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Ownboho.com

13725 Pipeline Ave Ste 1169, Chino, California, United States, 91710

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Reviews Online Retailer Ownboho.com

Ownboho.com Reviews (%countItem)

I ordered a product in July 2019. When it arrived in August 2019 it did not have a receipt or an itemized list with it. It did not fit and so I wanted to return it. It took their customer service department more than a week to finally give me the address, they kept wanting me to keep the items and get a voucher instead. I was able to return it via UPS ground with a tracking number. They received the package on September 3, 2019. Now they want me to send them a copy of the receipt this:
"In order to process your refund, could you please send to us the return tracking number & the clear screenshot of the receipt to verify the status and the address you used to return the package."
They have the package and my address as I paid for it through PayPal and I have repeatedly given it to them. This has been going on since August 17, 2019.

Ownboho.com Response • Oct 14, 2019

Dear Customer,

Own-***

Sorry for the inconvenience that has caused you.

Upon checking with our system, your request for refund was already processed successfully.

Kindly coordinate with your bank regarding to this matter.

Thanks for your cooperation in advance.

Have a nice day!

Best regards, *** Customer Service Team www.***.com

Customer Response • Oct 15, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.Sincerely

Clothing purchased from this web site is not as pictured. The material was sub par at best and the sizing was much smaller than actual sizing. Getting a refund for items purchased has been a night mare. You can only contact costumer service by email and they require many types of photos of products in a certain format. After doing all that they ask for more photos. Obviously would like you to give up on the refund process. This online site is a scam.

Customer Response • Sep 06, 2019

I received an email for clarification on business address. I have included everything I have as who ownboho is. There products do not come with a packing slip, a paid invoice or a return policy and return label or even an address. They do not supply a phone number or any way to get in touch with them except for a service email. Then they make returns so difficult that I believe they are hoping you will give up. I have been informed not to return anything to the return anything to the address on the shipping label.

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Address: 13725 Pipeline Ave Ste 1169, Chino, California, United States, 91710

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