Mr [redacted] purchased a piece of equipment from us on 11-04-for $with free shipping He stated that he had a piece of equipment to use as a trade in that was in "very good hardly used condition" but that it "just had a light on, and needs minor repair"I was hesitant to take it in, knowing the possible troubles with that equipment.Taking Mr***'s description of "very good shape" into consideration, I offered a "POTENTIAL $CREDIT DUE FOR CUSTOMER TRADE IN [redacted] " as copied directly from his invoiceI have included a copy for you to reviewThis is the same copy that was also e-mailed to Mr*** ( [redacted] ) upon his purchase.What we received to our establishment was a piece of equipment that needed repairs far exceeding anything that made financial sense for us to deal withWe indeed did NOT "refuse" Mr***'s package As you can see on the invoice included, we issued a second tracking number for his package to be returned to himHis equipment was thoroughly assessed by our trained technicians We even included a hand written explanation of why we did not want the unit as a trade in.We will not be issuing the requested $credit, as we did not keep his trade inHe received what he purchased, and in fact it was at a sale priceprice is $1995, and he paid $1895.We will not accept a Revdex.com downgrade simply because a customer demands itThere was no wrong doing on our partIf anything, I feel we were mislead as to the condition of the customers trade in[redacted] CEO OxygenPlus Medical
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] has his facts wrong I placed this order on Monday December 29th, not my father I received a paid invoice on 12/30/showing a ship date of 12/30/ When I placed the order I asked [redacted] to please email or call me with the tracking number so we could watch for the product I explained to him that the dogs in the neighborhood have a reputation of taking things off porches and tearing them upHe never mentioned this item was on back order or that he was closing for the holidays I waited until January 2nd to contact [redacted] about a tracking number I did talk to [redacted] that time and he said he would email his customer asking for a tracking numberI assume he did, I got a copy of an email addressed to me, not his customer, asking for a tracking number.When I hadn't heard from anyone, I contacted [redacted] again on Monday January 5th around noonHe said he would call his customer and would call me back within minutes with a tracking number I never heard from his so around 4:I called again [redacted] said he was doing all he could to get a tracking number and I told him I would call him back at am the next day for the tracking number He got very ugly with me and I told him I was filing a complaint with the Revdex.com and then he got very upset and starting cursing at me and as I stated in my original complaint he said ** Very unprofessional, rude and disrespectful.I was never rude to himI simply insisted that it had been a week since I ordered this product for my father and had no response as to when it had shipped, or was shipping I wasn't the one who cancelled the order [redacted] said he was cancelling it and I agreed When I told him I wanted a refund ASAP so we could order my father another concentrator he said "I will refund it sometime this week"We did order a concentrator from another company and had it in one day And also, I was told that by law this company needed an RX from my father's doctor since this oxygen concentrator was considered a drug [redacted] never obtained an RX from my father's doctor for this order, nor the previous order when my father drove to the company, hours away, to pick up the 1st oxygen concentrator.ss This company really needs to be investigated for its business practices and unprofessionalism I work in customer service, I know how to treat customers and if I were to speak to a customer the way [redacted] spoke to me, I would be job hunting I will do whatever I need to do to get the word out about this company and their rudeness, business practices, etc.Thank you for your time and attention to this very serious matter Businesses like this need to exposed Regards, [redacted] ***
Mr [redacted] purchased a piece of equipment from us on 11-04-for $with free shipping He stated that he had a piece of equipment to use as a trade in that was in "very good hardly used condition" but that it "just had a light on, and needs minor repair"I was hesitant to take it in, knowing the possible troubles with that equipment.Taking Mr***'s description of "very good shape" into consideration, I offered a "POTENTIAL $CREDIT DUE FOR CUSTOMER TRADE IN [redacted] " as copied directly from his invoiceI have included a copy for you to reviewThis is the same copy that was also e-mailed to Mr*** ( [redacted] ) upon his purchase.What we received to our establishment was a piece of equipment that needed repairs far exceeding anything that made financial sense for us to deal withWe indeed did NOT "refuse" Mr***'s package As you can see on the invoice included, we issued a second tracking number for his package to be returned to himHis equipment was thoroughly assessed by our trained technicians We even included a hand written explanation of why we did not want the unit as a trade in.We will not be issuing the requested $credit, as we did not keep his trade inHe received what he purchased, and in fact it was at a sale priceprice is $1995, and he paid $1895.We will not accept a Revdex.com downgrade simply because a customer demands itThere was no wrong doing on our partIf anything, I feel we were mislead as to the condition of the customers trade in[redacted] CEO OxygenPlus Medical
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] has his facts wrong I placed this order on Monday December 29th, not my father I received a paid invoice on 12/30/showing a ship date of 12/30/ When I placed the order I asked [redacted] to please email or call me with the tracking number so we could watch for the product I explained to him that the dogs in the neighborhood have a reputation of taking things off porches and tearing them upHe never mentioned this item was on back order or that he was closing for the holidays I waited until January 2nd to contact [redacted] about a tracking number I did talk to [redacted] that time and he said he would email his customer asking for a tracking numberI assume he did, I got a copy of an email addressed to me, not his customer, asking for a tracking number.When I hadn't heard from anyone, I contacted [redacted] again on Monday January 5th around noonHe said he would call his customer and would call me back within minutes with a tracking number I never heard from his so around 4:I called again [redacted] said he was doing all he could to get a tracking number and I told him I would call him back at am the next day for the tracking number He got very ugly with me and I told him I was filing a complaint with the Revdex.com and then he got very upset and starting cursing at me and as I stated in my original complaint he said ** Very unprofessional, rude and disrespectful.I was never rude to himI simply insisted that it had been a week since I ordered this product for my father and had no response as to when it had shipped, or was shipping I wasn't the one who cancelled the order [redacted] said he was cancelling it and I agreed When I told him I wanted a refund ASAP so we could order my father another concentrator he said "I will refund it sometime this week"We did order a concentrator from another company and had it in one day And also, I was told that by law this company needed an RX from my father's doctor since this oxygen concentrator was considered a drug [redacted] never obtained an RX from my father's doctor for this order, nor the previous order when my father drove to the company, hours away, to pick up the 1st oxygen concentrator.ss This company really needs to be investigated for its business practices and unprofessionalism I work in customer service, I know how to treat customers and if I were to speak to a customer the way [redacted] spoke to me, I would be job hunting I will do whatever I need to do to get the word out about this company and their rudeness, business practices, etc.Thank you for your time and attention to this very serious matter Businesses like this need to exposed Regards, [redacted] ***