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Oyo Hotel Dundee by Crystal Lake

28610 US-27, Dundee, Florida, United States, 33838

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Oyo Hotel Dundee by Crystal Lake Reviews (%countItem)

I booked with Oyo Hotel only because they said their pool was open and emailed them 7 days before my booking to ask if the pool was open because of covid. I chatted with the hotel online on the 6 days before the booking, called 2 weeks and 4 days before our arrival and we were told 4 separate times the pool was open. It was empty with green slime at the bottom proving it had not been open at all, all season, when I was told it was, indeed open from May- September! Oyo is refusing a refund because they said the pool was closed due to the county closing it because of covid. If this were the case, why wasn't I told this the 4 separate times I contacted the property? Why was I lied to 4 different times when I specifically kept checking over 4 times because of covid? We went down the street to a different hotel and their pool was open. So now they are lying about that, too. I would have never booked with this hotel had I known the pool was closed. We drove 1,500 miles to use the pool and this was our summer vacation. I have proof of the email and screen shot of the chat box where they clearly stated, days before my booking, that the pool was, indeed, open. The front desk lied and said I never spoke with them when, indeed, I called twice. You can deny that, Oyo, but I have proof of your email and screen shot of our chat, so you cannot deny that! If you closed the hotel after I contacted you, which was 4 days before my arrival, why has there not been any water in the pool since last season? Why is there green nasty slime at the bottom of an empty pool? Oyo apparently believes you can lie to customers so that they book you. This is how Ritesh A CEO of OYO has become a billionare; by shady and repulsive business practices and screwing over the customers. This is not acceptable in any business practice and Oyo customer service says they cannot do anything else in this matter and have closed my ticket after hanging up on me 4 times! You cannot just flat out lie to customers for profit. Not OK!

Desired Outcome

Refund I would like a full refund for my two nights. The 2 booking numbers in their system are 1. *** 2. *** June 27th for $65.02 June 30th for $80.15 I would like a full refund total for the two nights of $145.17 One booking is under my husband's name (*** The other under me (

Customer Response • Aug 20, 2020

------ Forwarded message ---------
From: ***
Date: Thu, Aug 13, 2020 at 9:53 AM
Subject: Please close case ***
To: ***

Hello Revdex.com,Oyo has finally refunded my money on August 11.Thank you for your help. Please close case ***.
Have a great day!
***
Sent from my *** 4G LTE Device

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Address: 28610 US-27, Dundee, Florida, United States, 33838

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