Oxi Fresh of the Rockies

We are very sorry that [redacted] is dissatisfied with the results of the carpet cleaning at the end of the summer and that we were not able to respond sooner in general and to this complaint We missed the deadline to respond to this complaint because our business is extremely seasonal with the resorts in the high country between September and December Unfortunately, because we got extremely busy we were not able to perform our customary "Redo" in a situation where the client is unsatisfied Additionally, the Tech in question had caused issues with other clients which created another distraction and he is no longer with our firm At the end the day, [redacted] was not charged for the services because she was not satisfied I do remember [redacted] sending me pictures which I do not have at this point due to a cell phone failure I do not remember the condition of the carpet from those pictures That is why a Sr Tech needs to look at the situation before setting expectations We do not know if this is year old carpet that has been cleaned every months or if it is years old and not cleaned in years.In the spirit of having satisfied clients we would be like to perform our services again with a Senior Tech provided [redacted] closes this Revdex.com case that we favorable responded to this complaint and is willing to pay us for our services upon satisfaction with the services rendered Our SrTech will assess the condition of the carpet, make appropriate recommendations and set proper expectations on the results of our services

NATURE OF DISPUTE This is in regards to the Breckenridge, CoOxi Fresh Carpet Cleaning Company that works for the western slope(Grand Junction)Please contact me!!!! I made an appointment on 7/25/for 1030hrsNo show at 1050hrs., I call, rep has tech call meTech "***" tells me he checked his schedule the night before and had no jobs scheduledI call the scheduler back and she said the owner was going to call me [redacted] calls and makes every excuse in the book for ***He tells me that [redacted] told him, that he checked his schedule late morning, NOT LAST EVENING [redacted] shows up an hour late [redacted] tells me because my carpet is very short pile he should be able to get it clean, no problemHe tells me he [redacted] add a protective stain formula for free, for his tardiness, for free [redacted] says to let it dry more than an hour due to the protective stain formulaI let it dry for 1/hours, rubbed a white rag across all three rooms in different spotsIt was black! I text ***, he said to let it dry for hrsI did, and tested with white rag againIt was black! I text ***, with pictures again, no RESPONSE!!!!!!!!!!!!! VERY DISAPPOINTED!! ***ING TO SPEAK WITH MEDIA ABOUT MY EXPERIANCE! DESIRED RESOLUTION {\fs$107.00}

[redacted] Jay,Upon further review we realized that indeed Jeanne did pay for services rendered We have since sent her a check for a full refund*** [redacted] Oxi Fresh of the Rockies970-306-x[redacted] cell***@oxifreshrockies.comwww.oxifreshrockies.com “Referrals are the greatest compliment a client can give”

NATURE OF DISPUTE
This is in regards to the Breckenridge, Co. Oxi Fresh Carpet Cleaning Company that works for the western slope(Grand Junction). Please contact me!!!! 
I made an appointment on 7/25/14 for 1030hrs. No show at 1050hrs., I call, rep has tech call me. Tech "[redacted]" tells...

me he checked his schedule the night before and had no jobs scheduled. I call the scheduler back and she said the owner was going to call me. [redacted] calls and makes every excuse in the book for [redacted]. He tells me that [redacted] told him, that he checked his schedule late morning, NOT LAST EVENING. [redacted] shows up an hour late.. [redacted] tells me because my carpet is very short pile he should be able to get it clean, no problem. He tells me he [redacted] add a protective stain formula for free, for his tardiness, for free. [redacted] says to let it dry more than an hour due to the protective stain formula. I let it dry for 2 1/2 hours, rubbed a white rag across all three rooms in different spots. It was black! I text [redacted], he said to let it dry for 24 hrs. I did, and tested with white rag again. It was black! I text [redacted], with pictures again, no RESPONSE!!!!!!!!!!!!! VERY DISAPPOINTED!! [redacted]ING TO SPEAK WITH MEDIA ABOUT MY EXPERIANCE!
DESIRED RESOLUTION
{\fs16 $107.00}

We are very sorry that [redacted] is dissatisfied with the results of the carpet cleaning at the end of the summer and that we were not able to respond sooner in general and to this complaint.  We missed the deadline to respond to this complaint because our business is extremely seasonal with the resorts in the high country between September and December.  Unfortunately, because we got extremely busy we were not able to perform our customary "Redo" in a situation where the client is unsatisfied.  Additionally, the Tech in question had caused issues with other clients which created another distraction and he is no longer with our firm.  At the end the day, [redacted] was not charged for the services because she was not satisfied.  I do remember [redacted] sending me pictures which I do not have at this point due to a cell phone failure.  I do not remember the condition of the carpet from those pictures.  That is why a Sr Tech needs to look at the situation before setting expectations.  We do not know if this is 2 year old carpet that has been cleaned every 6 months or if it is 20 years old and not cleaned in 5 years.In the spirit of having satisfied clients we would be like to perform our services again with a Senior Tech provided [redacted] closes this Revdex.com case that we favorable responded to this complaint and is willing to pay us for our services upon satisfaction with the services rendered.  Our Sr. Tech will assess the condition of the carpet, make appropriate recommendations and set proper expectations on the results of our services.

Complaint: [redacted]
I am rejecting this response because:
from: [redacted]to: [email protected]: Wed, Jan 14, 2015 at 10:37 AMsubject: Responding to Oxi Fresh carpet cleaning response. ID # [redacted]
Jay, the individual that responded to my complaint is lying. I have my bank statement showing that my check for $107.00 was indeed cashed on 8/4/14. I would like the entire amount refunded to me and I will get a different cleaning company to clean my carpets. Thank you, [redacted] Cooper

[redacted]
[redacted]
[redacted]
[redacted]
 
Jay,Upon further review we realized that indeed Jeanne did pay for services rendered.  We have since sent her a check for a full refund. [redacted]Oxi Fresh of the Rockies970-306-6100 x101[redacted] cell[redacted]@oxifreshrockies.comwww.oxifreshrockies.com “Re...⇄ are the greatest compliment a client can give”

Revdex.com:
[redacted]
Jay, because of all the lies and dishonesty from [redacted], I feel this complaint needs to stay on record for the aloud time frame. Yes I received  a check for the full amount of the carpet cleaning, but he needs to be accountable for his actions. Since my experience I have heard from many discontent customers! [redacted]
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. 
Regards, [redacted]