Oxendale Hyundai

I do not accept Oxendale Hyundai's response to hold my vehicle paperwork "hostage" until I sign a legal document that they refuse to allow me to preview prior to signing I have repeatedly asked for a copy of this document so that I and/or an advisor can review itThe work on my vehicle was authorized by the general manager as part of an agreement to fix the original shoddy and unauthorized repair as the work done previously was guaranteed and was not initially evaluated/diagnosed correctlyI want a copy of the legal document they want me to sign so I can preview it BEFORE signing and I also want the itemized list of repairs

To whom it May Concern,I apologize for Ms [redacted] 's negative car buying experience at Oxendale Hyundai and the subsequent situations thereafter Sounds to me like unprofessional behavior was exhibited by both parties during disagreements pertaining to repairs on the vehicleIn an effort to cut through the "he said, she said" I would like to address the facts.First and foremost the vehicle was sold and delivered in good working condition and appears to be driven over a 1,miles before it had any problemsI think Ms [redacted] will find that in fact the vehicle is not a "lemon" All maintenance and repairs are the sole responsibility of the owner of the vehicle If the dealership had agreed to repair anything after the sale we would have put it in writing on the After Sale Work Order that was included in our first response showing, Nothing was Owed If an owner of a vehicle does not want to have the responsibility of maintenance and repairs on their vehicle, they typically purchase a vehicle under factory warranty or purchase a service contract, which Ms [redacted] declined at the time of purchase In this particular situation the Patriot is roughly years old with over 100,miles and will absolutely require future maintenance and repairs as all vehicles at this age and mileage would, that should be expected The dealership has no responsibility to cover future repairs, yet due to the short time after purchase that a repair was needed we are trying to help even though we have no obligation to do so.The total amount of expenditures associated with the repair are as follows: [redacted] Repair Order # = $ [redacted] Motors diagnosis = $200+Tow Bill = $110Oxendale driver fees = $Total Cost: $1,360.92In addition Ms [redacted] received a free loaner car from Oxendale Hyundai on two different occasions for a total of daysOxendale Hyundai is trying to help Ms [redacted] by only charging her $instead of the entire $1,and by providing her free loaner cars to use while the repair was being completed.If I were to honor Ms [redacted] 's request to take the repairs out of the commission of the sales person her new total to pay would be: $ I am obviously willing to execute her request, however the offer that has already been extended to her is more beneficial Maybe an agreement for the repairs can be reached at a lower amount of $750, but as of now I understand that Ms [redacted] is not willing to pay anythingOxendale Hyundai would like nothing more than to reach an agreement for payment of the repairs and return the vehicle to Ms [redacted] .Sincerely,Michael Oxendale

good day Maria, the work that was performed on the customers vehicle was authorized by the customerI am attaching the form that needs to be signs before I can get the customer any documentthe customer did not pay for the last service which the dealership should get paid onat Oxendale Hyundai we do everything to take care of the customer in this case we have done everything for the customer like giving her loaner vehicle for a week while the customer was deciding about the work that needed to be donewe even offer her to help her get into a new vehicle and giving her the most money for the tradewe at Oxendale Hyundai take pride in taking care of the customer"we are dealer for the people" please see the attached form for the customer to sign Ali H [redacted]

Concerning Ms [redacted] Vehicle was sold and delivered in running condition at the time of saleCustomer took a road trip to New Mexico & upon returning back customer said the vehicle was overheatingWe wanted it taken to a repair to have a diagnosis doneCustomer stated that the vehicle was towed to a shop and that the vehicle needed a transmissionI became involved to find out condition of the vehicleUpon speaking with the shop, some findings were concerning, the vehicle was driven to the repair facilityAlso, that Manager of the facility who was actually the Uncle of Ms [redacted] and her FianceAt this point I asked the vehicle be taken to a facility that works on Jeeps, so I contacted [redacted] Jeep In Albuquerque mins away to have an ASE Certified establishment diagnose the issue to which we paid the Towing and Diagnostic onWe sent a driver to pick up Ms [redacted] & family in New Mexico, Brought them back home and, we offered and gave Ms [redacted] a Loaner Car to drive at no costI stayed in contact with Ms [redacted] during the process to assist her with the situation on the Jeep PatriotShe was offered an extended warranty to cover repairs, but she refused(Copy included-Buyers Guide) Ms [redacted] signed off on under Work order We-owe(Copy Provided) Ms [redacted] ok'd the repairs to be done on her vehicleUpon Completion she expressed to me that they could not pay for the repairs and asked if we could assistThe repairs are attached it to a Service Repair Order as a sublet from [redacted] and they agreed to pay forWe also paid to have drivers pick up the vehicle brought back for Ms [redacted] to pick it up upon payment that she agreed toAfter expressing the vehicle was here, Ms [redacted] and her father came in to pick it up on the FridayWhen they arrived into the office, they expressed they had no intentions on paying for the repairsI said we have a service bill owed and that they needed to cover expense

regarding miss *** concern, the dealership has no problem providing the paper work to the customer as long customer is willing to come sign the document and pay for the service performed on the vehicleas for the itemized statement detailing the repairs that need to been to done to the
vehicle we are more then happy to get her that informationOxendale Hyundai will not pay for the inspection that the customer wants to get done at cottonwood Hyundaiwork performed on miss *** vehicle was authorize before the work was completed

Concerning Ms***Vehicle was sold and delivered in running condition at the time of saleCustomer took a road trip to New Mexico & upon returning back customer said the vehicle was overheatingWe wanted it taken to a repair to have a diagnosis doneCustomer stated that the vehicle was
towed to a shop and that the vehicle needed a transmissionI became involved to find out condition of the vehicleUpon speaking with the shop, some findings were concerning, the vehicle was driven to the repair facilityAlso, that Manager of the facility who was actually the Uncle of Ms*** and her FianceAt this point I asked the vehicle be taken to a facility that works on Jeeps, so I contacted *** ** *** Jeep In Albuquerque mins away to have an ASE Certified establishment diagnose the issue to which we paid the Towing and Diagnostic onWe sent a driver to pick up Ms*** & family in New Mexico, Brought them back home and, we offered and gave Ms*** a Loaner Car to drive at no costI stayed in contact with Ms*** during the process to assist her with the situation on the Jeep PatriotShe was offered an extended warranty to cover repairs, but she refused(Copy included-Buyers Guide) Ms*** signed off on under Work order We-owe(Copy Provided) Ms*** ok'd the repairs to be done on her vehicleUpon Completion she expressed to me that they could not pay for the repairs and asked if we could assistThe repairs are attached it to a Service Repair Order as a sublet from *** ** *** and they agreed to pay forWe also paid to have drivers pick up the vehicle brought back for Ms*** to pick it up upon payment that she agreed toAfter expressing the vehicle was here, Ms*** and her father came in to pick it up on the FridayWhen they arrived into the office, they expressed they had no intentions on paying for the repairsI said we have a service bill owed and that they needed to cover expense

good day Maria, the work that was performed on the customers vehicle was authorized by the customerI am attaching the form that needs to be signs before I can get the customer any document. the customer did not pay for the last service which the dealership should get paid onat Oxendale Hyundai we do everything to take care of the customer in this case we have done everything for the customer like giving her loaner vehicle for a week while the customer was deciding about the work that needed to be donewe even offer her to help her get into a new vehicle and giving her the most money for the tradewe at Oxendale Hyundai take pride in taking care of the customer"we are dealer for the people"
please see the attached form for the customer to sign
Ali H***

regarding miss *** concern, the dealership has no problem providing the paper work to the customer as long customer is willing to come sign the document and pay for the service performed on the vehicleas for the itemized statement detailing the repairs that need to been to done to the vehicle
we are more then happy to get her that informationOxendale Hyundai will not pay for the inspection that the customer wants to get done at cottonwood Hyundaiwork performed on miss *** vehicle was authorize before the work was completed

To whom it may concern:I was present when the Customer came storming into the showroom and unannounced, entered and starting verbally attacking the Manager on duty. We had customer's in the showroom and people waiting to speak with the Manager on duty as he stormed by them then sat in front of him...

at his desk as he was politely asked how he could be helped.  The complainant then proceeded to swear at and demand that his wipers be fixed, our Sales Manager simply and calmly said that the service department was closed and as he tried to find a resolution he was not being heard from the complainant, as the complainant continued to over talk him and said that this was your fault and I don't care if your service department is opened or not, your going to fix this [redacted] now! That is when he was asked to leave the premises. What the complainant is unaware of because of his angry temperament, is that the manager was trying to offer a solution but never had the chance. We have no problem at all fixing the problem of a wiper blade if it is at our fault. Most definitely we have every intention of correcting that, if is at our fault. But the Complainant never even gave our manager a chance to assist with his issue as the gentleman was completely irrational.   Thank you,Rich B[redacted] General Manager

I do not accept Oxendale Hyundai's response to hold my vehicle paperwork "hostage" until I sign a legal document that they refuse to allow me to preview prior to signing.  I have repeatedly asked for a copy of this document so that I and/or an advisor can review it. The work on my vehicle was authorized by the general manager as part of an agreement to fix the original shoddy and unauthorized repair as the work done previously was guaranteed and was not initially evaluated/diagnosed correctly. I want a copy of the legal document they want me to sign so I can preview it BEFORE signing and I also want the itemized list of repairs.

The jeep I purchased broke down within 15 days of me having it. I was told all repairs and costs would be covered by Oxendale. Rich asked me to split the bill, resulting me in paying $500. Being I was told there would be no expense out of pocket, I refused. The jeep infact was towed to [redacted] Motors not driven, and I do not have any family there nor does my fiancé. I contacted [redacted] where Rich had it towed too and they informed me there was more than just the filter and battery that was wrong with the jeep, the differencial and wheel barrings are bad as well. I asked if the damage was caused by the vehicle being driven (which it wasn't) and I was informed that the damage was done when I bought the vehicle. I was told by Rich he would not have the jeep picked up or paid for until we signed an agreement I would help split the costs, which was never done. I am concerned as to why Rich picked up the vehicle without me knowing and is now keeping it in his lot until I pay them back the $850. I wasn't even informed by him that he had the jeep I was told by [redacted] that the jeep had been picked up and paid for. As far as I am concerned the costs for the repairs on the jeep should be taken out of the commission made by the man who had sold us the vehicle which has turned out to be a lemon. As of today Rich has left me with no way of transportation and something needs to be resolved.

good day Maria, the work that was performed on the customers vehicle was authorized by the customer. I am attaching the form that needs to be signs before I can get the customer any document. the customer did not pay for the last service which the dealership should get paid on. at Oxendale Hyundai we do everything to take care of the customer in this case we have done everything for the customer like giving her loaner vehicle for a week while the customer was deciding about the work that needed to be done. we even offer her to help her get into a new vehicle and giving her the most money for the trade. we at Oxendale Hyundai take pride in taking care of the customer. "we are dealer for the people" please see the attached form for the customer to sign.  Ali H[redacted]

To whom it May Concern,I apologize for Ms. [redacted]'s negative car buying experience at Oxendale Hyundai and the subsequent situations thereafter.  Sounds to me like unprofessional behavior was exhibited by both parties during disagreements pertaining to repairs on the vehicle. In an effort to cut through the "he said, she said" I would like to address the facts.First and foremost the vehicle was sold and delivered in good working condition and appears to be driven over a 1,000 miles before it had any problems. I think Ms. [redacted] will find that in fact the vehicle is not a "lemon".  All maintenance and repairs are the sole responsibility of the owner of the vehicle.  If the dealership had agreed to repair anything after the sale we would have put it in writing on the After Sale Work Order that was included in our first response showing, Nothing was Owed.  If an owner of a vehicle does not want to have the responsibility of maintenance and repairs on their vehicle, they typically purchase a vehicle under factory warranty or purchase a service contract, which Ms. [redacted] declined at the time of purchase.  In this particular situation the 07 Patriot is roughly 10 years old with over 100,000 miles and will absolutely require future maintenance and repairs as all vehicles at this age and mileage would, that should be expected.  The dealership has no responsibility to cover future repairs, yet due to the short time after purchase that a repair was needed we are trying to help even though we have no obligation to do so.The total amount of expenditures associated with the repair are as follows: [redacted] Repair Order # 62010818 = $850.92 [redacted] Motors diagnosis = $200+Tow Bill = $110Oxendale driver fees = $200.00 Total Cost: $1,360.92In addition Ms. [redacted] received a free loaner car from Oxendale Hyundai on two different occasions for a total of 15 days. Oxendale Hyundai is trying to help Ms. [redacted] by only charging her $850.92 instead of the entire $1,360.92 and by providing her free loaner cars to use while the repair was being completed.If I were to honor Ms. [redacted]'s request to take the repairs out of the commission of the sales person her new total to pay would be: $955.92.  I am obviously willing to execute her request, however the offer that has already been extended to her is more beneficial.  Maybe an agreement for the repairs can be reached at a lower amount of $750, but as of now I understand that Ms. [redacted] is not willing to pay anything. Oxendale Hyundai would like nothing more than to reach an agreement for payment of the repairs and return the vehicle to Ms. [redacted].Sincerely,Michael Oxendale

Concerning Ms. [redacted]. Vehicle was sold and delivered in running condition at the time of sale. Customer took a road trip to New Mexico & upon returning back customer said the vehicle was overheating. We wanted it taken to a repair to have a diagnosis done. Customer stated that the vehicle...

was towed to a shop and that the vehicle needed a transmission. I became involved to find out condition of the vehicle. Upon speaking with the shop, some findings were concerning, the vehicle was driven to the repair facility. Also, that Manager of the facility who was actually the Uncle of Ms. [redacted] and her Fiance. At this point I asked the vehicle be taken to a facility that works on Jeeps, so I contacted [redacted] Jeep In Albuquerque 15 mins away to have an ASE Certified establishment diagnose the issue to which we paid the Towing and Diagnostic on. We sent a driver to pick up Ms. [redacted] & family in New Mexico, Brought them back home and, we offered and gave Ms. [redacted] a Loaner Car to drive at no cost. I stayed in contact with Ms. [redacted] during the process to assist her with the situation on the Jeep Patriot. She was offered an extended warranty to cover repairs, but she refused. (Copy included-Buyers Guide) Ms. [redacted] signed off on under Work order We-owe. (Copy Provided) Ms. [redacted] ok'd the repairs to be done on her vehicle. Upon Completion she expressed to me that they could not pay for the repairs and asked if we could assist. The repairs are attached it to a Service Repair Order as a sublet from [redacted] and they agreed to pay for. We also paid to have 2 drivers pick up the vehicle brought back for Ms. [redacted] to pick it up upon payment that she agreed to. After expressing the vehicle was here, Ms. [redacted] and her father came in to pick it up on the Friday. When they arrived into the office, they expressed they had no intentions on paying for the repairs. I said we have a service bill owed and that they needed to cover expense.

Concerning Ms. [redacted]. Vehicle was sold and delivered in running condition at the time of sale. Customer took a road trip to New Mexico & upon returning back customer said the vehicle was overheating. We wanted it taken to a repair to have a diagnosis done. Customer stated that the vehicle...

was towed to a shop and that the vehicle needed a transmission. I became involved to find out condition of the vehicle. Upon speaking with the shop, some findings were concerning, the vehicle was driven to the repair facility. Also, that Manager of the facility who was actually the Uncle of Ms. [redacted] and her Fiance. At this point I asked the vehicle be taken to a facility that works on Jeeps, so I contacted [redacted] Jeep In Albuquerque 15 mins away to have an ASE Certified establishment diagnose the issue to which we paid the Towing and Diagnostic on. We sent a driver to pick up Ms. [redacted] & family in New Mexico, Brought them back home and, we offered and gave Ms. [redacted] a Loaner Car to drive at no cost. I stayed in contact with Ms. [redacted] during the process to assist her with the situation on the Jeep Patriot. She was offered an extended warranty to cover repairs, but she refused. (Copy included-Buyers Guide) Ms. [redacted] signed off on under Work order We-owe. (Copy Provided) Ms. [redacted] ok'd the repairs to be done on her vehicle. Upon Completion she expressed to me that they could not pay for the repairs and asked if we could assist. The repairs are attached it to a Service Repair Order as a sublet from [redacted] and they agreed to pay for. We also paid to have 2 drivers pick up the vehicle brought back for Ms. [redacted] to pick it up upon payment that she agreed to. After expressing the vehicle was here, Ms. [redacted] and her father came in to pick it up on the Friday. When they arrived into the office, they expressed they had no intentions on paying for the repairs. I said we have a service bill owed and that they needed to cover expense.

Not only are customers treated extremely poorly, employees are as well. Management is unprofessional, rude and unaccountable. The owners do not follow appropriate prodocall for funding deals or signing and issuing checks on time. The new GM Ali Hussein is sexist, racist and RUDE.

The jeep I purchased broke down within 15 days of me having it. I was told all repairs and costs would be covered by Oxendale. Rich asked me to split the bill, resulting me in paying $500. Being I was told there would be no expense out of pocket, I refused. The jeep infact was towed to [redacted] Motors not driven, and I do not have any family there nor does my fiancé. I contacted [redacted] where Rich had it towed too and they informed me there was more than just the filter and battery that was wrong with the jeep, the differencial and wheel barrings are bad as well. I asked if the damage was caused by the vehicle being driven (which it wasn't) and I was informed that the damage was done when I bought the vehicle. I was told by Rich he would not have the jeep picked up or paid for until we signed an agreement I would help split the costs, which was never done. I am concerned as to why Rich picked up the vehicle without me knowing and is now keeping it in his lot until I pay them back the $850. I wasn't even informed by him that he had the jeep I was told by [redacted] that the jeep had been picked up and paid for. As far as I am concerned the costs for the repairs on the jeep should be taken out of the commission made by the man who had sold us the vehicle which has turned out to be a lemon. As of today Rich has left me with no way of transportation and something needs to be resolved.

To whom it May Concern,I apologize for Ms. [redacted]'s negative car buying experience at Oxendale Hyundai and the subsequent situations thereafter.  Sounds to me like unprofessional behavior was exhibited by both parties during disagreements pertaining to repairs on the vehicle. In an effort to cut through the "he said, she said" I would like to address the facts.First and foremost the vehicle was sold and delivered in good working condition and appears to be driven over a 1,000 miles before it had any problems. I think Ms. [redacted] will find that in fact the vehicle is not a "lemon".  All maintenance and repairs are the sole responsibility of the owner of the vehicle.  If the dealership had agreed to repair anything after the sale we would have put it in writing on the After Sale Work Order that was included in our first response showing, Nothing was Owed.  If an owner of a vehicle does not want to have the responsibility of maintenance and repairs on their vehicle, they typically purchase a vehicle under factory warranty or purchase a service contract, which Ms. [redacted] declined at the time of purchase.  In this particular situation the 07 Patriot is roughly 10 years old with over 100,000 miles and will absolutely require future maintenance and repairs as all vehicles at this age and mileage would, that should be expected.  The dealership has no responsibility to cover future repairs, yet due to the short time after purchase that a repair was needed we are trying to help even though we have no obligation to do so.The total amount of expenditures associated with the repair are as follows: [redacted] Repair Order # 62010818 = $850.92 [redacted] Motors diagnosis = $200+Tow Bill = $110Oxendale driver fees = $200.00 Total Cost: $1,360.92In addition Ms. [redacted] received a free loaner car from Oxendale Hyundai on two different occasions for a total of 15 days. Oxendale Hyundai is trying to help Ms. [redacted] by only charging her $850.92 instead of the entire $1,360.92 and by providing her free loaner cars to use while the repair was being completed.If I were to honor Ms. [redacted]'s request to take the repairs out of the commission of the sales person her new total to pay would be: $955.92.  I am obviously willing to execute her request, however the offer that has already been extended to her is more beneficial.  Maybe an agreement for the repairs can be reached at a lower amount of $750, but as of now I understand that Ms. [redacted] is not willing to pay anything. Oxendale Hyundai would like nothing more than to reach an agreement for payment of the repairs and return the vehicle to Ms. [redacted].Sincerely,Michael Oxendale