Oxford Lawn Equipment Reviews (1)
Oxford Lawn Equipment Rating
Address: 2500 University Ave, Oxford, Mississippi, United States, 38655-8900
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www.oxfordlawnequipment.com
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The customer is right, we lost the lawn mower. We take in about 30 to 40 push lawn mowers a month to repair. A lot of them look a like. After asking our mechanic about it, he thought someone picked up the wrong mower. We tag each mower that comes in, but sometimes when they sit outside, the...
rain or wind will damage tags beyond being able to read them. We made calls to people that had picked up the same style mowers and no one said they had the wrong one. The mower was brought in back in May because it would not start. The mechanic replaced the carb, spark plug and put a new air filter on it. The total cost of the repair with labor and taxes was $68.99. After realizing the mower wasn't here. I did call Ms. [redacted] back and talked to her myself. I told her I was sorry for the problem we had and offered to replace the mower ($289.99) if they would pay the repair bill on the mower. Never, did I talk to Mr. [redacted]. The last time I talked to Ms. [redacted] was on Saturday Morning, November 13. We were having a sale that day as we usually are not open on Saturday. I told her I would replace the mower if she would pay the repair bill. I told her I had 1 new one in stock just like theirs. She said she would be by that Monday. As far as never getting a call from us, our mechanic calls everyone once he finishes the job. If he can, he will leave a message letting the customer know the repair has been finished. We have been in business since 2010 and as far as I know this is our first complaint. I understand them being upset, but I think what we offered was very fair.
Thanks
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Owner