OYO Hotel Of Knoxville Reviews (%countItem)
OYO Hotel Of Knoxville Rating
Address: 317 N. Cedar Bluff Rd., Knoxville, Tennessee, United States, 37923
Phone: |
Show more...
|
E-mails: |
Sign in to see
|
Add contact information for OYO Hotel Of Knoxville
Add new contacts
Paid over 300$ to get the best room they had available King Suite. We got there, our room was trashed with mold EVERYWHERE. Walls, ice bucket, the tray, desk, pillows, sheets, etc. We asked for new linen and was very took back with how rude the manager is and aggressive. We asked to trade rooms and tbe second room they took us to was even worse. It is unbelievable how filthy and unclean this place is. We asked to downgrade to two queen beds to try and get a decent room. My son laid down on the bed and it didnt smell right to me. Sure enough. We checked pillows and it had dog hair and dog urine that stayed there and molded on it. A pillowcase was just thrown over it. We stayed up all night no sleep trying to get clean linen. We checked in late around 11pm.. We were told very rudely by a worker there we just need to leave. We went there for vacation. We were told we could speak to the manager when he got there at 8:30 a.m. Well nobody ever came by our room. I went down to the front desk and very rudely said we need to leave, that were not getting a discount or any free nights. If we didnt like it we could just leave. We spent hundreds coming here and for transportation to the hotel.said we had minutes to leave or he was throwing all our out. We had to call the cops on him twice for being so aggressive and threatening. We left after about 12 hours. We were charged over 500$ to my card when it was supposed to only be 70 for the night we stayed. We never slept, got clean linen, nothing. Corporate wouldnt do anything but make a report. They said the hotel was responsible for it
Full refund
has made many false claims regarding his stay. Upon check in he was unhappy with the room he was given. My staff moved him rooms multiple times and yet he was still not satisfied. My staff followed protocol by offering him a full refund and he could find accommodations else where. He refused. Upon arriving to work the following morning, there were multiple complaints from my staff in regards to this guest and how he behaved during the event. He demanded that I give him a full refund and allow him to stay at our property free of charge for the next three nights. I informed him that he would not be receiving a refund for the night he stayed, but I would gladly refund the remaining balance and he could go else where. This was not the response he wanted, and there for began to cause multiple scenes. Finally I had to ask him to just leave the property. We have just taken over this property, and we understand some of the rooms are in need of fixing, which is what we are in the process of doing. This is why we had no issues in giving a full refund if he decided he wanted to stay else where. His refusal is why he was charged for the one night he was there. The rest of his money was refunded to him. Since then he has sent harassing and threating emails, left multiple false reviews, and even took the matter to social media plat forms. Our pest control company has been here to inspect the issue, if need be I can supply documentation stating that the room is bed bug free. The hotel followed every protocol designed for situations like this. At the end of the day the cops asked if he would vacate the property and also placed a no trespassing order against him. We have tried to resolve this issue but the guest was unwilling to accept the outcome.
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all the rooms were absolutely filthy. The pictures shows the mold and food etc everywhere. The pictures speak for themselves. I was told I couldn't speak to a manager until in the morning so I stayed to speak with the manager . Corporate said could give me a refund for the one night we were charged. My receipt says one thing but what I was charged was even more. He had 375$ on top of the money he charged for the night pending on my card. It took a week to get partial money back. The Health department has opened up and investigation on the mold
My position on the matter remains the same. The guest was given a refund for the remaining nights of his stay. There will be no further refund given for the night the guest stayed at the property.
Unsafe, Dirty, Not worth a Dime.
I questioned my stay when the Gentleman a head of me was checking in. He was saying after two subpar rooms he was leaving and with out a refund due to non refundable clause. After getting our room I understand.
Upon walking into our room the light switch did not work. Carpet ripped all along door way. Not safe for kids as they tend to lift anything you can grab. Tripping hazzard? Toilet is broke. Outlet on lamp was lifted, you can see where it has arced. The plug can lift out exposing wires. Again saftey issue. Looking at black spots in bathroom ceiling. On top of those issues just a filthy place. Stained bedding. Trash on floors. Several things are just flat out dirty.
I have pics of all of it. This room probably should be closed till fixed but from what I can see the place needs shut down till something changes. Both vending machines broke. Ice machines broke. Telephone broke. 3 cups no ice bag ... Choice hotels offered 20 bucks, not acceptable. The hotel offered an email apology and that was it. Pics available and they did not ask for them..
A full refund.
A full refund is not an option when you stay somewhere the entire stay and then request a full refund, I am sorry but that can not happen.
I expect to be given the same amount of time to give a response. 2 weeks. I have a grandfather who has been in and out of hospital for a few weeks and having to deal with that more. Please open this case, as its not an acceptable. A non refundable unsafe room?
When one books a room that is non-refundable there is an expectation that it is a certain standard and safe. When the person before is saying he can't get a refund by the person at the desk as there is no manager on duty at this time of night. Confirmed when I talked to the lady at the desk myself. What is a family to do with two kids on a limited budget? How can you say a room is non-refundable when booking and then deliver crappy service with no good rooms? Again, person before requested two rooms before as I got there. When I got to mine it was terrible A 3 and 5 year old had to be kept in bed and could not be on floor due to ripped carpets and wires sticking out of lamps. Yes we stayed in bed. I do not have the money to be charged for your hotel that I cannot use and another hotel the same night. And try to cancel on vacation. Instead of taking it up with your pregnant lady I expected to be dealt with in a reasonable manner when getting back. This is not acceptable.
My husband & I booked a 5-night stay at this hotel but hotel and room were filthy! The hotel is refusing to refund even though we did not stay.
We booked a 5-night stay based on reputation of chain. Hotel was filthy in halls, no elevator to upper floors, halls were dirty. The room had food on the floor, a dirty sock by the bed, hair on the pillow, etc. Based on the filthy condition of the exterior halls etc, we opted to leave. We called the chain - Choice Privileges. They reached out to the manager of the hotel who refused to refund the first night even though the hotel was not fit to rent. Choice Privileges then reached out to the owner and said we should be hearing back within 72 hours. No call has been made to us. Our stay dates were originally 6/27-7/2/18. In trying to speak to the manager while at the hotel, he refused to discuss it even though we were not rude and he threatened to call the police. We are aware there is a 24 hour notice in order to cancel and receive a full refund, but based on the condition of the hotel and the room, our complaint is that it wasn't the healthy, clean environment it was portrayed to be. We do not think we should have to pay the first night and we want to help other people avoid encountering the same issue.
We would like a FULL refund back from the hotel. It wasn't a matter of inconvenience not to stay. It was strictly the uncleanliness of the entire hotel, which we cannot know when booking online hundreds of miles away. We expected the hotel to have the same standard of cleanliness as the rest of their chain does.
The guest checked in and was well aware that there was no elevator and her husband stated that would be fine and they were in their room a couple of hours before they ever came down to complain, they called the Corporate office and acting to aggressive that our property actually added her and her husband to the Do Not Rent list. We did all that we could do to defuse the situation that night and nothing made the guest happy so there was not much left hat I could.
(The consumer indicated he/she DID NOT accept the response from the business.)
The response to our complaint is inaccurate. We booked the room through Expedia and there was no mention of a lack of an elevator nor did the desk clerk inform us however that is not the basis of this complaint. The problem is the filthy condition of the room and the hallways outside. We were not in the room a couple of hours. We entered the room saw the condition and exited the room almost immediately. We did call the corporate office and they are looking into this as well. My husband is not in the least bit "aggressive" but who in their right mind would be "ok" paying for a filthy room only to drive down the road and pay for another room? The manager on duty did offer another room but did not make the effort to look at the first room, or even offer to go with us to another room to make sure we were ok with the condition. The manager was rude and wouldn't consider a conversation about the situation. Given the condition of the room, the hallways, etc., we made the decision not to stay and of course, because my husband tried to push a conversation about charging for a room that was not clean enough to rent out, the manager instantly threatened to call the police. Again, my husband did not act aggressive except to talk to him to try to get the manager to reconsider charging for the room. What would make us happy is that all charges would be credited back since we didn't stay in the room and the facility was not in the condition to rent out. I understand that there is a policy for 24 hours notice to cancel the room. I understand businesses hold the room and in normal situations deserve to be compensated if someone doesn't show. BUT this is NOT the situation. A room should be clean enough for people to stay in it if you expect to be paid - not to mention the hotel in general. When you find hair on pillows, food on the floor and someone's dirty sock left by the bed, THAT is not in any way clean. How confident would I be in another room, when obviously a cleaning person was in the first room (since the bed was made, etc.). They obviously don't know how to clean and the management is not checking their work. My husband also had overheard that same manager reprimanding an employee for not cleaning another room. There's obviously a problem there. It's taking advantage of good people by taking their money when they are clearly not offering what they advertise. I want any charges on my credit card to be credited back to us since the management knew there was a problem.