Oxi Fresh Carpet Cleaning

Dear [redacted] The following is my response to the latest from [redacted] As stated in my original answer, this happened more than months agoBlaming us months later is not correctAs an effort of good faith to show we are an honest company, we even agreed to have another carpet cleaning company of your choosing clean the carpetYou were then satisfied, but days later changed your mind.We have put our best foot forward on this and it seems like you are trying to take advantage of usWe will not be paying for the labor on your new carpet.Sincerely, [redacted]

Business states that they did indeed go back on August 29th to redo the serviceThe consumer has not contacted them sinceServices paid for were rendered and follow up service for the second cleaning was free of charge

---------- Forwarded message ----------From: *** *** Date: Tue, Mar 3, at 2:PMSubject: Ref number-***To: ***
In response to a complaint made by *** ***
We did have a tech clean the couch at Mr
***'s homeI cannot verify whether or not he was wearing his bootiesHe did clean the sofa and did spill some product*** the owner came out and cleaned the carpet an we didn't hear from Mr*** again until months later
As irate as someone can be, we still put our best foot forward when someone is being unreasonableHe asked for a brand new carpet when months had passed since the incidentWe offered to clean the carpet, sure that it would come out like newHe wouldn't allow that at all and then decided to call and email about people at our corporate levelWe are an independently owned business, but he was adamant to be loud and vocal until he got his wayI'm sure there was a lot of foot stomping on his end
After months, we also let him know that he had 1) Signed a contract with us at the time of cleaning giving away any responsibility of damage in case it occurred2) Trying to embarrass us in front of our Oxi Team was slander and useless3) We offered to have a 3rd party clean the carpet as he wouldn't let us do it
He then went to a small claims court and a judge advised him to resolve this with us because he had no case
We all then agreed to have him choose a 3rd party to clean itThey performed the work, the carpet looks great, and it is all settledWe absorbed that bill and are also now defending ourselves in public
Sometimes being a small business isn't easy, but we are honest and fairIncluded in this email are the conditions of the couch, carpet, and his home after monthsDoesn't look like he tried to keep anything cleanI know they have small children, and it wasn't honest of him to try to make us look like the bad guys

All paperwork attached states what is non-refundable within entering our program and has been signed by the clientThere is a clear understanding of what the client has spent while in our program and what has been returned as a result of his spendingAll paperwork is very clear and was agreed to
by MrsEarle by her signing each of the entry forms

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I think there might be some confusion in my complaint to OxyfreshThe last statement from me was is that the carpet was going to be replaced under my warranty and I would be billing Oxyfresh for the labor which should be $Am I to understand that Oxyfresh has agreed to do this since you're saying that the company has resolved my issue? And that he's willing to pay for this because I have received no email or no communication from him saying that that he would pay the $labor billI do not see on the website either from my complaint about Oxyfresh that he was willing to do this either? I want to make sure I understand what you're saying is that he has agreed to do this? Because on your website it doesn't show any wear on his rebuttal / response to my last statement that he was going to pay.Regards,*** ***

We sent both the refund and your son's stuff based on the contract that you signed

We have been in contact with D*** *** consistently over the past several months, as recently as May 1stAlthough she mentioned her refund the first time we spoke, after I had taken over for J*** who she mentioned in the review, we agreed that the best case scenario was to continue working
to get her son Evan out here in JuneThat has been the subject of all of our conversations, and the refund has not been brought up againTechnically, based on the paperwork she signed, her refund for the reservation has been forfeited because of the length of time that we have reserved the bed for EvanDespite this, we are still working as hard as possible to get him out here and honoring the bed reservation. Thanks,R*** *** Intake Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
This complaint against Oxyfresh has not gone to a small claims court yet either present or in the pastBackground process is Stainmaster is currently in the process of replacing my carpet and giving me brand new carpet under my warranty however I will be billing you ***n and Oxyfresh the labor bill which should be about $I'm sure he'll refuse it but oh well so I'm sure it will eventually end up in small claims courtI've contacted him and the owner *** ender insurance company Safeco as well
Regards,
*** *** %

On Wed, Mar 18, at 6:PM, *** wrote:
Thank you for giving a person's contact info to meAs far as the complaint against OxyfreshI'm not sure if the complaint has been updated or not but I did have the carpet free clean and the stains came back after daysSo the carpet will have to be replacedI've already told Oxyfresh a long long time ago that if this didn't happen that I would be having him pay for it and he said he wouldn't pay for the replacement of it which doesn't make senseThe reason it doesn't make sense is it is still under warranty so my warranty would pay for it, Oxyfresh ***wood just have to pay for the labor which is just under $
Sent from my Verizon Wireless 4G LTE DROID

Complaint: 12718331
I am rejecting this response because:II reject the response because my son was there for 2 weeks and I did not get any deposit back.  There was a first and last month in the amount paid.  I did not receive any of that money back.
Regards,
E[redacted]

Complaint: 12816565
I am rejecting this response because:
Regards,
A[redacted] And M[redacted]

Dear [redacted]The following is my response to the latest from [redacted] As stated in my original answer, this happened more than 8 months ago. Blaming us 8 months later is not correct. As an effort of good faith to show we are an honest company, we even agreed to have another carpet cleaning company of your choosing clean the carpet. You were then satisfied, but 3 days later changed your mind.We have put our best foot forward on this and it seems like you are trying to take advantage of us. We will not be paying for the labor on your new carpet.Sincerely,[redacted]

---------- Forwarded message ----------
rgb(34,34,34)">From: [redacted] <[redacted]>Date: Tue, Mar 3, 2015 at 2:27 PMSubject: Ref number-[redacted]To: [redacted]
In response to a complaint made by [redacted].
 
We did have a tech clean the couch at Mr. [redacted]'s home. I cannot verify whether or not he was wearing his booties. He did clean the sofa and did spill some product. [redacted] the owner came out and cleaned the carpet an we didn't hear from Mr. [redacted] again until 8 months later.
As irate as someone can be, we still put our best foot forward when someone is being unreasonable. He asked for a brand new carpet when 8 months had passed since the incident. We offered to clean the carpet, sure that it would come out like new. He wouldn't allow that at all and then decided to call and email about 15 people at our corporate level. We are an independently owned business, but he was adamant to be loud and vocal until he got his way. I'm sure there was a lot of foot stomping on his end.
After 8 months, we also let him know that he had 1) Signed a contract with us at the time of cleaning giving away any responsibility of damage in case it occurred. 2) Trying to embarrass us in front of our Oxi Team was slander and useless. 3) We offered to have a 3rd party clean the carpet as he wouldn't let us do it.
He then went to a small claims court and a judge advised him to resolve this with us because he had no case.
We all then agreed to have him choose a 3rd party to clean it. They performed the work, the carpet looks great, and it is all settled. We absorbed that bill and are also now defending ourselves in public.
Sometimes being a small business isn't easy, but we are honest and fair. Included in this email are the conditions of the couch, carpet, and his home after 8 months. Doesn't look like he tried to keep anything clean. I know they have small children, and it wasn't honest of him to try to make us look like the bad guys.

Business states that they did indeed go back on August 29th to redo the service. The consumer has not contacted them since. Services paid for were rendered and follow up service for the second cleaning was free of charge.

whatever you do do not use this carpet cleaning company. Oxi fresh of San Diego is a joke.they are unprofessional and their techs will do a sloppy dirty job.I made the mistake of having them come out to clean my sofa and in the process they ruined and destroyed my brand new beautiful carpet. Also not only is this a bad company, you should know that the product Oxyfresh actually puts oxygen into the fibers of your carpet or sofa which in time breaks down and destroys the fibers of your sofa or carpet and will destroy it in the long run. I learn this by calling several local carpet companies and steam cleaning companies and they told me that using oxifresh on anything is a mistake. well it may I get the stain out in the beginning it will eventually break down all the fabricd and threads and destroy permanently.so believe me when I say you are better off using a traditional steam cleaning company.oxi fresh of San Diego and Glenn we're unprofessional, unethical and did not try and fix or repair the problem until it was too late. I'm finally getting brand new carpet and the company finally acknowledged their mistakes after I and fought snd fought with Glenn the owner of this local franchise and the corporate company and had to email several state and federal agencies and websites to put pressure on the company to finally fix their wrong doing.why I asked you first me sound like an environmentally friendly company it is not. It will break down and destroy your household products. Furthermore the owner and all of its employees and people who work for this company or part of a religious company called Christian missionaries cross over or cross roads so you really don't get anywhere because they're all protecting each others so be warned and do not use this company.it may be a very long and painful and frustrating experience for you like it was for me.

This company had been recommended to me. I was very pleased with the results of the carpet cleaning and the owner of the company, who cleaned the carpeting.

Dear [redacted]
The following is my response to the latest from [redacted] 
As stated in my original answer, this happened more than 8 months ago. Blaming us 8 months later is not correct. As an effort of good faith to show we are an honest company, we even agreed to have another carpet cleaning company of your choosing clean the carpet. You were then satisfied, but 3 days later changed your mind.
We have put our best foot forward on this and it seems like you are trying to take advantage of us. We will not be paying for the labor on your new carpet.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[the carpet was cleaned by another carpet company. However 20 days later or stains are starting to come back up to the carpet. So I will be getting in contact with [redacted] to have the carpet replaced under my warranty and will be charging Oxyfresh the labor to install the new carpet we should be around $200 at most.Regards,[redacted]

Review: Oxi Fresh cleaned my living room carpet on 06-13-2015. A few days after the cleaning I called the representative, Dennis T[redacted], and told him that his cleaning process appeared to separate and break the nap on the carpet. He indicated that he would stop and look. Several weeks later he stopped and looked at the carpet only to conclude that he was not sure what happened. He said he would check with his corporate office for suggestions in how to address the problem. He never got back so a few weeks later I called him back and he said that he left a couple of messages and nobody got back to him from corporate. He indicated that I could try myself. I found the corporate number ###-###-#### and called on 07-03 2015. The rep that I talked to at Oxi Fresh corporate was Sierra. She would not let me talk to a manager but said that they would work with Mr. T[redacted] to resolve my carpet issue. She said that someone would get back to me with a resolution on the issue. Approximately three weeks ago I left a message on Mr. T[redacted] cell phone only to have my call not returned. Also, I never received a call back from Oxi Fresh corporate.I did have another carpet cleaning company look at the carpet and they indicated that whoever cleaned the carpet ruined the nap on it.Desired Settlement: Replace the ruined carpet

Review: Had dirty carpets and a disabled child that needed to be cleaned came in did a quick job the carpets remained dirty and they charged excessivelyDesired Settlement: Clean carpets and fail to place judement o others

Business

Response:

Business states that they did indeed go back on August 29th to redo the service. The consumer has not contacted them since. Services paid for were rendered and follow up service for the second cleaning was free of charge.