OxyTech

I contracted with OxyTech to have a POC for my flight from [redacted] to [redacted].I had respiratory failure in December 2015/January 2016 and was in a rehab facility, where I was told I will be on Oxygen for the remainder of my life. When leaving the rehab they contacted [redacted] and they were out of POC (portable oxygen concentrator) so they referred me to OxyTech. We secured a POC for an airflight that had one layover that was 45 minutes. The total travel time was 6 hr 15 minutes from [redacted] to [redacted]. I was advised by the owner of OxyTech, [redacted] that the unit was fully charged and it would last the entire flight. Both of my sons spoke with him again and OxyTech assured them both 6 hr 15 min was not an issue and there would be no worries of the battery going dead. Traveling with my 22 yr old grandson, at our 45 min layover in Dallas, he plugged in the POC to insure a little extra charge. We were 1 1/2 hrs from landing in Lexington and the POC stopped working. We landed at midnight EST so the next day we called OxyTech and advised them of what happened. They said I misused the machine. I had to send the POC back via [redacted] or [redacted] was going to charge me another $425.00 for usage. I contacted [redacted] and asked who would be responsible for the shipping and he stated that he would reimburse me the shipping charges since we had an issue with the unit. So we returned it and the shipping fee was $149.00. When I called [redacted] to let him know it was on the way, he said to mail him a copy of the receipt and he would have a check sent. Three weeks went past and I never received a check. When I called [redacted] and inquired the status of the check, he flat out called me a liar and told me I was an ae, then he hung up on me. At 77 years old do not need to be spoken to that way. My son called his office back and requested to speak with him and when [redacted] got on the phone he dropped the "F" word to my son and told him that his mother was a "F-in" liar and called my son an ae too. What he doesn't know is that my son that he cursed at is a Federal Law Officer and my other son is a [redacted] Chief of Police. Is this really how he treats his customers. This is a complete disgrace and he should be ashamed of himself. He definitely does NOT deserve a A- rating with Revdex.com. Desired SettlementI want the refund he promised me for the return shipping of the POC (portable oxygen concentrator)Business Response We did rent [redacted] a portable oxygen concentrator with two batteries, each lasting approximately 4 hours per battery on 3 liters per minute on February 24, 2016 for her flight to [redacted]. She did sign all paperwork regarding liability and rental responsibility, that she was responsible for sending the unit back. When she called about shipping the unit back she said that she felt that she should not have to pay the shipping back due to the fact that the unit failed her. I told her to send the unit back as agreed and if I found a problem with the unit I would reimburse her for the shipping to send the unit back. When I received the unit I found no issues that the unit was not up to medical standards. One battery was 1/8 charged and the other battery had a full charge on it, which tells me that she never switched the batteries. There was also blue tape wrapped around the battery that was in the unit. I am not sure why she would wrap tape around this battery, this battery was new and took a full charge. I even have rented the same unit out after receiving it back from [redacted] twice and these customers had no issues with the unit. Due to the above facts I felt as though the shipping charges should not be refunded. Also, there was absolutely no offensive language used by me to her or her son. She did argue with me on the phone and I did tell her that I felt she was lying to me so that she would not have to pay the shipping back as she had signed and agreed to. After that conversation, I received a call from one of her sons and he was the one that used offensive language towards me. All I said back to him was "same to you" and hung up. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)First, I am going to emphasize that [redacted] must have a great lapse of recall because his account of the facts are less than accurate. When the POC (portable oxygen concentrator) was delivered, the day before the flight the 2 batteries were fully charged and NOT used until I got out of the car at the airport. The O2 flow was set at 2 liters, as RX by the doctor. The 1st battery did not last but a little over 2 hours. Had to change out while taxing for takeoff. The 2nd battery failed during the first leg of travel. We were able to get a partial charge on one during layover. Used at reduced flow of 1 liter for second leg of travel. In [redacted]'s response, he stated one battery had full charge and the other 1/8. However he told me on the phone, when he "received back both tanks were dead!"With re-chargeable batteries I do not know how he can say with honestly, I never changed the batteries, as he did not accompany me on the flight!The very small piece of blue painters tape, ironically was placed on the battery by HIS employee, who delivery the machine. It was his suggestion. He did this to assist us in the removal and change during travel. His employee needed to use a the blade of a pocket knife to remove the battery as they fit so tight, he could not get it out with his fingers. Obviously we were not able to have a pocket knife with us during travel, so his employee did that to assist us in making the battery change. There was NO tape wrapped around anything![redacted] did in fact call me a liar, not once but twice. When my son called to discuss [redacted] attitude and response, he used the "F" language toward me and my son directly. That is not professional, nor how a civilize human being should act towards another, especially a business owner dealing with the public. I paid $425.00 for a service that failed me. I think it's only fair and just that I be reimbursed for the shipping cost, as I was told if the POC unit wasn't received by his office in Sparks from ** within three days of my arrival to ** he would charge me another $425.00. In conclusion, I want a refund for my shipping costs, as promised. Thank you.

Upon the advice of the Sparks[redacted] office, I hired Oxytech, LLC, 1544 Pittman Ave, suite B, Sparks NV 89431 to repair/clean my CPAP device of mold. The mold came about during a vacation in [redacted] I was told by both,[redacted] and Oxytech, that the mold could be removed by Oxytech. I obtained and paid for this process on June 26, 2015. I took it home (stored at home NOT retained in my car as indicated by Oxytech email: fm [redacted]a; July 17, 2015. I had left the power supply in my car), but did not use it for about two weeks. When I did try to use it on the night of July 11, 2015 I could not use it for more than a few minutes as the mold smell and something that smelled like carpet cleaner was too strong to even think about sleeping. I returned it on the 13th as requested by an employee of Oxytech for further repairs/cleaning. The person I met with was [redacted]a, owner and apparent technician for Oxytech. He insisted that he had done his job and would not consider looking, smelling or anything to help determine if the problem remained. He refused me any sort of refund ($175.00 for the repair). Profanity was exhibited by me, considering the frustration with a small business refusing any type of satisfaction, I was light. I apologized for the profanity. Now I am stuck with a non-usable $800+ device plus the $175 repair bill with no recourse except letters as this. The CPAP device was paid for by Medicare/Tricare which will not allow me a replacement for another 3+ years. I am currently using an outdated and mostly functional device as I cannot sleep without the aid of the CPAP.Product_Or_Service: Clean CPAP of moldOrder_Number: invoice [redacted]Desired Settlementa Repair and/or refund. A proper and correct repair is desired, however, the owner of Oxytech,[redacted] has refused further service to me and has advised that I do NOT step foot in his establishment AGAIN. That being said I'm uncertain of a fair resolution other than replacement of my CPAP via [redacted]Business Response On or about the 1st of July, [redacted]r presented with his cpap unit stating that it had been exposed to mold. I inspected the unit and found no visible mold but took the unit and disinfected it with a chemical called MadaCide-1 which is an agent capable of killing the mold spore. This was done based on the customers complaint of the problem. I also replaced the blower motor in the unit with a new one as there would be no way to remove any mold from the casing of the blower.[redacted]r paid for my services in the amount of $175.00. Approximately two weeks later, [redacted]r called my secretary and stated that he had left the cpap in his car for over a week and detected a chemical odor emitting from the unit. The odor is a direct result of leaving the cpap in a hot car allowing the chemical to sweat.[redacted]r came back to my office and complained about the odor and as I was trying to explain to him that we had done our job to kill any potential mold in the unit, he interrupted me and said he wanted his money back. I told [redacted]r that we had provided a service to him and that I would not refund his money. He proceeded to tell me, and I quote: "[redacted]" and walked out the door. He said this loud enough for the whole office to hear including my bookkeeper and secretary. The next day, [redacted]r harassed me via E-mail and made threats to my business. After I received the second harassing E-mail, I responded to his correspondence via E-mail. I explained that had he given me the chance to finish what I was saying before he reacted, I would have helped him further but based on his behavior and vulgarity in my office, I told this man that I did not want to have any further relationship with him and that I did not want him back in my office. I feel, based on the circumstances, that I reserve that right and I do stand by it.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Response to para 2: As I stated to [redacted], I DID NOT tell his secretary that I left the CPAP in my car, but had left the Power Supply in it for a few days and for that reason had not used the device up until the day of the call. Therefore the CPAP did not "sweat".Response to para 4: [redacted] told me that he had done his job and that there was nothing he could or would do to further the repair. I only interrupted him when he went into a repeat mode by telling me several times; "I did my job". I asked for a refund which he refused. As far as I was concerned, he had NOT done his job otherwise the CPAP would have been usable and since it wasn't, a refund would have been a reasonable outcome for a business. By refusing to even smell the CPAP to determine if there was a mold smell remaining and refusing a refund, I became angry and aggravated at [redacted]. In all my years (70) of doing business at both ends I have only encountered this type of behavior in a small businessman once before, for a much smaller refund request. I could not believe that his business has stayed viable with such a policy. I hardly think sending text via his web site, a FAX and finally an email is considered "harassment". He did not respond to the first two requests, therefore a email was sent after finding the address on a business card. He had plenty of chances to "explain" how he could have helped me, but only told me two things multiple times: No Refund...I did my job.Considering [redacted]s' response which really didn't solve anything as he offers no solution other than my continued "banishment" and no refund, I must keep this complaint open.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This person will not admit any incorrect business procedure. There remains little point in further follow-ups. The fact that a small business would use such insane methods is beyond me. Of course I will not and cannot deal with this business. I guess one could say; "he did his job". I will not accept a minor statement as a resolution.Final Business Response My first response was truthful and accurate and I stand by that statement.