Oxford Hill Apartments

Ms [redacted] put in a request on 11/23/that she had no heatWhen maintenance went to inspect the unit the determined that it needed to be replacedIn the county where we are located we have to hire a licensed vendor to install furnaces as they have to have a permitWe are not allowed to install them at allIn the meantime other furnaces went out and they had to install them as they came inMs [redacted] was scheduled to be installed on 11/28/16, but they had to push her out due to an emergency, unfortunately out of our handsThe furnace was replaced on 12/1/and Ms [redacted] was scheduled to move out on 12/2/We have placed a credit on her account of $for the days she was out of heat

Initial Business Response / [redacted] (1000, 5, 2016/02/24) */ Contact Name and Title: [redacted] Assistant Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @bellpartnersinc.com Mr [redacted] 's heating and cooling system was inspected by a certified maintenance technician and also by a third party contractorNo issues were found and the unit was running correctly Per the Buy Out Agreement in the lease agreement that [redacted] signed on 5/8/he is required to give us a day notice due by the first of calendar month and termination fees equal to two times the monthly rent ($1356.00) to break the lease early for any reason [redacted] gave no notice and dropped off keys and said he had moved out on 9/5/ [redacted] was charged for terminating his lease early and also for the cleaning/damages in his apartmentA final account statement was mailed to [redacted] Lake StLouis, MO XXXXX on 9/18/After days our Collection agency will try to contact the debtorWe also have pictures of the charges that are also available that I can send if requested

Attached you will find the first page of the lease contract that reflects exactly how much this residents rent should be – each month for a month leaseYou will also find copies of every single late rent letter (that reflects exactly what she is being charged) she has ever receivedLast you will find the ledger for her accountAll charges are correct and are not altered or increased ? The only charges she could have incurred that would not reflect on her ledger are the ones charged to her from the attorneyShe did not pay her rent and was turned over to our legal counsel for rent and possessionShe then paid her debt in full and we dropped the suitThe ledger attached also reflects when we received her payment in full – 2/25/again lateOnce this payment was received, all legal proceedings were droppedYou will also see that as of 3/1/17, her standard charges were posted and she paid on time

We have numerous times tried to reach out the *** *** regarding his habits and the issue that has transpired regarding his plumbingHe instead refused to contact the manager or assistant manager back and resorted to leaving foul comments (see attached) on requests through the webResident was
clogging the toilet due to over excessive use of toilet paper and other issuesWe had contacted maintenance and a plumber and no issues were foundWe had flushed piles of toilet paper and they all went downThe issue was stemming from the resident but he refused to communicate with the officeThe resident below is now vacating due to the damage caused by *** ***We have replaced his toilet and hope that he will take caution with what he is sending down his toilet so this issue does not happen againAny further issues will be forwarded on to our attorney

see attached

Hello! This is the last email I sent to [redacted] regarding this deposit and I have never heard back from her. As far as I am concerned she is a closed case. We refunded her deposit accordingly. Please see right below regarding the $90.32 that she somehow dropped off after move out.   Please note...

she has not attempted any sort of contact regarding this email dated 1/17/17 since I had sent it. Please find the attached Final account statement and ledger.   Please note on 1/25/17 she deposited a refund check in the amount of $298.01, check number [redacted]. If you would like a copy of the cashed check I will be happy to provide one for you.   Please let me know if you need any additional information or anything else.   [redacted], CAM ® | Community Manager O: [redacted]   From: Oxford Hills Manager Sent: Tuesday, January 17, 2017 10:36 AM To: '[redacted]' <[redacted]@msn.com> Subject: RE: Rental concession   [redacted], I am not sure what you are talking about, but we just received your check in the drop box, that we check daily, dated 12/2/16, however, this does not mean you paid it, and I don’t show it being posted to your account, if it has been cashed by us please contact your bank for a copy of the cashed check and I will be happy to fix the payment and send out another refund check. However I do need to show that we did in fact cash your past payment of $90.32. I am not going to deposit this check that you just dropped off in the amount of $90.32 dated for December as you have already received your refund from the corporate office. Please find attached your ledger and statement of account.   If you would like to come and pick up the check you dropped off, we will have it here, or we can send it back in the mail to you,. If at any point you don’t agree with the ledger or final account statement please let me know and I will forward your account info to our receivables department and they will handle your situation from that point forward.   [redacted] | Community Manager | Greystar [redacted] | Saint Louis | Missouri | 63146 Office [redacted] | Fax [redacted]  |  [redacted]@greystar.com   Join Greystar® in supporting St. Jude Children's Research Hospital and Camp Hope     From: [redacted] [mailto:[redacted]@msn.com] Sent: Saturday, January 14, 2017 9:18 AM To: Oxford Hills Manager <[redacted]@greystar.com>; [redacted]@ksdk.com Subject: Re: Rental concession   Good morning, I did send a check for the December 1st and 2nd rent which was cashed by your company in the amount of $90.32 This was the second check that I gave you for that amount. When I left the keys there was a check in the amount of $90.32 which was also paid for December 1st and  2nd. The security deposit was not refunded. This is the first time that I'm hearing that you do not have my phone number as I had given my number to several people in the rental office while I was calling to find out when I would have my heat turned on and my phone number was on the check that your company cashed and on my application.  My phone number is [redacted]. Regards, [redacted]   From: Oxford Hills Manager <[redacted]@greystar.com> Sent: Saturday, January 14, 2017 8:50 AM To: [redacted] Subject: Re: Rental concession   Can you please email me your phone number as I had tried to call numerous times to no answer. You should have also received a statement of account explaining charges and reimbursement. I did credit your account but you still had a past due rent amount that you did not pay and this came out of your credit and deposit. I can resend that statement. If you have any further questions after that I will give you the information to our receivables department and they can handle the situation further with them. I will be in the office Tuesday and will send the statement then as you didn't give a forwarding address when you moved out. Get Outlook for Android From: [redacted] Sent: Friday, January 13, 11:12 PM Subject: Re: Rental concession To: Oxford Hills Manager, [redacted]@ksdk.com Hello [redacted], I received a check in the mail in the mount of $298.01. This is not the amount that I was promised for the reimbursement for the time period of 11/12/16  through 12/1/16 for not having heat which comes to a total of $373.33.  The check for $298.01 can not possibly be for both that time period and my security deposit. I am including my response to [redacted] of KSDK as well as a folllow up letter to the Revdex.com and my attorney. I intend to deposit the check for $298.01 in fear that this will be all that I get from your company. I am disappointed once again for the inability on the part of management to correct this wrong. The remaining funds can be forwarded to me at the address below. Regards, [redacted] Forwarding address: [redacted] From: Oxford Hills Manager <[redacted]@greystar.com> Sent: Thursday, December 8, 2016 12:48 PM To: [redacted]@msn.com Subject: Rental concession   Hello [redacted], I received your Revdex.com complaint. I am sorry I haven’t contacted you sooner, but I have been out of the office with pneumonia. I was aware of your heat going out on 11/23/16 and was replaced, per the schedule of the vendor on 12/1/16. We will go ahead and reimburse your rent for that time period for the total amount of $373.33. Please understand a move out inspection will be held and pending there are no damages you will receive a refund from our corporate office in Texas. They legally have 30 days to get it in the mail to you. Can you please email me your forwarding address so I can make sure it gets to you?   Thank you,   [redacted] | Community Manager | Greystar [redacted] | Saint Louis | Missouri | 63146 Office [redacted] | Fax 314-567-3841  |  [redacted]@greystar.com

Attached you will find the first page of the lease contract that reflects exactly how much this residents rent should be – each month for a 12 month lease. You will also find copies of every single late rent letter (that reflects exactly what she is being charged) she has ever received. Last you...

will find the ledger for her account. All charges are correct and are not altered or increased…? The only charges she could have incurred that would not reflect on her ledger are the ones charged to her from the attorney. She did not pay her rent and was turned over to our legal counsel for rent and possession. She then paid her debt in full and we dropped the suit. The ledger attached also reflects when we received her payment in full – 2/25/17…again late. Once this payment was received, all legal proceedings were dropped. You will also see that as of 3/1/17, her standard charges were posted and she paid on time.

Initial Business Response /* (1000, 5, 2016/02/24) */
Contact Name and Title: [redacted] Assistant Mgr.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bellpartnersinc.com
Mr. [redacted]'s heating and cooling system was inspected by a certified maintenance technician and also by a third...

party contractor. No issues were found and the unit was running correctly.
Per the Buy Out Agreement in the lease agreement that [redacted] signed on 5/8/15 he is required to give us a 30 day notice due by the first of calendar month and termination fees equal to two times the monthly rent ($1356.00) to break the lease early for any reason. [redacted] gave no notice and dropped off keys and said he had moved out on 9/5/15. [redacted] was charged for terminating his lease early and also for the cleaning/damages in his apartment. A final account statement was mailed to [redacted] Lake St. Louis, MO XXXXX on 9/18/15. After 30 days our Collection agency will try to contact the debtor. We also have 18 pictures of the charges that are also available that I can send if requested.

Ms. [redacted] put in a request on 11/23/16 that she had no heat. When maintenance went to inspect the unit the determined that it needed to be replaced. In the county where we are located we have to hire a licensed vendor to install furnaces as they have to have a permit. We are not allowed to install...

them at all. In the meantime 4 other furnaces went out and they had to install them as they came in. Ms. [redacted] was scheduled to be installed on 11/28/16, but they had to push her out due to an emergency, unfortunately out of our hands. The furnace was replaced on 12/1/16 and Ms. [redacted] was scheduled to move out on 12/2/16. We have placed a credit on her account of $373.33 for the days she was out of heat.