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Oxi Fresh of Boise Carpet Cleaning

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Oxi Fresh of Boise Carpet Cleaning Reviews (2)

Complaint: ***I am rejecting this response because:
They are not telling the truth of what really happened that dayI had an appointment and I explain that to the technician I was not yelling and ranting and raving like they said I told him that I could not wait minutes he told me minutes he would be lateI explained I had an appointment to be somewhereThen that's when he yelled at me what do you want the job or not? I did call several times to get the resolution of the situation because I needed my carpets cleaned because I was having guests at my house a day before July 4thI don't know how oxyfresh can allow their employees to yell at customersThe technician is not telling the truth

We strive to call all of our customers before our appointment to confirm the appointment and the time we are estimated to arrive. Our technician called [redacted] before her appointment to let her know that we were running a little bit behind, which doesn't happen often but it does happen especially...

when it is a busy time, like before the 4th of July.
When my technician called her she was upset we were behind schedule and started yelling at our technician. She went on a bit of a rant yelling and was very worked up and my technician was driving to her house and she wouldn’t tell him if she still wanted him to come to the appointment and she would not answer him but continued to be irate about the situation.
Our technician raised his voice to get her attention and asked again “do you want me to still come?”  He asked this since it seemed like it wasn’t convenient for her since we were about 30 minutes behind. She yelled back at my technician and hung up the phone. After she hung up the phone she called our office and demanded a different technician come to her home. As much as we would have liked to have done that it was day end and all of our schedules were filled completely especially with the holiday. 
[redacted] was told several times that we would not be able to accommodate her anywhere in the schedule before the 4th of July if we didn’t have our scheduled technician come to the appointment that late afternoon.  [redacted] said she didn’t want that technician. But unfortunately there weren’t any other technicians available.
She was also told that the next available time would be after the 4th of July but she kept on calling in asking for us to send someone out when we told her from the time she decided not to have us out to her scheduled appointment that we would not have any openings until after the 4th of July. I’m not sure why she is claiming we kept offering to send out the same technician because we didn’t have a time slot available to accommodate her before the 4th of July.

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Address: 5326 W Overland Rd, Boise, Idaho, United States, 83705

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