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Oxford Hills Apartments Reviews (17)

Miss [redacted] Canceled her app on 9/14/16, we have days to get the check in the mail please see attachedWe put check number in the amount of $140, is what she paid dated 10/14/in the mailIt is coming from Huston, but it post marked by the law of daysIf you would like a copy of the check that she paid with please let me know and we can get that back to you

Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ Contact Name and Title: [redacted] Mangnall-PropMgr Contact Phone: XXXXXXXXXX Contact Email: [redacted] @bellpartnersinc.com As of 7/27/there is zero work orders placed for carbon monoxide placed per the resident [redacted] company has zero records of this alsoThere is zero work orders regarding a "rusted pipe" or "pipe repaired with "duck tape"At this time there are no pending work orders for the residentLast work order placed was in June 6th for a/c issue which was resolvedThere has been zero communication from the resident to the office since before resident was sent to legal for eviction due to non-paymentMaintenance has inspected the apt and does not see any evidence of broken pipe or carbon monoxide levelsStLouis County also did the inspection for their certificate of occupancyPassedSTL County also walks all buildings monthly and will write up any violations or issues on propertyThere has been zero violations for a pipe and or carbon levels

Mr [redacted] has not allowed me to look into is ledgerI have been out of town in meetings last week and again leaving today for additional meetingsRegardless of what the assistant manager said any money owed is due, I cannot confirm nor deny the amount was saidIn the meantime, I am still assessing his apartment and charges and damages and the file is not yet completeI will update as soon as this has been done and notify Mr [redacted] , as I am handling the issues as I can in order of priority

Mrs. [redacted] s lease did indeed expire on November 8th; however, the amount of rent that posted to the account was the pro-rated amount for the expiring lease and the month to month amount of rent for the remaining portion of the month. Once the renewal lease was signed, the account was updated to... reflect that she was planning on renewing. The new rate was pro-rated and reflected in her account. This amount was posted on the same day as the previous lease rate. The date is listed as the 9th because that's when the new lease started. We were not charging her the new rate for the first eight days, only from the 9th on. Mrs. [redacted] was informed of this on several instances, by myself. However, she chose to pay the rent on the 13th rather than anytime between the 1st and the 5th as the lease states. Her rates were clarified for her. She also requested the late fees be waived, however, due to the fact that she chose to pay on the 13th and also because she has been late several other times, our company policy is that we do not waive late fees. I will be discussing this situation with our corporate office to see if there is any flexibility on this, as there was clearly confusion.

Complaint: ***
I am rejecting this response because:
The alarmist response provided by property manager, *** ***, is inaccurate and fails to address (or recognize) the basic premise of my original complaint. Whereas, she makes an attempt to appear concerned about the privacy of other tenants, that really is inconsequential in this matter, since by the time (10-20) of her response to the Revdex.com, I had already (days earlier) personally met and engaged in a productive conversation with (and know the name of) the Oxford Hills tenant who currently is renting garage **. That conversation with the tenant of garage ** was revealing, and it has dictated a different remedy (relative to the moth ball issue) than was possible in working with Oxford Hills managementThe basic tenant of my original complaint is that Oxford Hills is in breach of contract relative to my lease arrangement with them on at least two counts, and that situation remains unchanged as of the date of this replyMoth ball odor that affects both garages ** & **, both of which garages are currently included in my lease arrangement with Oxford Hills:I learned from my conversation with the tenant of garage ** that she and her husband (and family) are renting temporarily at Oxford Hills until they move into their home that is anticipated to be completed sometime in December, 2016. Oxford Hills management was apparently aware at the time she rented garage ** that she intended to store personal items in that garage until such time as they could be moved into her residence that is being built, but not yet completed. Renting any garage on Oxford Hills property for the sole purpose of storing personal items is specifically prohibited by the terms of Oxford Hills’ own lease agreements! Property manager, ***, makes claim that the personal items have been removed and moth ball odor eliminated, but this is not, and will not for another six to eight weeks be, the case. I learned from garage ** tenant that all moth ball quantities have been removed from the garage, but her intention is to continue to store all of her personal items in that garage until sometime in December. Garage ** tenant is cooperating in our joint attempt to eliminate the moth ball odor from the garage structure by keeping her garage door partially opened to allow the space to “air out” Maintenance repairs to garage **: The garage door malfunctioned, and could not be opened, on the evening of September 20. A work order to perform maintenance is on file for September 21, but as of the date of this reply, the garage door opening system has not been repaired. On October 4, 2016, Oxford Hills maintenance staff were successful in opening garage ** by sawing an opening into that space via garage ** partition panel. My written notification of such maintenance service request indicated either parts were to be ordered or a new garage door opening unit would be secured in order for the work order to be completed in the near future. [What wasn’t disclosed, however, was the fact that Oxford Hills maintenance staff actually used my personal (and not Oxford Hills’) lumber to repair the hole that was sawed into the partition between garage units ** & **.] I subsequently received an e-mail from Oxford Hills indicating such maintenance would be completed by Friday, October 14, 2016. As of the date (10-29-16) of this reply, garage ** remains in an unrepaired condition The combined experience (since Labor Day) of having a concentrated moth ball odor uncontrollably consume my garage rental (** & **) spaces, and then being intentionally denied workable access (since September 20) to garage ** because of Oxford Hills management’s negligence and arrogance, has been most frustrating to me. I have rented from Oxford Hills continually for the past several years, and I have consistently paid each and every rent payment on time. During my tenure at Oxford Hills, I have continually, and without lapse, rented both garages ** & **, and during such time have paid over $6,in rent for each unit (over $12,total). While I have rented garages ** & **, there have been no visible repairs completed, except for re shingling. I find it reprehensible and inexcusable for Oxford Hills to refuse to perform necessary maintenance repairs in my behalf, and otherwise honor lease commitments (made in error) to transient tenants, while at the same time continue to expect me to pay my monthly garage rental payments. No one at Oxford Hills has offered an option that might include my temporary access to garages that don’t smell and have doors that actually function while mine are waiting to “air out” and be repaired
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The rent was paid ONLY because noone called me back after several attempts at emails and calls to corporateI spoke to the office on Sunday the 13th to let them know thatI still hadn't heard from anyoneThe office staff assured me that she would have the manager call me on Monday (November 14) so I agreed to pay the portion that was not disputed until I heard back from managementI did not get a call back from management until Tuesday the 15th of NovemberI didn't get a call back from the corporate office until Thursday the 17th
Sincerely,
*** ***

I have made accounting aware after our phone conversation that the address is incorrect and to cancel the check and reissue another one to the correct addressAs I told you as soon as I hear something I will let you know asap on when it is getting sent outThank you

Complaint: ***
I am rejecting this response because: The refund shows my old address and not the address that was provided for my refund
Sincerely,
*** ***

As your contract states in section 6/paragraph 2: "Except for the prorated rent described above, you must pay your rent on or before the 1st day of each month (due date) with no grace periodCash is unacceptable without our prior written permissionYou must not withhold or offset rent unless authorized by statuteWe may, at our option, require at any time that you pay all rent and other sums in cash, certified or cashier's check, money order, or one monthly check rather than multiple checksIf you don't pay all rent on or before the 5th day of the month, you'll pay an initial late charge of $plus a late charge of $per day after that date until paid in full." This paragraph is exactly the same on the new lease you have signedAlso, our team would never advise you to "hold" your rent...especially when it is clearly stated in your lease (same paragraph) that holding rent is not allowedLast, I have left you several messages - and even mentioned I would be calling you, in the previous Revdex.com message - without a returned call, to inform you that we have agreed to waive the late fees of $due to your misunderstandingHowever, because you have been late numerous times in the past, no fees will be waived in the futureAgain, all of this same information was discussed in our prior conversation via phone

This resident had moth balls that were removed. Mr*** wants the other residents’ information so he can sue them. We have a privacy act that prohibits us from releasing any of this personal information. I inspected the unit and saw they had an unhealthy amount of moth balls that
needed to be removed. I can have maintenance check this out to make sure, but I know they took care of the issue. We gave them a reasonable amount of time to clean it out, which they did, but Vance was so offended he wants to go after the people who removed. We will not give out any information unless his attorney was to serve us papers requiring that information

Complaint: ***
I am rejecting this response because: I do not agreement with this statement she has made
Sincerely,
*** ***

Miss [redacted] Canceled her app on 9/14/16, we have 30 days to get the check in the mail please see attached. We put check number 301 in the amount of $140, is what she paid dated 10/14/16 in the mail. It is coming from Huston, but it post marked by the law of 30 days. If you would like a copy of the...

check that she paid with please let me know and we can get that back to you.

Mr. [redacted] has not allowed me to look into is ledger. I have been out of town in meetings last week and again leaving today for additional meetings. Regardless of what the assistant manager said any money owed is due, I cannot confirm nor deny the amount was said. In the meantime, I am still...

assessing his apartment and charges and damages and the file is not yet complete. I will update as soon as this has been done and notify Mr. [redacted], as I am handling the issues as I can in order of priority.

Mrs. [redacted]s lease did indeed expire on November 8th; however, the amount of rent that posted to the account was the pro-rated amount for the expiring lease and the month to month amount of rent for the remaining portion of the month. Once the renewal lease was signed, the account was updated to...

reflect that she was planning on renewing. The new rate was pro-rated and reflected in her account. This amount was posted on the same day as the previous lease rate. The date is listed as the 9th because that's when the new lease started. We were not charging her the new rate for the first eight days, only from the 9th on. Mrs. [redacted] was informed of this on several instances, by myself. However, she chose to pay the rent on the 13th rather than anytime between the 1st and the 5th as the lease states. Her rates were clarified for her. She also requested the late fees be waived, however, due to the fact that she chose to pay on the 13th and also because she has been late several other times, our company policy is that we do not waive late fees. I will be discussing this situation with our corporate office to see if there is any flexibility on this, as there was clearly confusion.

As the property manager we expect to handle situations in a delicate manner. We have the moth balls removed and the garage is currently open airing out. This issue of the moth balls has been resolved. As far as the resident storing items in the garage, this is something we are handling internally in the office. As the complainant is also storing items in the garage, we will go ahead and issue them as well, a notice to remove items as the garage is not used for storage. As far as the other issue, we understand the garage door won't open and we contacted the garage repair company and they will be out by the end of this week to look at the garage and see what needs to be repaired.

Complaint: [redacted]
I am rejecting this response because: I spoke with Leah by phone on 10/26 was told that she would have the corporate office put a stop payment on the first check and have them overnight the refund and she promised she would call me back at the end of the day to give me an update. It is now 10/31 and have yet to get a call with an update of anything.          
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/27) */
Contact Name and Title: [redacted] Mangnall-Prop. Mgr.
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@bellpartnersinc.com
As of 7/27/15 there is zero work orders placed for carbon monoxide placed per the resident. [redacted] company has zero...

records of this also. There is zero work orders regarding a "rusted pipe" or "pipe repaired with "duck tape". At this time there are no pending work orders for the resident. Last work order placed was in June 6th 2015 for a/c issue which was resolved. There has been zero communication from the resident to the office since before resident was sent to legal for eviction due to non-payment. Maintenance has inspected the apt and does not see any evidence of broken pipe or carbon monoxide levels. St. Louis County also did the inspection for their certificate of occupancy. Passed. STL County also walks all buildings monthly and will write up any violations or issues on property. There has been zero violations for a pipe and or carbon levels.

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Address: 10304 Oxford Hills Dr, Saint Louis, Missouri, United States, 63146

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