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Owenton Chrysler Product, Inc.

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Reviews Owenton Chrysler Product, Inc.

Owenton Chrysler Product, Inc. Reviews (4)

Complaint: [redacted]
I am rejecting this response because:
On July 10th, I heard two men talking in my backyard....

 I went out to find two employees from K& J fixing a slat.  I was not aware that they were coming to address my complaint.  No one had contacted me in the office to see if I would be available to discuss my concerns with the employees sent to my residence.   I asked if they were going to be adjusting the fence.  They said Kevin sent them to my house to fix the slat.  I walked the length of the fence and they just moved the slats around to cover spaces.  When I showed one employee the back fence (4th post when looking in from the left or 6th post when looking in from the right) they told me they didn't have their work truck to fix it.  I asked them to have the office give me a call so that it could be fixed.  I never heard back from the office.  I do not agree that the work was completed, as there still is a notable gap in the slat next to this post.  I attached three different pictures of the same area for review.  I would also like to know when the warranty was mailed to my house, as I still have not received my warranty for the fence.
Regards,
[redacted]

Customer bullied our installer into picking up material to put gate facing front road and move the side to the width of the gate. Once I found out that she intended on being in violation of township code I shut it down and had my installer bring material back to shop. I told [redacted] that she...

needs to schedule an appointment with the office to have us delivery the material (I am assuming that she's going to have another fence company put it in violation of the town code. It's hard to understand her on the phone. The same installer has already made one trip to drop it off and even though she promised to be there she wasn't. If [redacted] emails us at [redacted] what day Monday through Friday that she will be home to sign for the material, we will drop it off and give her the $50 check for the difference. Ball has always been in her court and we made it clear to her we will not violate township code even if she sends a bogus report to Revdex.com .

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:  Thanks for helping. I will accept delivery of the fence, and the $50 refund. This is all I have been asking for. Please do not publish my name.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The response that I received from the business does not make sense.  The damage that the lawn service did to one of the slats has nothing to do with the complaint that I filed with this company.  I referred the lawn service to K & J Fencing so that they could purchase the correct one to replace one that they damaged.  At no time have I discussed with the lawn service this complaint or the workmanship provided by K & J Fencing. Unfortunately, (as stated in my initial complaint) I was never mailed my warranty for my fence so I could not direct the lawn service to the manufacturer myself.This statement that was submitted was also incorrect in stating that I am having the lawn service look at the gap that is in the back of the fence.  The lawn service had nothingto do with the installation of the fence itself.  The gap (which I submitted pictures for in my previous rebuttal) has not been examined by the company nor has anyone comewith proper tools to do so.  The slat that the lawn service is referring to is located on the side of the fence-not the back of the fence where the gap is.Please refer to the original complaint about not receiving my fence warranty and having the gap examined for repair.  In order for me to close this case I am asking that I receive the warranty by mail that I am entitled to and that someone from K & J examines the gap along the back of the fence and brings tools to determine how to adjust it.  Again, this gap has nothing to do with the slat that the lawn service is replacing.
Regards,
[redacted]

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