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Oxford Terrace

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Oxford Terrace Reviews (2)

We apologize very much for Ms***'s dissatisfaction, however, her accusations are unfoundedIt Is accurate that she was unable to view the unit prior to her move In, however, we made certain it was ready for move In and the premises was safe and free of any issuesM [redacted] gave us a list of items that needed corrected, and we promptly arrived and took care of said Issues.This unit Is not in deplorable condition whatsoever, there Is no presence of mold, mildew oranything hazardous to Ms***'s healthWe have never received a Board of Health report on this unit, and would have, had these conditions been apparent.As you'll see below, Athena Real Estate's maintenance staff has been to Ms***'s unit multiple times to resolve anything that made her uncomfortable or needed repairWe have not heard anything from her since her last service request and have called multiple times to be sure she has been taken care of to her satisfaction.Ms [redacted] has asked to transfer to another unit, however, we do not have a unit available In her community under its same ownershipWe've offered her other options to transfer due to her unhappiness In this unit, yet we've not heard back In regard to her decisionWe're always happy to assist our residents any way we can, however, we must adhere to Fair Housing guidelines when offering solutions.Please see below for the list of maintenance items and their dates of resolution(attached)Regards, Management

We apologize very much for Ms. [redacted]'s dissatisfaction, however, her accusations are unfounded. It Is accurate that she was unable to view the unit prior to her move In, however, we made certain it was ready for move In and the premises was safe and free of any issues. M5. [redacted] gave us a list of...

items that needed corrected, and we promptly arrived and took care of said Issues.This unit Is not in deplorable condition whatsoever, there Is no presence of mold, mildew oranything hazardous to Ms. [redacted]'s health. We have never received a Board of Health report on this unit, and would have, had these conditions been apparent.As you'll see below, Athena Real Estate's maintenance staff has been to Ms. [redacted]'s unit multiple times to resolve anything that made her uncomfortable or needed repair. We have not heard anything from her since her last service request and have called multiple times to be sure she has been taken care of to her satisfaction.Ms. [redacted] has asked to transfer to another unit, however, we do not have a unit available In her community under its same ownership. We've offered her other options to transfer due to her unhappiness In this unit, yet we've not heard back In regard to her decision. We're always happy to assist our residents any way we can, however, we must adhere to Fair Housing guidelines when offering solutions.Please see below for the list of maintenance items and their dates of resolution. (attached)Regards, Management

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Address: 2405 E 10th St, Indianapolis, Illinois, United States, 46201-2109

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