Ox Car Care

So many lies the moment u break down u will experience how ox car care is broken down and it's broken all right. U will not receive a rental car until days after breakdown car must be "looked at" first so have your own money ready for the early days of rental. Have your money ready for the tow too which u will pay for and be reimbursed for from ox they call this "free" towing and 'free" rental after u use your own money. No money? No tow.no early rental. you'll be walking until ox care rep comes out to investigate. Blow your engine no problem ox car care will expect you to have opened up as proof which will set u back 2000 and after spending that on your claim ox can still deny the claim. They will say u had your oil changes done at quick lube places and not a certified dealer and deny the claim get the picture now at ox car cares trickery! One last point ox car care is so quick to point out what's covered they will give u a long long list items try asking them what isn't covered and you'll hear silence because that's the most important list. Send me a list of parts that aren't covered ox car care I dare ya.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with the response from the business because it is falseI have bank statements to prove that Ox Care Care deducted $from my account and never refunded me my moneyThis company stated in their response, "he wished to cancel" and "we followed up with a courtesy call to the customer letting him know the cancellation letter had been received" which is also falseI am not a maleI am a female so I'm not sure who they are referring to but this company is being very dishonestTheir message even contained multiple sentence fragments and misspelled words which is extremely unprofessional for this type of matterIt really showed that they didn't even care to fix the errorsThe Ox Car Care never gave me a courtesy callI called them to verify that they received my cancellation documents and they said that they didThis company did not refund me my money and to send a response stating that they did really shows that the intent of this company is not to help hard working American but to rob them of their hard-earned money insteadThis is very disgraceful and this company should be ashamed Regards, [redacted]

I do apologize for the inconvenienceHowever records show customer called in to cancel and wad provided cancelation instructions to follow as outlined in the policy bookletWe received a cancelation letter on 11/30/with customer stating he wished to cxlWe followed up with a curtsey call to the customer letting him know cancelation letter had been received and that the customer will be placed on refunds listAll refunds are processed in the order in which received as well as in a timely matterCustomer has since been refunded the down payment in the amount of $which was processed back to the card we have on file

***, this policy was cancelled, the customer was notified that they would receive their refund within 7-business days. The refund was processed on 5/24/17. Thank you

Attached you will find Mr***s *** policy information. Customer has been refunded the complete amount please mark claim as resolvedPlease let me know if changes are able to be madeThank You

** ***, in response to your complaint regarding *** this is an old company and we do not have a relationship with them.***

Revdex.com:
I have finally got my refund back from the business in reference to complaint ID ***Thought it took almost months to get my refund but I finally did
Regards,
*** ***

I have contacted customer and we agreed to her terms of a complete full refund of an amount of $It will be refunded in two separate transactionsFirst was issued for an amount of $and 2nd was issued for amount of $

Customer Originally purchased the policy 5/24/2017 under a 30 day and a thousand mile review period. Meaning customer has 30 days to review policy and also has to drive a thousand miles to be sure there aren't any pre existing issues before policy takes full affect. On 6/27/2017 customer had called...

in an stated it was his first time taking car out since summer had started and the weather was nice and not even before he got down the street he noticed his air conditioning wasn't working. Customer then states he took his vehicle down to the shop to try and file a claim and claim was denied due to pre existing issues. Claim had been denied due to the fact Mr. [redacted] hadn't made it to the thousand mile review. After having back and forth conversations with Mr. [redacted] we come to the agreement to refund him the down payment of his policy.  As of 10/06/2017 customer was refunded his complete down payment in thee amount of $2826.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action...

would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The salesperson I spoke to after receiving the robo-call was very clear about the businesses involved. While the business may be using an old name during their illegal robo call sales tactics; it does not relieve them of their liability for breaking the law. Failure to meet my requests will result in further action with the FTC. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with the response from the business because it is false. I have bank statements to prove that Ox Care Care deducted $395.00 from my account and never refunded me my money. This company stated in their response, "he wished to cancel" and "we followed up with a courtesy call to the customer letting him know the cancellation letter had been received" which is also false. I am not a male. I am a female so I'm not sure who they are referring to but this company is being very dishonest. Their message even contained multiple sentence fragments and misspelled words which is extremely unprofessional for this type of matter. It really showed that they didn't even care to fix the errors. The Ox Car Care never gave me a courtesy call. I called them to verify that they received my cancellation documents and they said that they did. This company did not refund me my money and to send a response stating that they did really shows that the intent of this company is not to help hard working American but to rob them of their hard-earned money instead. This is very disgraceful and this company should be ashamed.  
Regards,
[redacted]

I do apologize for the inconvenience. However records show customer called in to cancel and wad provided cancelation instructions to follow as outlined in the policy booklet. We received a cancelation letter on 11/30/2017 with customer stating he wished to cxl. We followed up with a curtsey call to...

the customer letting him know cancelation letter had been received and that the  customer will be placed on refunds list. All refunds are processed in the order in which received as well as in a timely matter. Customer has since been refunded the down payment in the amount of $395.00 which was processed back to the card we have on file.

Here is proof of customers refund transaction.

Unfortunately we here at Ox Car Care have no telemarketing abilities, we are an inbound customer service and sales center. We partner with nearly 50 different marketing companies nationwide that provide  inbound leads. We do a 10 day review of each company we onboard to provide us with leads in order to abide by all laws and regulations. We understand the consumer may be upset, unfortunately we do not even have a log of us ever speaking to him let alone making a call to him.
We also recently had a manager we let go who started his own business and has been attempting to impersonate us. Thank you.

Again, OX Car Care's decision to outsource telemarketing does not indemnify them of wrong doing when their subcontractors use illegal robo calls.
It is just as illegal to pay someone to perform an illegal act as it is to perform the illegal act yourself. I have filed a complaint with the FTC since Oc Car Care refuses to accept responsibility for their actions.