work that he had authorized was completeThe customer was also then informed that his total of non-warranty items that he had authorized was approximately $due at the time of pick up; however, as a good will gesture on behalf of Owen Motor Sports, we would cover all but $of the non -warranty services that Mr*** had requestedAs a good will effort on behalf of Owen Motor Sports, we did absorb over $of the cost of the non-warranty services requested by Mr*** which included the clutch and belt replacement and changing of the fluids, even though the unit was sold "As Is"Again, we did not have to cover the $400, but we did so as a good will effort and to assist Mr***Mr*** was charged only for the repairs which he had authorizedWhen the customer came to pick up the unit, he was very frustrated and argued the bill, even though he had previously authorized the services and agreed to the chargesWe have been in business since and pride ourselves of having an A+ rating with the Revdex.comPlease let us know if we can be of further assistance as we do not want to jeopardize our A+ rating with the Revdex.com

We at Owen Motor Sports have been in touch with Mr*** *** via phone We are currently working towards a resolution to this matter We have both agreed on a path forward in regards to resolving the brake issue on his unit Owen Motor Sports has offered to supply the
brake pad's, cable, or adjuster possibly needed to repair the machine Mr*** being an accomplished engineer has stated he is more than capable of affecting said repairs if we provide the parts At this time we are waiting to hear back from Mr*** in regards to what parts he may need I will update this further once we have spoken about the exact parts needed and we have them on the way to him I have attached a screen shot of the actual google review and reply from Owen Motor Sports with updates by both parties after the initial review on the 15th of February We look forward to resolving this matter to the customers satisfaction in a timely and professional manner

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Address: 11660 Old State Rd, Charleston, Illinois, United States, 61920-7691

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