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Oxotic Supercar Driving Experience

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Reviews Oxotic Supercar Driving Experience

Oxotic Supercar Driving Experience Reviews (4)

I received your message last weekI unable to issue a refund as it is impossible to do so at this point.I'll explainI had to go back and look at what I had written you back in mid November almost months agoBased on the email it was my understanding that there was a possibility that you could potentially me moving within the "near future" you were worried about scheduling a tour during the winter months and weather cancelations My response is basically a version of our standard refund policy found on our websiteI said I would work with you as our policy for cancelations due to weather is a full refund for out of town guestsYou have had months to use the gift voucherThere is not a merchant that sells gift cards with a refund policy for purchases months laterMost have a no refund policy on gift cards all togetherI am sympathetic to your situation but my hands are tiedAfter days, I have no way of offering you a refund back on your credit cardThis is out of my control and impossible as my merchant services company no longer supports refund transactions after daysTo put the review into context: Here was my response to you on November 11th 2015, in response to your concern about weather cancelations and living hours from Denver***,This is an easy answerYes, we do offer a full refund to out of state guests in the event we can not provide a tour during their stayWe try really hard to guests outWe also do a lot of driving in the winterWe canceled more days last May than we did all Winter.I think your husband will be ecstatic to receive one of our tours as a giftThey are so much fun and the memory will last a lifetime.Thanks, [redacted] REFUND & CANCELATIONSCANCELLATION POLICYBecause of the limited availability of our tour openings, we will authorize your credit card for 100% of the full cost of the driving package at the time of bookingWe understand things come up, if you need to cancel your appointment we will allow you to move your appointment or bank your reservation for up to one full year from the date of purchaseYou must notify us within hours of your appointment to receive a credit towards a future tourIf you no-show at the time of your reservation without notifying us ahead of time, you will be charged a cancellation fee of 100% of the total Driving Experience costThere are no exceptions to this cancellation policySorry.WEATHER POLICYUnfortunately we cannot control the weather, but we try to be understanding and flexible when the weather isn’t cooperatingYou will have one year from scheduled date to reschedule for an alternate dateIf you are traveling from out of state and are unable to use your credit due to weather related cancellations we will provide a full refund.REFUND POLICY / MECHANICAL BREAKDOWNWe do our very best to work with our customers and want to make sure you are 100% satisfied with your driving experienceWe do not offer refunds for gift certificates or voucher purchasesWe will allow you to move your appointment or bank your reservation for one full year from the date of purchase

Initial Business Response /* (1000, 5, 2015/10/09) */
First, the only per-arrangements that were made was a standard reservation made by the wife pf the son and HusbandOur first notification that the son was under was when they checked in and a DL was provided2nd her son and husband left and
*** (wife) came back to "deal" with usWhich is why some of this story is being misconstrued
I hate to say it, but sometimes the customer is not always rightIn this case *** and her husband *** became upset at the Oxotic Staff, because they did not like our driving age limit policyShe did state that she called last December and said your son was about to turn and we said that was okShe could not tell us who she spoke to so I could not investigate the claimIn any event our under policy started late this Summer so I am not sure where the disconnect occurredI will get more into that further down
Claiming we refused to provide a refund is just a lieWe immediately gave *** a refund on the amount she paid to upgrade reversing the transaction back to her card(she did not ask for that, I just did it proactively minutes after she left) I also told her you and your son were welcome to reschedule without any penalty when he is She scoffed demanded my name, so I said she could go back to groupon and request a full refund(Even though the voucher was purchased almost a year ago and had already expired/ Groupon has a month expiration at the time she purchased her voucher that was in December of 2014) I told her I would allow a refund if asked by grouponGroupon collects the clients money we do notTherefor we have nothing to refundShe did not make eye contact and stormed outThat's what happenedEveryone at Oxotic loves our company, we love our clients and appreciate our continued success which stems from great serviceHowever, we have to have rules to keep our employees and customers safe
Our rules for under drivers are set with specific precautions that we feel are necessary for those under years of ageAdditionally prearranged requirements are made by our staff prior to those appointmentsPlease understand these are extremely powerful and very expensive $300,vehicles and we want to keep our customers safeMost parents would understand that our rules are in place with the best intentionsNot financial gain, inexperienced children under should be accompanied by someone who can supervise their driving responsibly
Our rules are as follows, we require a full staff and the driver (Under 21) to be accompanied by our ownerBecause of the additional requirements and special arrangements, we require the participant to pay full price for the experienceAll of our discounted vouchers (including your groupon) state you must be over to driveWe are very sorry they were unhappy with their experience, as we stated when you they were here; they are eligible to reschedule for a later date we've already refunded the funds that were collected by Oxotic

I received your message last week. I unable to issue a refund as it is impossible to do so at this point.I'll explain. I had to go back and look at what I had written you back in mid November almost 9 months ago. Based on the email it was my understanding that there was a possibility that you could...

potentially me moving within the "near future" you were worried about scheduling a tour during the winter months and weather cancelations . My response is basically a version of our standard refund policy found on our website. I said I would work with you as our policy for cancelations due to weather is a full refund for out of town guests. You have had 9 months to use the gift voucher. There is not a merchant that sells gift cards with a refund policy for purchases 9 months later. Most have a no refund policy on gift cards all together. I am sympathetic to your situation but my hands are tied. After 90 days, I have no way of offering you a refund back on your credit card. This is out of my control and impossible as my merchant services company no longer supports refund transactions after 90 days. To put the review into context: Here was my response to you on November 11th 2015, in response to your concern about weather cancelations and living 4 hours from Denver. [redacted],This is an easy answer. Yes, we do offer a full refund to out of state guests in the event we can not provide a tour during their stay. We try really hard to guests out. We also do a lot of driving in the winter. We canceled more days last May than we did all Winter.I think your husband will be ecstatic to receive one of our tours as a gift. They are so much fun and the memory will last a lifetime.Thanks,[redacted]REFUND & CANCELATIONSCANCELLATION POLICYBecause of the limited availability of our tour openings, we will authorize your credit card for 100% of the full cost of the driving package at the time of booking. We understand things come up, if you need to cancel your appointment we will allow you to move your appointment or bank your reservation for up to one full year from the date of purchase. You must notify us within 24 hours of your appointment to receive a credit towards a future tour. If you no-show at the time of your reservation without notifying us ahead of time, you will be charged a cancellation fee of 100% of the total Driving Experience cost. There are no exceptions to this cancellation policy. Sorry.WEATHER POLICYUnfortunately we cannot control the weather, but we try to be understanding and flexible when the weather isn’t cooperating. You will have one year from scheduled date to reschedule for an alternate date. If you are traveling from out of state and are unable to use your credit due to weather related cancellations we will provide a full refund.REFUND POLICY / MECHANICAL BREAKDOWNWe do our very best to work with our customers and want to make sure you are 100% satisfied with your driving experience. We do not offer refunds for gift certificates or voucher purchases. We will allow you to move your appointment or bank your reservation for one full year from the date of purchase.

Revdex.com:
I do not understand why you feel that your hands are tied. you have my money in your account and you could certainly issue a refund check. I did state specifically that my husbands schedule was unpredictable. He has been living and working across the country for over a year and would come home sporadically. He has been unable to come home long enough to use this gift voucher. If you had been more specific and honest in your answer, providing me your cancellation policy like you did now, 9 months later, I would never have purchased the gift certificate for him.  I also sent you a copy of our correspondence from November in July as well as contacting your business, so you did not have to search through months of emails. I think it is unethical to withhold your whole policy and mislead someone to spend money, provide no services and then refuse to refund the money.
Sincerely,
[redacted]

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Address: 810 Brickyard Cir Unit 4, Golden, Colorado, United States, 80403-8055

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