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Owens Contracting Corp

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Owens Contracting Corp Reviews (2)

The dry cleaning branch that the customer is referring to did close rather suddenly as we were on a month to month lease and the landlord needed us to move out to make way for a new tenant We had about days to move and our clerks did attempt to call everyone with items to be picked up to tell them that we were moving these items to our location on [redacted] but we do not always have a phone number for every customer We did put up a sign in the window but the construction crew that began work almost immediately upon our departure, removed the sign We called the customer on Friday, August 18th, the day that we received this complaint, and left a message to apologize, to explain what had happened and to give the customer the address of the location that has his shirts I checked today and the shirts had not yet been picked up so I reached out to the customer via email That email was copied to [redacted] We truly regret the inconvenience caused by this situation & we have reached out to the customer via phone and email to let him know what happened Please let us know if we can do anything further

I emailed the customer directly after gathering all of the information that I could on this issue and forwarded this email and past e-mail correspondence with the customer to [redacted] Manufacturers are required by law to attach care labels with specific cleaning instructions to all garments and soft goods We followed the care label instructions in cleaning this comforter but, unfortunately, it did not hold up to the recommended cleaning process This is now the responsibility of the manufacturer The store that sold the comforter to our customer has several locations in town and a very good return policy so I advised the customer to return the comforter to the store for a refund or replacement Even without the original receipt, they will accept returns and even try to locate the original transaction in their system if needed We truly regret that this happened but we could not foresee that the item would not withstand the recommend cleaning process

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