Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
I have attached my response to Oxford Oil. Please note I responded the same day I received this and didn't excuse my lack of response as thinking it was junk mail? This in itself tells you what kind of business people these are.
FEBRUARY 8, 2016
[redacted]
Revdex.com
1 E. FOURTH STREET–SUITE 600
CINCINNATI, OH 45202
DEAR [redacted]:
#[redacted]
THE OIL SHE IS COMPLAINING ABOUT WAS DELIVERED 3/3/15 NOT 4/1/15 AS SHE INDICATED, COPY OF INVOICE...
ENCLOSED.WATER AND OIL DO NOT MIX, WATER GOES TO THE BOTTOM AND SHE WOULD HAVE HAD PROBLEMS THE SAME DAY OF DELIVERY,. SHE DID NOT REPORT ANY TROUBLE UNTIL OCTOBER.
WATER WILL NOT RUIN A FURNACE, IT WILL ONLY STOP WORKING. TO CORRECT THE PROBLEM, YOU MUST DRAIN THE WATER IN THE TANK, REPLACE THE OIL FILTER AND NOZZLE. DID HER REPAIR MAN DO ALL OF THE ABOVE7
WE HAVE NO IDEA HOW WATER GOT INTO HER TANK, HOWEVER IT IS AN OUTSIDE TANK.
YOU CAN VERIFY THIS INFORMATION WITH ANY OIL COMPANY.
SINCERELY,
JAMES S.
PRESIDENT,
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
I have attached my response to Oxford Oil. Please note I responded the same day I received this and didn't excuse my lack of response as thinking it was junk mail? This in itself tells you what kind of business people these are.
FEBRUARY 8, 2016
[redacted]
Revdex.com
1 E. FOURTH STREET–SUITE 600
CINCINNATI, OH 45202
DEAR [redacted]:
#[redacted]
THE OIL SHE IS COMPLAINING ABOUT WAS DELIVERED 3/3/15 NOT 4/1/15 AS SHE INDICATED, COPY OF INVOICE...
ENCLOSED.WATER AND OIL DO NOT MIX, WATER GOES TO THE BOTTOM AND SHE WOULD HAVE HAD PROBLEMS THE SAME DAY OF DELIVERY,. SHE DID NOT REPORT ANY TROUBLE UNTIL OCTOBER.
WATER WILL NOT RUIN A FURNACE, IT WILL ONLY STOP WORKING. TO CORRECT THE PROBLEM, YOU MUST DRAIN THE WATER IN THE TANK, REPLACE THE OIL FILTER AND NOZZLE. DID HER REPAIR MAN DO ALL OF THE ABOVE7
WE HAVE NO IDEA HOW WATER GOT INTO HER TANK, HOWEVER IT IS AN OUTSIDE TANK.
YOU CAN VERIFY THIS INFORMATION WITH ANY OIL COMPANY.
SINCERELY,
JAMES S.
PRESIDENT,
###-###-####