Owens Contracting Corp.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and accept the response
Thanks,
*** ***

We would be happy to look at the spot that the customer is talking about but we examined the shirt thoroughly under our bright inspection lights and did not see a stain If the customer will show our clerk exactly what she is taking about, we will be happy to look at it again and try to remove whatever the customer is referencing as we truly want her to be satisfied

Revdex.com:They had weeks to clean my shirt & did not get it rightI will not be returning to their business for anything"Management" is rude & not customer-friendlyLesson learned
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We did have to process the spotting of this shirt more than once as it was a white shirt and we do not like to be overly aggressive in treating stains because we must be careful not to damage the fabric.  We were able to remove the stains and we have returned the cleaned shirt to the...

branch.  Our manager is going to refund the customer for the cost of cleaning the shirt as we regret the inconvenience and extra processing time that the customer experienced.  We also regret the communication issues and hope that this resolves the situation to our customer's satisfaction.

Revdex.com:I picked up my shirt & was refunded, however there is still a spot on my shirt that was not there when I dropped it off.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details  of the offer I reviewed appear below.
Regards,
[redacted]

I emailed the customer directly after gathering all of the information that I could on this issue and forwarded this email and past e-mail correspondence with the customer to [redacted].  Manufacturers are required by law to attach care labels with specific cleaning instructions to all...

garments and soft goods.  We followed the care label instructions in cleaning this comforter but, unfortunately, it did not hold up to the recommended cleaning process.  This is now the responsibility of the manufacturer.  The store that sold the comforter to our customer has several locations in town and a very good return policy so I advised the customer to return the comforter to the store for a refund or replacement.  Even without the original receipt, they will accept returns and even try to locate the original transaction in their system if needed.  We truly regret that this happened but we could not foresee that the item would not withstand the recommend cleaning process.

The dry cleaning branch that the customer is referring to did close rather suddenly as we were on a month to month lease and the landlord needed us to move out to make way for a new tenant.  We had about 10 days to move and our clerks did attempt to call everyone with items to be picked up to...

tell them that we were moving these items to our location on [redacted] but we do not always have a phone number for every customer.  We did put up a sign in the window but the construction crew that began work almost immediately upon our departure, removed the sign.  We called the customer on Friday, August 18th, the day that we received this complaint, and left a message to apologize, to explain what had happened and to give the customer the address of the location that has his shirts.  I checked today and the shirts had not yet been picked up so I reached out to the customer via email.  That email was copied to [redacted]We truly regret the inconvenience caused by this situation & we have reached out to the customer via phone and email to let him know what happened.  Please let us know if we can do anything further.