Oxmoor Hyundai

This letter acknowledges the receipt of a consumer complaint dated October 31, As you know, Oxmoor Hyundai appreciates the opportunity to respond whenever a customer complaint is brought to our attention.Unfortunately Ms [redacted] filed her complaint against the wrong companyThe money she is seeking is due from Hyundai Motor America, not Oxmoor Hyundai.Hyundai Motor America has provided a lifetime reimbursement program to cover additional fuel costs associated with the ratings change, Hyundai has also offered the option of a single lump sum cash payment for those customers who would rather not return to a dealership to have their mileage verified, Information on the mileage reimbursement is available on line at www.hyundaimpginfo.com.It is Hyundai Motor America, the manufacturer of the vehicles, that issues the refunds, and Mrs [redacted] needs to contact Hyundai Motor America directly by calling 877-277-or by mail:Hyundai Fuel Economy Class Action Settlement Program Headquarters P.OBox Newport Beach, CA 95658Should you have any questions please feel free to contact me at [redacted] .Sincerely, [redacted] General ManagerSEE ATTACHMENT FOR ORIGINAL

See attachment.This letter acknowledges the receipt of a consumer complaint dated October 10, As you know, Oxmoor Hyundai appreciates the opportunity to respond whenever a customer complaint is brought to our attention.I am happy to report that the complaint has been resolved to Ms [redacted] 's full satisfaction.Should you have any questions please do not hesitate to contact meSincerely, [redacted] ***|CFO

This letter acknowledges receipt of Ms*** correspondence of August 27, As you know, Oxmoor Hyundai appreciates the opportunity to respond whenever a customer complaint is brought to our attention
I have investigated Ms*** complaint and offer the following in response:
On or
about June 29, 2015, Ms*** visited Oxmoor Hyundai to purchase a Hyundai AzeraAs part of the transaction, Ms*** traded in her Lincoln MKZThe value of the trade was diminished by $1,because it required substantial repairsOxmoor
Hyundai ultimately decided not to repair, but rather retail the Lincoln at auction in its current condition
As Ms*** received the negotiated trade in value at the time of the transaction, nothing is due or owed in regards to this complaint
If you have any questions please do not hesitate to contact me
Sincerely,
*** ***
-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have resolved the issue with *** *** at Oxmoor HyundaiI consider the matter closedThank you for your help with this matter
Regards,
*** ***

This letter acknowledges receipt of Ms. [redacted] correspondence of June 24, 2015. As you know, Oxmoor Hyundai appreciates the opportunity to respond whenever a customer complaint is brought to our attention,I am happy to report that the complaint has been resolved to the customers full Satisfaction,...

Ms. [redacted] picked up her vehicle on June 25, 2015 and when I spoke to her on June 26th she confirmed that all of her concerns have been taken care of.If you have any questions please do not hesitate to contact me.Sincerely,[redacted]

See attachment.This letter acknowledges the receipt of a consumer complaint dated October 10, 2016. As you know, Oxmoor Hyundai appreciates the opportunity to respond whenever a customer complaint is brought to our attention.I am happy to report that the complaint has been resolved to Ms. [redacted]'s...

full satisfaction.Should you have any questions please do not hesitate to contact me. Sincerely,[redacted]|CFO

This letter acknowledges the receipt of a consumer complaint dated October 31, 2016. As you know, Oxmoor Hyundai appreciates the opportunity to respond whenever a customer complaint is brought to our attention.Unfortunately Ms. [redacted] filed her complaint against the wrong company. The money she is...

seeking is due from Hyundai Motor America, not Oxmoor Hyundai.Hyundai Motor America has provided a lifetime reimbursement program to cover additional fuel costs associated with the ratings change, Hyundai has also offered the option of a single lump sum cash payment for those customers who would rather not return to a dealership to have their mileage verified, Information on the mileage reimbursement is available on line at www.hyundaimpginfo.com.It is Hyundai Motor America, the manufacturer of the vehicles, that issues the refunds, and Mrs. [redacted] needs to contact Hyundai Motor America directly by calling 877-277-0012 or by mail:Hyundai Fuel Economy Class Action Settlement Program Headquarters P.O. Box 10759 Newport Beach, CA 95658Should you have any questions please feel free to contact me at [redacted].Sincerely,[redacted] General ManagerSEE ATTACHMENT FOR ORIGINAL