Oxford Property Group

Review: [redacted], advised us to enter into what I found out later to be an illegal contract for an apartment I had chosen. He told me to name my guarantor as the primary lessee to make my application process move more quickly. He then made promise after promise that he simply could not deliver. He lied to me countless times, left me homeless for seven days, and allowed me to move my belongings into an apartment on the [redacted] of a walk-up only to fail to make a legal lease and have to move it right back out. He told me to tell the owners of the building my guarantor would be living in the apartment, which is a lie, or I would not be approved for the apartment and would have to move my belongings out immediately. I was not willing to lie, so he told me to move my things out, and I could have my $13,000 back. I was unable to secure a new apartment until I received my money back, so I had to move everything I owned into a Uhaul until I could find a new home. Over the 8 days this situation occurred, each day he told me the lease would be ready that day and everything was fine.Desired Settlement: He returned $10,100, but I am still missing one month's rent ($2525), the application fee paid in cash ($75). We also had to reserve 2 Uhauls (one for each move) totaling $300, and a place to stay each night. A fair settlement would be $5000.

Review: My wife and I liked an apartment in Noho,NYC. We found the apartment through a Broker [redacted], who worked for a company called [redacted]. There was another broker, [redacted], involved and we all met at the apartment. At the time we were already in a lease and the landlord agreed that the later the better, without setting a move in date tentatively, we expected Nov [redacted]-Dec *.

As we were told we made a check payment for $4300 to the broker who represented the Landlord (Oxford Properties) to take the apartment off the market.

We couldnt come to a conclusion on the move in date as we wanted a later date and the Landlord wanted it pushed earlier. There was things on the lease which we needed clarity on, but both brokers could not get the information back to us. The landlord got more anxious and in spite of me relaying the message that I was away, decided to rent the apartment to another tenant, without telling us over the phone or in writing.

This wasnt a surprise as both the landlord and the broker were extremely hard to deal with. Now when I am asking them for a refund of the $4300 they are not giving me any money back, claiming that expenses were incurred. even though they canceled the deal in the first place. Please also, keep in mind they told us the apartment is already rented to someone else before the lease date that we signed off on which was Nov, [redacted].

We would like our refund back ASAP. Considering he the owner and [redacted], canceled the deal and did not let us know that he was already looking for someone else to take the apartment AND had our money. Then, [redacted] finds someone, and decides to keep our money!

My wife is 8 months pregnant and we went through several hoops renting our place out to get this deal. We did not receive anything in writing that he would keep our money if anything changed, We would understand if we did not move in on the lease start date, but 2 weeks before [redacted] decides to cancel AND keep our money.

Thank youDesired Settlement: $4300

Business

Response:

As the broker for the apartment owner, we owe our fiduciary loyalty to the owner and thus are obliged to work in his best interests. In early October, the complainants entered into a lease with the owner that was to begin in early November. The lease called for the immediate payment of the security deposit and several months of prepaid rent. Over three weeks later, the complainants had failed to deliver any of the monies dues, besides the sum equal to one month’s rent that they tendered upon signing. Consequently, the complainants left the owner with no choice but to a find a new tenant or risk significant loss. The new lease into which the owner entered could not begin until several weeks subsequent to the commencement date of the complainants’ lease. The owner retained the complainants’ initial payment as compensation for lost rent and other damages incurred as a result of their default. The owner offered a generous sum to settle this matter, but the complainants have refused to accept anything but full reimbursement. We have not profited in any way from this dispute and are available to forward any communication to the owner.

Review: #1-[redacted] REAL ESTATE AGENT REFUSES TO REFUND MY $100.00 DEPOSIT FOR AN APARTMENT #2-REFUSES TO RETURN MY SECTION 8 FEDERAL GOVERNMENT 3 BEDROOM VOUCHER VALUED AT $2,085.00#3-REFUSED TO RETURN MY SECTION 8 PACKAGE BY APP. DATE 10/**/13.#4-MY SECTION 8 VOUCHER HAS AN EXPIRATION OF 12/**/13 HE IS REFUSING TO RETURN IT ON TIME FOR ME TO FIND ANOTHER APARTMENT AND HE IS TRYING TO EXTORT MORE MONEY OUT OF ME. I DON'T WANT THIS TO HAPPEN TO ANYONE ELSE.Desired Settlement: I WOULD LIKE MY SECTION 8 VOUCHER, MY PACKAGE AND MY $100.00 DOLLARS DEPOSIT RETURNED TO ME. BECAUSE HE NEVER TOOK THE APARTMENT OFF THE MARKET AND CONTINUED TO SHOW TO OTHER CLIENT AND RENTED TO SOMEONE ELSE. THIS IS ILLEGAL .

Business

Response:

The first time we received any notice of any type of complaint was through Revdex.com. If the client had called our main office ###-###-#### we would have gladly helped with this issue immediately. There was no reason to contact the Revdex.com. None the less, as soon as we were made aware that there was a situation we called [redacted] and the client immediately to try our best to assist. [redacted] let us know that the client had submitted a full application for the apartment she had found with [redacted] completed all the Section 8 paperwork and got the client approved by the Landlord. The client then did not feel comfortable submitting funds before the application was approved by Section 8, the deal at which point fell through because the Landlord did not want to move forward without having the funds. Immediately as soon as we were made aware of all of this, [redacted] brought the voucher to our main office and we coordinated with the client for pickup. We even offered to deliver it to the client in order to make her life easier. The $100 application fee will be returned, even though it is a non-refundable application fee and the application and lease was approved by the landlord. If anyone is reading this and there are ever any issues with any of our agents or if a situation arises, please call our main office at ###-###-####. You can also email us at [redacted] We are more than happy to help and assist and make sure our clients are happy.*

Review: On August [redacted] we found [redacted] of Oxford Property Group's listing through a Columbia off-campus housing site. We went for a viewing on the [redacted]. We saw a railroad style apartment. Our only hesitation about the apartment was that there was no privacy for on of the bedrooms, but [redacted] volunteered a solution stating he had already spoken with the landlords carpenter & a plaster wall could be put up without any issue and any cost to us. He assured us not to worry.During our viewing, the current tenants were still present but [redacted] also assured us that they would be moving out on Friday the [redacted] and that we should act fast because he was showing the apartment to several other people that evening. Despite his pushing we insisted the 3rd roommate view the apartment before we complete the applications and pay his fee. He told us we could complete it on the spot with just cash & copies of our passports.Instead we made arrangements for the third person to view the apartment (Saturday the [redacted]), we were also supposed to meet the landlord and a carpenter on this occasion. Neither the landlord or carpenter showed up. Again [redacted] pushed to complete the applications, but we decided to wait for more assurance. Also, the tenants had not begun to move out. We all agreed that if this were to work it would have to be a September [redacted] move in.We made another appointment to meet the landlord, he again didn't show up, but at this point we had begun classes and really needed to solidify housing so we paid application fees and a deposit, all of which [redacted] said would be refundable because he's a "good guy" not looking to steal from students and since we still hadn't met the landlord. A week later we had to walk away from the apt because after all is assurance he had not spoken to anyone about a wall, and the landlord told us it was a fire hazard. Now we have not received any of our money back and [redacted] claims our applications fee aren't refundable, and we should have just accepted the apt as is.Desired Settlement: I would like the application fees (total $200) of myself and the 2 other applicants refunded to us, as [redacted] made false guarantees in order to secure the monies. I also want the clearly refundable $500 deposit back as we ([redacted], the 2 other applicants and I) have been discussing. He has been avoiding our calls, setting up times to return the deposit and then not following through.

Business

Response:

As soon as Oxford Property Group was made aware that there was a situation we were more than happy to assess the nature of the problem and deal with the situation. Revdex.com did not have to be notified. The client wrote a complaint and contacted Revdex.com before they even contacted our main office. Despite having signed a "non-refundable deposit form" that very clearly states the deposit is non-refundable, Oxford agreed to refund the clients deposit. This form is in no way misleading and very clearly states in detail the conditions under which the deposit is non-refundable.

Business

Response:

As soon as the Oxford main office was notified about this issue we contacted our agent who was responsible for attempting to rent the unit to these three clients. We were very professional and notified the client that we would work to find a solution in order to satisfy all parties. The agent who was initially helping them was on vacation in Florida and notified us that the clients had signed a non-refundable deposit form and there was a discrepancy among the three roommates who were renting the apartment. He gave no indication at any time that he planned to keep their non-refundable deposit. The only information that was ever made clear to us in writing was the non-refundable deposit form which clearly stated all the facts about the apartment, rent, location move in date and was signed by all parties. There seemed to be a discrepancy surrounding the possibility of installing a pressurized wall, however nothing was put in writing regarding a pressurized wall and there didn’t seem to be any email correspondence relating to this topic. This may have also been communicated differently among the 3 roommates who jointly put down the deposit. It seemed as if even when contacting our office the three of them were not in contact with each other or on the same page. Our only ability to determine what was factual was by looking at what was in writing. REGARDLESS, rather than attempting to keep funds based on a clearly written document that stated the deposit and application fees are non-refundable, Oxford refunded the clients deposit and application fees and picked up the cost of mailing the checks to the clients via overnight mailing in order to make it as convenient as possible. Oxford Property Group rents 100’s of apartments on a monthly basis. It is inevitable that a dispute in some nature will arise (although we try our best to avoid any situations). However in the event that something does happen, our main office ([redacted]) is available anytime to help. We encourage clients to call and email as many times as they please, or even come into our office located at [redacted] in order to resolve any disputes in person.

Consumer

Response:

My complaint (ID [redacted]) has been fully resolved by Oxford property group in the form of a full refund and find that this resolution is satisfactory to me.

Sincerely,