Oxi Fresh of St. Louis Carpet Cleaning

Initial Business Response /* (1000, 6, 2015/07/19) */
My name is *** and I am the owner of Oxi-Fresh StLouisI deeply regret not living up to the customers expecationsFurther, I did contact the customer and listened deeply to her concernsOnce realizing she was still unclear on our
cleaning method; I took the time to clear up the confusion and offered to redo the job personally at no costMy offer was denied and the customer then requested her money back which I promptly refundedI did everything within reason to address and correct the concerns of the customer and acknowledge she had received poor service for which the tech has received further training