I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
This letter acknowledges receipt of Ms [redacted] s correspondence of February 11, 2015, As you know, Oxmoor Ford Lincoln Mercury appreciates the opportunity to respond whenever a customer complaint is brought to our attentionI deeply regret that Ms [redacted] was not completely satisfied with her recent sales experienceThe charge of $referenced in Ms [redacted] s letter represents the cost of a special benefit packageThe Special Benefits Package, as well as its associated cost is disclosed on the Purchase Order executed at the time of the purchase, This is a reimbursement benefit program which Oxmoor Ford Lincoln participates inThis benefit program does not expire until months after the vehicles date of purchase and is valued at over $I encourage Ms [redacted] to take full advantage of the programHowever, because Ms [redacted] was not provided a complete explanation of this program, I would be happy to make a one-time downward adjustment of the purchase price of the vehicle to cover the cost of the special benefit package so that MS, [redacted] will still receive the benefits provided under the programMs [redacted] should receive her check in the amount of $by the middle of next weekA pamphlet covering the benefits provided by the package will be mailed to Ms [redacted] approximately three weeks from her purchase dateIn the event Ms [redacted] does not receive her pamphlet, or has questions regarding her use of the program, please have her contact me at [redacted] I sincerely hope Ms [redacted] is enjoying her new vehicle and utilizes the benefits provided under the programSincerely, [redacted] General Manager
This letter acknowledges receipt of Mr [redacted] s’ correspondence and Oxmoor Ford appreciates the opportunity to respondMr [redacted] s purchased a pre owned vehicle with 87,miles on itThe vehicle was inspected by our service department prior to being offered for saleThe check engine light was not on during the inspection nor was it on when Mr [redacted] s took delivery of the vehicleMr [redacted] s was given the opportunity to purchase an extended warranty at the ***e when he purchased the Ford Fusion, however he declinedThe vehicle was brought in with the check engine light on after approximately 1,miles had been put on itThe extended warranty he was offered would have paid for the repairs neededOxmoor Ford does take customer satisfaction very seriously, which is why we offered to repair the vehicle for Mr [redacted] sThis good will gesture does not extend to a cash payment or reimbursement, but to the repair itselfcordingly, I must deny Mr [redacted] ’ request for a check, but the offer to repair remains openIf Mr [redacted] s has any other issues he would like to discuss, he may contact me directly at ###-###-####Sincerely, [redacted]
This letter acknowledges receipt of Mr*** correspondence of April 1, As you know, Oxmoor Ford Lincoln Mercury appreciates the opportunity to respond whenever a customer complaint is brought to our attentionMr*** came to the Oxmoor Ford Lincoln Service department on Friday
April 3, to have a Technical Service Bulletin update performed to his vehicle softwareIt does not appear that any settings have changed,
Mr*** remote start system was installed by a third party vendor following the purchase of the vehicleI have offered to diagnose the issues Mr*** continues to have with his remote start system if he will provide me with all owners manuals for the remote start system, Additionally, I have provided Mr*** with two free oil changes at no charge,
Should you have any questions please do not hesitate to contact meSincerely,
*** ***
Service Director
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
%
This letter acknowledges receipt of Mr***' correspondence of February 23, As you know, Oxmoor Ford Lincoln appreciates the opportunity to respond whenever a customer complaint is brought to our attention
I am happy to report that Oxmoor Ford Lincoln will honor the lower
advertised price and refund to Mrand Mrs***, The *** should receive their check by the middle of next weekI sincetely hope Mrand Mrs, *** are enjoying their new vehicleIf you have any questions please do nothesitate to contactino at ###-###-####*** *** General Manager
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThis resolution would be acceptable if I would ever receive the check as stated in the response. According to a phone call that I received from *** *** (General Sales Manager) the week of 2/16/I would be receiving a refund check in the amount of $600.00. He explained that due to the bad weather that week and lack of staff it would probably be the week of 2/23/before I would receive it. That would have been fine if it were trueIn the response (dated 2/27/15) sent by *** it stated that I would receive a check by the middle of this week (3/2/15) and it is now Friday, 3/6/and the check has still not been receivedDue to the fact that I attend school during the day and work an overnight position my mom has tried on several occasions to contact *** but he will not return a call to her or myself. She called twice on Monday (on his direct line that he left for us) on 3/2/and left a message each time for him to call her or myself to let us know the status of the refund check and received no call back for either message. She tried again on Tuesday, 3/3/by calling the main number and the receptionist said she saw him that day and put her again to his voice mail....NO RETURN CALL AGAIN. We tried again the evening of Wednesday, 3/4/and asked to speak to a manager and spoke to a man by the name of Kenton, explained the situation to him, and he took the number and said he would have *** to call the next day, Thursday, 3/5/The business was closed that day, Thursday, 3/5/due to the significant amount of snow we received so we didn't hear from anyone (understandably). We heard nothing again on Friday, 3/6/so we tried to call and speak with someone in accounts payable that could possibly tell us where we stood concerning my refund check. AGAIN, had to leave a message and NO CALL BACKTheir customer service (or lack thereof) is unacceptable and they lie. *** called and left a message and then I spoke with him personally and he said the check would be received the week of 2/23/15, no check. *** stated in his response that it would be received the middle of this week, 3/2/15, no check. And, Kenton told us he would have *** to return the call..no return callI hope I can receive my refund check as stated so we may resolve this issue and move onRegards,
*** ***
&nb
This letter acknowledges receipt of Mr. [redacted]s correspondence of March 18, 2015. As you know, Oxmoor Ford Lincoln Mercury appreciates the opportunity to respond whenever a customer complaint is brought to our attention,
I deeply regret that Mr. [redacted] was not completely satisfied with his...
recent sales experience. The charge of $598.90 referenced in Mr. [redacted]s letter represents the cost of a special benefit package, The Special Benefits Package, as well as its associated cost was disclosed on the Purchase Order executed at the of the purchase and was discussed during the negotiations for the vehicle. This is a reimbursement benefit program in which Oxmoor Ford Lincoln participates. This benefit program does not expire until 36 months after the vehicles date of purchase and is valued at over $6,000. I encourage Ms. [redacted] to take full advantage of the program.
A pamphlet covering the benefits provided by the package will be mailed to Mr. [redacted] approximately three weeks from his purchase date, In the event Mr. [redacted] does not receive his pamphlet, or has questions regarding his use of the program, please have him contact me at ###-###-####.
I sincetely hope Mr. [redacted] is enjoying his new vehicle and utilizes the benefits provided under the program,
Sincerely,
.
[redacted]General Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This letter acknowledges receipt of a consumer complaint dated November , 2014. As you know, Oxmoor Ford Lincoln appreciates the opportunity to respond whenever a customer complaint is brought to my attention....
I have reviewed Mr. [redacted]'s complaint and offer to repair Mr. [redacted] vehicle at Oxmoor Ford Lincolns expense at our service facility, I have attempted to contact Mr. [redacted] by telephone several, but have been unsuccessful in reaching him, Please have
Mr. [redacted] telephone me at ###-###-#### so we can make arrangements to get his vehicle repaired,
Should you require further information please don't hesitate to contact me
Very Truly Yours,
[redacted] |
This letter acknowledges receipt of Mr. [redacted]s’ correspondence and Oxmoor Ford appreciates the opportunity to respond.
Mr. [redacted]s purchased a pre owned vehicle with 87,040 miles on it. The vehicle was inspected by our service department prior to being offered for sale. The check engine light was not on during the inspection nor was it on when Mr. [redacted]s took delivery of the vehicle. Mr. [redacted]s was given the opportunity to purchase an extended warranty at the [redacted]e when he purchased the Ford Fusion, however he declined.
The vehicle was brought in with the check engine light on after approximately 1,000 miles had been put on it. The extended warranty he was offered would have paid for the repairs needed.
Oxmoor Ford does take customer satisfaction very seriously, which is why we offered to repair the vehicle for Mr. [redacted]s. This good will gesture does not extend to a cash payment or reimbursement, but to the repair itself. Accordingly, I must deny Mr. [redacted]’ request for a check, but the offer to repair remains open. If Mr. [redacted]s has any other issues he would like to discuss, he may contact me directly at ###-###-####.
Sincerely,
[redacted]
This letter acknowledges receipt of Ms. [redacted]s correspondence of February 11, 2015, As you know, Oxmoor Ford Lincoln Mercury appreciates the opportunity to respond whenever a customer complaint is brought to our attention.
I deeply regret that Ms. [redacted] was not completely satisfied with...
her recent sales experience. The charge of $598.90 referenced in Ms. [redacted]s letter represents the cost of a special benefit package. The Special Benefits Package, as well as its associated cost is disclosed on the Purchase Order executed at the time of the purchase, This is a reimbursement benefit program which Oxmoor Ford Lincoln participates in. This benefit program does not expire until 36 months after the vehicles date of purchase and is valued at over $6.000. I encourage Ms. [redacted] to take full advantage of the program. However, because Ms. [redacted] was not provided a complete explanation of this program, I would be happy to make a one-time downward adjustment of the purchase price of the vehicle to cover the cost of the special benefit package so that MS, [redacted] will still receive the benefits provided under the program. Ms. [redacted] should receive her check in the amount of $600.00 by the middle of next week.
A pamphlet covering the benefits provided by the package will be mailed to Ms. [redacted] approximately three weeks from her purchase date. In the event Ms. [redacted] does not receive her pamphlet, or has questions regarding her use of the program, please have her contact me at [redacted]. I sincerely hope Ms. [redacted] is enjoying her new vehicle and utilizes the benefits provided under the program.
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I prefer to receive the $889 and take it to someone of my choosing for the following reasons:
When I went to purchase the car, I was told 8% was the best interest rate I could get but when I left my interest rate was much lower, which tells me there was honesty issues from the second I walked in.
I was told that I have free oil changes for 6 months but I paid for them when I signed the paperwork.
I was told all I had to do was go to the service center to get the oil change and it was covered, but when I got there, there was nothing in the system that I have "free" oil changes every 6 months.
When I took the car to get the check engine light checked, I had an appointment, yet when I arrived I was told the appointment was just to acknowledge I was coming and that it would be 60-90 minutesw before my car would begin its inspection.
I have had a big hassle trying to get the car repaired and spent [redacted]e working on this that I shouldn't have had to spend and I don't want to continue spending [redacted]e with Oxmoor trying to get it fixed.
I have had poor experiences with me taking my car to a dealer to get something fixed and then something else goes wrong with it.
I was told that the car was given a basic inspection on it prior to selling it to me, yet when I took it in for an oil change, there were sunflower seeds cluttering the filter and I haven't been anywhere that something like that could have happened so I don't think something as simple as the filter was changed out. That "free" oil change cost me $60 as a result.
When I left the service center after the inspection, the check engine light was off on the car. How do I know that the light wasn't reset prior to me purchasing it?
The response I received was that [redacted] has called several [redacted]es and offered to resolve the situation by repairing it but the only message I received was to call back and I returned the call the day I received it.
If you put yourself in my shoes, I am sure you see why I am reluctant to take my car to Oxmoor to get it repaired.
Regards,
[redacted]s
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
This letter acknowledges receipt of Ms [redacted] s correspondence of February 11, 2015, As you know, Oxmoor Ford Lincoln Mercury appreciates the opportunity to respond whenever a customer complaint is brought to our attentionI deeply regret that Ms [redacted] was not completely satisfied with her recent sales experienceThe charge of $referenced in Ms [redacted] s letter represents the cost of a special benefit packageThe Special Benefits Package, as well as its associated cost is disclosed on the Purchase Order executed at the time of the purchase, This is a reimbursement benefit program which Oxmoor Ford Lincoln participates inThis benefit program does not expire until months after the vehicles date of purchase and is valued at over $I encourage Ms [redacted] to take full advantage of the programHowever, because Ms [redacted] was not provided a complete explanation of this program, I would be happy to make a one-time downward adjustment of the purchase price of the vehicle to cover the cost of the special benefit package so that MS, [redacted] will still receive the benefits provided under the programMs [redacted] should receive her check in the amount of $by the middle of next weekA pamphlet covering the benefits provided by the package will be mailed to Ms [redacted] approximately three weeks from her purchase dateIn the event Ms [redacted] does not receive her pamphlet, or has questions regarding her use of the program, please have her contact me at [redacted] I sincerely hope Ms [redacted] is enjoying her new vehicle and utilizes the benefits provided under the programSincerely, [redacted] General Manager
This letter acknowledges receipt of Mr [redacted] s’ correspondence and Oxmoor Ford appreciates the opportunity to respondMr [redacted] s purchased a pre owned vehicle with 87,miles on itThe vehicle was inspected by our service department prior to being offered for saleThe check engine light was not on during the inspection nor was it on when Mr [redacted] s took delivery of the vehicleMr [redacted] s was given the opportunity to purchase an extended warranty at the ***e when he purchased the Ford Fusion, however he declinedThe vehicle was brought in with the check engine light on after approximately 1,miles had been put on itThe extended warranty he was offered would have paid for the repairs neededOxmoor Ford does take customer satisfaction very seriously, which is why we offered to repair the vehicle for Mr [redacted] sThis good will gesture does not extend to a cash payment or reimbursement, but to the repair itself
cordingly, I must deny Mr [redacted] ’ request for a check, but the offer to repair remains openIf Mr [redacted] s has any other issues he would like to discuss, he may contact me directly at ###-###-####Sincerely, [redacted]
This letter acknowledges receipt of Mr*** correspondence of April 1, As you know, Oxmoor Ford Lincoln Mercury appreciates the opportunity to respond whenever a customer complaint is brought to our attentionMr*** came to the Oxmoor Ford Lincoln Service department on Friday
April 3, to have a Technical Service Bulletin update performed to his vehicle softwareIt does not appear that any settings have changed,
Mr*** remote start system was installed by a third party vendor following the purchase of the vehicleI have offered to diagnose the issues Mr*** continues to have with his remote start system if he will provide me with all owners manuals for the remote start system, Additionally, I have provided Mr*** with two free oil changes at no charge,
Should you have any questions please do not hesitate to contact meSincerely,
*** ***
Service Director
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
%
This letter acknowledges receipt of Mr***' correspondence of February 23, As you know, Oxmoor Ford Lincoln appreciates the opportunity to respond whenever a customer complaint is brought to our attention
I am happy to report that Oxmoor Ford Lincoln will honor the lower
advertised price and refund to Mrand Mrs***, The *** should receive their check by the middle of next weekI sincetely hope Mrand Mrs, *** are enjoying their new vehicleIf you have any questions please do nothesitate to contactino at ###-###-####*** *** General Manager
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThis resolution would be acceptable if I would ever receive the check as stated in the response. According to a phone call that I received from *** *** (General Sales Manager) the week of 2/16/I would be receiving a refund check in the amount of $600.00. He explained that due to the bad weather that week and lack of staff it would probably be the week of 2/23/before I would receive it. That would have been fine if it were trueIn the response (dated 2/27/15) sent by *** it stated that I would receive a check by the middle of this week (3/2/15) and it is now Friday, 3/6/and the check has still not been receivedDue to the fact that I attend school during the day and work an overnight position my mom has tried on several occasions to contact *** but he will not return a call to her or myself. She called twice on Monday (on his direct line that he left for us) on 3/2/and left a message each time for him to call her or myself to let us know the status of the refund check and received no call back for either message. She tried again on Tuesday, 3/3/by calling the main number and the receptionist said she saw him that day and put her again to his voice mail....NO RETURN CALL AGAIN. We tried again the evening of Wednesday, 3/4/and asked to speak to a manager and spoke to a man by the name of Kenton, explained the situation to him, and he took the number and said he would have *** to call the next day, Thursday, 3/5/The business was closed that day, Thursday, 3/5/due to the significant amount of snow we received so we didn't hear from anyone (understandably). We heard nothing again on Friday, 3/6/so we tried to call and speak with someone in accounts payable that could possibly tell us where we stood concerning my refund check. AGAIN, had to leave a message and NO CALL BACKTheir customer service (or lack thereof) is unacceptable and they lie. *** called and left a message and then I spoke with him personally and he said the check would be received the week of 2/23/15, no check. *** stated in his response that it would be received the middle of this week, 3/2/15, no check. And, Kenton told us he would have *** to return the call..no return callI hope I can receive my refund check as stated so we may resolve this issue and move onRegards,
*** ***
&nb
This letter acknowledges receipt of Mr. [redacted]s correspondence of March 18, 2015. As you know, Oxmoor Ford Lincoln Mercury appreciates the opportunity to respond whenever a customer complaint is brought to our attention,
I deeply regret that Mr. [redacted] was not completely satisfied with his...
recent sales experience. The charge of $598.90 referenced in Mr. [redacted]s letter represents the cost of a special benefit package, The Special Benefits Package, as well as its associated cost was disclosed on the Purchase Order executed at the of the purchase and was discussed during the negotiations for the vehicle. This is a reimbursement benefit program in which Oxmoor Ford Lincoln participates. This benefit program does not expire until 36 months after the vehicles date of purchase and is valued at over $6,000. I encourage Ms. [redacted] to take full advantage of the program.
A pamphlet covering the benefits provided by the package will be mailed to Mr. [redacted] approximately three weeks from his purchase date, In the event Mr. [redacted] does not receive his pamphlet, or has questions regarding his use of the program, please have him contact me at ###-###-####.
I sincetely hope Mr. [redacted] is enjoying his new vehicle and utilizes the benefits provided under the program,
Sincerely,
.
[redacted]General Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This letter acknowledges receipt of a consumer complaint dated November , 2014. As you know, Oxmoor Ford Lincoln appreciates the opportunity to respond whenever a customer complaint is brought to my attention....
I have reviewed Mr. [redacted]'s complaint and offer to repair Mr. [redacted] vehicle at Oxmoor Ford Lincolns expense at our service facility, I have attempted to contact Mr. [redacted] by telephone several, but have been unsuccessful in reaching him, Please have
Mr. [redacted] telephone me at ###-###-#### so we can make arrangements to get his vehicle repaired,
Should you require further information please don't hesitate to contact me
Very Truly Yours,
[redacted] |
This letter acknowledges receipt of Mr. [redacted]s’ correspondence and Oxmoor Ford appreciates the opportunity to respond.
Mr. [redacted]s purchased a pre owned vehicle with 87,040 miles on it. The vehicle was inspected by our service department prior to being offered for sale. The check engine light was not on during the inspection nor was it on when Mr. [redacted]s took delivery of the vehicle. Mr. [redacted]s was given the opportunity to purchase an extended warranty at the [redacted]e when he purchased the Ford Fusion, however he declined.
The vehicle was brought in with the check engine light on after approximately 1,000 miles had been put on it. The extended warranty he was offered would have paid for the repairs needed.
Oxmoor Ford does take customer satisfaction very seriously, which is why we offered to repair the vehicle for Mr. [redacted]s. This good will gesture does not extend to a cash payment or reimbursement, but to the repair itself. Accordingly, I must deny Mr. [redacted]’ request for a check, but the offer to repair remains open. If Mr. [redacted]s has any other issues he would like to discuss, he may contact me directly at ###-###-####.
Sincerely,
[redacted]
This letter acknowledges receipt of Ms. [redacted]s correspondence of February 11, 2015, As you know, Oxmoor Ford Lincoln Mercury appreciates the opportunity to respond whenever a customer complaint is brought to our attention.
I deeply regret that Ms. [redacted] was not completely satisfied with...
her recent sales experience. The charge of $598.90 referenced in Ms. [redacted]s letter represents the cost of a special benefit package. The Special Benefits Package, as well as its associated cost is disclosed on the Purchase Order executed at the time of the purchase, This is a reimbursement benefit program which Oxmoor Ford Lincoln participates in. This benefit program does not expire until 36 months after the vehicles date of purchase and is valued at over $6.000. I encourage Ms. [redacted] to take full advantage of the program. However, because Ms. [redacted] was not provided a complete explanation of this program, I would be happy to make a one-time downward adjustment of the purchase price of the vehicle to cover the cost of the special benefit package so that MS, [redacted] will still receive the benefits provided under the program. Ms. [redacted] should receive her check in the amount of $600.00 by the middle of next week.
A pamphlet covering the benefits provided by the package will be mailed to Ms. [redacted] approximately three weeks from her purchase date. In the event Ms. [redacted] does not receive her pamphlet, or has questions regarding her use of the program, please have her contact me at [redacted]. I sincerely hope Ms. [redacted] is enjoying her new vehicle and utilizes the benefits provided under the program.
Sincerely,
[redacted]
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I prefer to receive the $889 and take it to someone of my choosing for the following reasons:
When I went to purchase the car, I was told 8% was the best interest rate I could get but when I left my interest rate was much lower, which tells me there was honesty issues from the second I walked in.
I was told that I have free oil changes for 6 months but I paid for them when I signed the paperwork.
I was told all I had to do was go to the service center to get the oil change and it was covered, but when I got there, there was nothing in the system that I have "free" oil changes every 6 months.
When I took the car to get the check engine light checked, I had an appointment, yet when I arrived I was told the appointment was just to acknowledge I was coming and that it would be 60-90 minutesw before my car would begin its inspection.
I have had a big hassle trying to get the car repaired and spent [redacted]e working on this that I shouldn't have had to spend and I don't want to continue spending [redacted]e with Oxmoor trying to get it fixed.
I have had poor experiences with me taking my car to a dealer to get something fixed and then something else goes wrong with it.
I was told that the car was given a basic inspection on it prior to selling it to me, yet when I took it in for an oil change, there were sunflower seeds cluttering the filter and I haven't been anywhere that something like that could have happened so I don't think something as simple as the filter was changed out. That "free" oil change cost me $60 as a result.
When I left the service center after the inspection, the check engine light was off on the car. How do I know that the light wasn't reset prior to me purchasing it?
The response I received was that [redacted] has called several [redacted]es and offered to resolve the situation by repairing it but the only message I received was to call back and I returned the call the day I received it.
If you put yourself in my shoes, I am sure you see why I am reluctant to take my car to Oxmoor to get it repaired.
Regards,
[redacted]s