Oxford Car & Truck

Horrible place to buy a vehicle.I bought a [redacted], the fuel pump sent out after a week and half of me owning it. They came and got it on a tow truck, weeks and months went by I called them once a week. They claimed a relay switch went out. Few more weeks go by. They loan me a [redacted] till my car was fixed. Another month goes by. They call me requesting there car back, I ask is my car fixed and they denied telling me if it was or not.Desired SettlementI request that my downpayment for the car is given back to me. I payed 450 down. Business Response Contact Name and Title: [redacted]-ManagerContact Phone:[redacted]Contact Email: [redacted]The issues with the car were being addressed by our service department as soon as the problems arose. We issued a loaner car to the customer for in the inconvenience. We deferred the first payment that was due as due to inconvenience - but by the time his second payment was due the car was fixed and we proceeded to call every phone number we had including references to reach him. We tracked the loaner vehicle with our GPS system and located it at a hotel in Virginia. We proceeded to call the hotel let him know his vehicle was ready and informed him that by this time he owed to past due payments. I proceeded to tell our collection department to come and pick up the loaner that we gave him because he wasn't going to make a payment, even though we had graciously provided him with transportation. All repairs on Mr. [redacted] car were fixed at our expense. He failed to make good on the contract that he signed with us - thus the car was then put into repossession status. We informed him via phone and a right to cure letter that he had 10 days to make up his payments to get his account current or if he didn't want to keep the car he could come gather his things. We did everything possible to rectify the situation with Mr. [redacted]. If you have any further questions, we will be more than happy to provide the notes that our collection staff, mechanics as well as myself have time stamped on his account.