December 3, 2015Dear [redacted] , All charges on the account of former resident [redacted] are true and validA final account statement was sent to the former resident and guarantorThe charges include one month of unpaid rent, late fee, trash removal and cleaning charge, Pictures of the uncleansed unit were email to [redacted] at her request.Please contact me at oxfordvillagemanager@ [redacted] .com or ###-###-#### if you have any questions or concernsSincerely,Tré G Area Manager
May 29 2015
To Whom It May Concern:[redacted] signed a one year contract at [redacted] in May of 2014. Her contract would run from August of 2014 until July of 2015. Upon move in to [redacted] she decided that she was not happy with the size of the apartment. All the...
units in [redacted] are identical in size. She was offered other units but decided she would not move it. [redacted] at this time requested an apartment at another property in Philadelphia that our company also manages, Oxford Village apartments. It was explained to [redacted] and her parents that she would be under contract for two separate apartment complexes and would need to find a sublease for [redacted] in order to be released from that contract. And only then would she be eligible to move in to the other property across town. [redacted] agreed and paid rent for two months at [redacted] until a lease takeover was found for her by the Property Manager. [redacted] was then released from her contract at [redacted] International.Once she moved in to Oxford Village, from November of 2014 until May of 2015 [redacted] has voiced several concerns that four levels of management have tried to resolve for her, primarily that someone in her apartment building is smoking inside. Oxford Village has enforced the no smoking policy in [redacted]’s building, hired professional cleaning of the common areas of the building, contacted UPS because of a parcel delivery she complained she said she missed on a Sunday (and holiday), visited the building within 20 minutes of every complaint to try to locate any person that might be smoking, contracted professional pest control to inspect and treat her building. Management has not been able to verify the presence of smoke odor and has not seen any resident smoking in the building and we do have 5 employees who live in the community. We offered to move [redacted] and her belongings to another building, and even offered to release [redacted] from her contract due to her overall unhappiness. It should be noted that [redacted] has renewed her contract at Oxford Village for another year starting in August 2015 and has declined our multiple offer to terminate that future contract as we have been unable to appease her. If we catch someone Smoking in the building we will address it, but we have not witnessed any such violations.[redacted] has received a response from three separate representatives from Ambling Management stating that she is not eligible for a refund of the rent she paid to [redacted] while she was under contract for a room at that community. She is simply dissatisfied with the responses and keeps contacting our corporate office in hopes of getting a different response. If there are additional inquires please feel to contact us at [redacted] Philadelphia, Pa. [redacted].
Sincerely,
Carl J.
Property Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I sent a long explanation to Revdex.com in Florida. They sent me a message indicating it was forwarded to you. Let me know if that is not the case. Thank you for your help.
Again, if Oxford Village/Ambling would simply communicate with me, I believe all of the issues would be resolved. L
Regards,
[redacted]
December 3, 2015Dear [redacted],
All charges on the account of former resident [redacted] are true and valid. A final account statement was sent to the former resident and guarantor. The charges include one month of unpaid rent, late fee, trash removal and cleaning...
charge, Pictures of the uncleansed unit were email to [redacted] at her request.Please contact me at oxfordvillagemanager@[redacted].com or ###-###-#### if you have any questions or concerns.
Sincerely,Tré G.
Area Manager
December 3, 2015Dear [redacted] , All charges on the account of former resident [redacted] are true and validA final account statement was sent to the former resident and guarantorThe charges include one month of unpaid rent, late fee, trash removal and cleaning charge, Pictures of the uncleansed unit were email to [redacted] at her request.Please contact me at oxfordvillagemanager@ [redacted] .com or ###-###-#### if you have any questions or concernsSincerely,Tré G Area Manager
May 29 2015
To Whom It May Concern:[redacted] signed a one year contract at [redacted] in May of 2014. Her contract would run from August of 2014 until July of 2015. Upon move in to [redacted] she decided that she was not happy with the size of the apartment. All the...
units in [redacted] are identical in size. She was offered other units but decided she would not move it. [redacted] at this time requested an apartment at another property in Philadelphia that our company also manages, Oxford Village apartments. It was explained to [redacted] and her parents that she would be under contract for two separate apartment complexes and would need to find a sublease for [redacted] in order to be released from that contract. And only then would she be eligible to move in to the other property across town. [redacted] agreed and paid rent for two months at [redacted] until a lease takeover was found for her by the Property Manager. [redacted] was then released from her contract at [redacted] International.Once she moved in to Oxford Village, from November of 2014 until May of 2015 [redacted] has voiced several concerns that four levels of management have tried to resolve for her, primarily that someone in her apartment building is smoking inside. Oxford Village has enforced the no smoking policy in [redacted]’s building, hired professional cleaning of the common areas of the building, contacted UPS because of a parcel delivery she complained she said she missed on a Sunday (and holiday), visited the building within 20 minutes of every complaint to try to locate any person that might be smoking, contracted professional pest control to inspect and treat her building. Management has not been able to verify the presence of smoke odor and has not seen any resident smoking in the building and we do have 5 employees who live in the community. We offered to move [redacted] and her belongings to another building, and even offered to release [redacted] from her contract due to her overall unhappiness. It should be noted that [redacted] has renewed her contract at Oxford Village for another year starting in August 2015 and has declined our multiple offer to terminate that future contract as we have been unable to appease her. If we catch someone Smoking in the building we will address it, but we have not witnessed any such violations.[redacted] has received a response from three separate representatives from Ambling Management stating that she is not eligible for a refund of the rent she paid to [redacted] while she was under contract for a room at that community. She is simply dissatisfied with the responses and keeps contacting our corporate office in hopes of getting a different response. If there are additional inquires please feel to contact us at [redacted] Philadelphia, Pa. [redacted].
Sincerely,
Carl J.
Property Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I sent a long explanation to Revdex.com in Florida. They sent me a message indicating it was forwarded to you. Let me know if that is not the case. Thank you for your help.
Again, if Oxford Village/Ambling would simply communicate with me, I believe all of the issues would be resolved. L
Regards,
[redacted]
December 3, 2015Dear [redacted],
All charges on the account of former resident [redacted] are true and valid. A final account statement was sent to the former resident and guarantor. The charges include one month of unpaid rent, late fee, trash removal and cleaning...
charge, Pictures of the uncleansed unit were email to [redacted] at her request.Please contact me at oxfordvillagemanager@[redacted].com or ###-###-#### if you have any questions or concerns.
Sincerely,Tré G.
Area Manager