OWMM Tech Support of USA, Inc.

Review: Misrepresented their company OWMM (Oxygen for Windows and Mac Machines) as an outsourcing agency for Apple.

I called what I thought was Apple Tech Support 1.855.669.6966. A foreigner named [redacted] was on the line. I told her I was having trouble with my computer not recognizing my printer. She accessed my computer. She told me I needed a secure firewall and that I needed to upgrade my firewall and that I had a foreign address on my computer: [redacted] close-wait. She accessed my computer serial number and looked to see if my firewall was on which it was. She then proceeded to tell me that she could get rid of the foreign address, upgrade/secure my firewall, and get my printer working all for $349.99. She left the Apple site and took me to OWMM (oxygen for Windows and Mac machines), secureezic.com. It redireted me to a credit card page and I typed in all my data. [redacted] put someone by the name of [redacted], also a foreigner, on the line. He wanted me to verify that I approved the charge. I told him I didn't feel good about it and that I was not going to do it. [redacted] got back on the line and asked "what happened." I said I didn't feel good about it and we were disconnected shortly thereafter. I called my credit card company and so far my card has not been charged but I will continue to check. I then called an Apple Store in Southlake, Texas that I am familiar with and [redacted] in Tech Support told me that they do not outsource their tech support. And also that my firewall is secure and upgraded each time I upgrade my software. I feel that they were using scare tactics (foreign address on computer) and fraud in trying to charge me $349.99 for something that is not necessary on my imac. I feel that this company is fraudulent and is making money off of unsuspecting customers.

Date of Problem 5.31.2013

Sales Rep: [redacted] and [redacted]

Credit card info given but no $$$ have changed hands as of today. I will continue to check my credit card.Desired Settlement: I feel this is a fraudulent company and this company should be investigated.

Business

Response:

Business' Initial Response

I apologize that you got the impression that we were working for Apple, but my employee seemed to not be misleading in who we are, and being that we were already aware of your issue, the sales agent simply was making some observations before transferring you to our technician. Please note that the $349.99 was for one year of support, and not for a printer issue alone.

We are sorry for the misunderstanding, and for the accents that some of our staff seemed to have. I hope you can see that we meant no harm and unfortunately we did not have the opportunity to get you to tech support, and that it never got out of sales.

Sorry for the misunderstanding.

I was tricked like the rest of the reviews. On a website, miss clicked an add that launched a window. The window told me I had a virus and needed to call a number right away. I call and spoke with a man that told me my computer was under a very serious attack and how good it was I called when I did. He assured me that he worked with Apple tech support and the only way to get the number was to be in grave danger. He told me I needed to pay $199.99 for him to remote into my computer and fix the issues. I did this and it took about 4 hours for them to complete. The following day I called Apple tech support and they let me know that this was malware and I had been lied to. My computer had no viruses and no threat. The actual solution is a few quick key strokes. I gave up my personal information, my computer files, my credit card number, and $200 for absolutely nothing. I have been in touch with "David P[redacted]" from their refund department who apparently cannot refund my money without me going onto my bank website and allowing him to remote into my computer again. This is an outrage and I need this resolved. I have never felt so violated or lied to in my life. OWMM is a terrible company with horrendous business practices.

Review: While using the internet on my Macbook, I received a spam popup alerting me to the possibility of malware on my computer, from website http://www.malwaresupportline.co/ib4-mm3-tfact/index.html. Having seen these types of messages before, I clicked "OK" or "Cancel" to close it. I cannot remember which one I hit, but the message did not disappear; instead, an identical one popped up in its place. I closed that window, but then another popped open; I repeated the process many times, and you can see where this is going: my computer was useless until I restarted it, as the spam messages prevented any normal use. One of the messages that kept popping up incessantly and not disappearing was one offering technical support. The number that kept popping up on my computer was ###-###-####, apparently attached to OWMM- Oxygen for Windows and Mac Machines (I say apparently because this number is nowhere to be found on their website: http://owmm.us/#). I called the number and spoke with a [redacted], who was not helpful, and then I spoke with a "supervisor" whose name was either [redacted] or [redacted] (I think he said [redacted] at the beginning of the conversation and [redacted] at the end; perhaps his name is [redacted] or [redacted]). I was not at all happy because the first representative had (alarmingly, to me) asked for remote access to my computer, which was not needed to address my question: why was their tech support number attached to spam malware? Neither person was at all helpful, and finally the "supervisor" hung up on me. I attempted to call back, but my call was not answered, and I believe I was deliberately ignored because the music playing while on hold was suddenly stopped and the line was silent.I want to know why a technical support number (not the main one listed on their webpage) for OWMM was embedded in spam malware that prevented standard use of my computer, or I want to know why that spam popup recommended I call ###-###-####. Surreptitious advertising for OWMM, or I am misinterpretingDesired Settlement: I am not seeking any compensation for this, but I want to be assured companies will not attempt this tactic, if it is indeed true. If this "advertising" is indeed what OWMM has been doing, then ideally every person who received this message/warning would be identified as part of a class action lawsuit. If any of this is true, and it certainly may not be, then the company must pay a substantial enough amount to deter any others from attempting to pad their bottom lines in this way in the future.

Review: on sep 5th I called about a Email problem I was having on my computer. They fixed the problem bu the problem reacured approx 2 weeks later

They charged me 99.99 I whould like to get my money back

I have several times tryed to call them on this matter butt they will not answer my callsDesired Settlement: I just wont my money back bottom line

Review: On Wednesday morning, 17 April 2013, as Mrs. [redacted] was unable to send an email from her

GMail account (reneelandeggermail.com), she logged onto Apple Customer Service Support for assistance and viewed an advertisement by OWMM Tech Support. Dialing the phone number on that advertisement, she was connected with one of your agents/employees who claimed that Mrs. [redacted] computer had been infected with a virus that needed to be "cleansed" immediately so that her computer would not "crash" and, further, that the cost would be $349.99 for your firm's "annual plan". Surprised by the amount quoted to her, Mrs. [redacted] replied that she neither needed nor wanted an "annual plan", but she was told she had no alternative in order to cleanse her computer from a virus. Mrs. [redacted] subsequently acquiesced, provided details of her coordinates and her MASTERCARD credit card, and received your firms Tech Support Authorization Receipt, copy enclosed, which included the phrase ". . .this authorization will not result in a charge unless your issue has been resolved."

As of 18 April 2013 and because Mrs. [redacted] continued to be unable to send an email from

her aforementioned GMail account, we undertook an investigation and learned that:

a) a "Google outage" on 4/17 affected all GMail accounts and had nothing to do with either

her computer or a virus; and

b) your website indicates your firms "Service Plans" are as follows:

$110.00 one'-time tech support

$170.00 quarterly tech support

$250.00 6-month tech support

$350.00 yearly tech support

Mrs. [redacted] dialed the phone numbers indicated on your firms aforementioned advertisement

but was unable to speak.with anyone and was not contacted at the number she left.

Desired Settlement: On 19 April 2013, Mrs. [redacted] contacted MASTERCARD) Customer Service, was told that the amount of $349.99 had not been posted to her account, and she requested MASTERCARD) not to accept that charge on the grounds not only that the aforementioned "Goggle outage" of 4/17 and not a virus as alleged by your agent/employee affected Mrs. [redacted]s GMail account, but also that your firms charge of $349.99 for an "Annual Plan" was outrageous, over- reaching, and completely misleading in light of the extent of "Service Plans" indicated on your website.

Further and subject to whatever action(s) your firm undertook with Mrs [redacted]s GMail account, her complete "Outlook File" containing the record of relevant addresses has disappeared, perhaps inadvertently removed by your firm, and I respectfully request the immediate return thereof to Mrs. [redacted]s GMail account.

Business

Response:

Business' Initial Response

I would be happy to clear up any issues that this customer has with us, but the above complaint only reinforces the following:

- [redacted] was correctly made aware of the cost and length of time of our service plan and made a conscious decision to allow us the opportunity to fix her problem.

- The invoice we sent stating that we do not charge for service until after we resolved the issue was exactly what we did, and as stated above and confirmed by Mastercard

My only question to the real party that is "overreaching and completely misleading" in their efforts to investigate a free consultation that resulted in nothing except our time and effort spent, free of charge, to find out that we could not help Mrs. [redacted] with her email and therefore we did not activate the service plan, as per the invoice says.

* Had this been some kind of effort to mislead [redacted] and "sales practice Issues" were a concern worth filing a case over, why then was there no charge for our service in the end?

Mr.[redacted] has clearly stated that [redacted] did not reach us to express her concerns, so then why would we have never charged her for the "virus" we supposedly insisted was there that "needed to be cleaned out for her system not to crash", especially since we had her payment information and authorization already, and this was supposedly the exact reason we were charging her in the first place?

I am not really sure what Mr.[redacted] is attempting to make a case out of. I can only hope that our policy of not charging a customer when you can not find any issues, is one that his firm believes in themselves.

** And on a last note Mr. [redacted], I would like to understand exactly why if this email issue was related to an "outage that affected all gmail users on 4/17", was [redacted] still not able to use her gmail account on 4/18, like you clearly stated was the case above??

Review: At the recommendation of Apple Computer, I entered into a one-year support contract with this company at a prepaid cost of $299.99. The contract began on July23, 2013. I've learned that this company is now out of business after trying to reach them today by telephone.Apple has said they have no responsibility on the matter of the unused contract amount.I do not know if OWMM has filed bankruptcy, or if they just walked away.Desired Settlement: I would like to be reimbursed for the unused time left in this contract--approximately 7 mos.