Oyster Books

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I never received any replies from anyone at oysterand as far as returning my money, that also is not trueanyone considering oysterbooks PLEASE RUN THE OTHER DIRECTIONunless you like throwing your money away In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com, We're sorry to hear that this customer has had a negative experience with our businessWe strive to make our service clear and straightforward for all of our customers and regularly review our signup and cancellation flows to ensure that our users understand when and how they will be chargedTo that end, we explicitly message that your free trial will automatically convert to a paid subscription during signupHere is a screenshot of that flow: [redacted] In addition, you are able to easily opt-out of having your subscription automatically convert by canceling during the free trial periodUsers who cancel during the free trial maintain access to Oyster until the end of the trial period, at which point their subscription will not renewWe apologize that this was not communicated more clearly to [redacted] and we have instructed our Customer Experience team to be more diligent about explaining this in the futureAlthough we feel that the billing and cancellation mechanics of our service are clear, we sincerely regret the lack of clarity in our communication with [redacted] and have refunded her $chargeSincerely, [redacted] Oyster

Dear RevDex.com,We're sorry to hear that *** *** has had a negative experience with our businessWe strive to make our service clear and straightforward for all of our customers and regularly review our signup and cancelation flows to ensure that our readers
understand when and how they will be chargedTo that end, we explicitly message during signup that a customer's free trial will automatically convert to a paid subscription. In addition, customers are able to easily opt-out of having their subscription automatically convert to a paid membership by canceling during the free trial period from their Account page on our website.After looking into our records, however, we found that *** *** never actually canceled her accountAdditionally, at no time did we receive an email from this customer requesting the cancelation of her subscriptionWhen a customer cancels her subscription, they automatically receive a cancelation confirmation email from Oyster.Although we feel that the billing and cancelation mechanics of our service are clear, we have reached out to this customer, canceled her active subscription and refunded all four of her charges totaling $as a courtesy.We apologize that this was not communicated more clearly to this customer and we have instructed our Customer Experience team to be more diligent about explaining this in the future.Sincerely, *** *** ***

At this time, I have been contacted directly by Oyster Books regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I still have yet to receive all of my money back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com, We're sorry to hear that this customer has had a negative experience with our business. We strive to make our service clear and straightforward for all of our customers and...

regularly review our signup and cancellation flows to ensure that our users understand when and how they will be charged. To that end, we explicitly message that your free trial will automatically convert to a paid subscription during signup. Here is a screenshot of that flow: [redacted]. In addition, you are able to easily opt-out of having your subscription automatically convert by canceling during the free trial period. Users who cancel during the free trial maintain access to Oyster until the end of the trial period, at which point their subscription will not renew. We apologize that this was not communicated more clearly to [redacted] and we have instructed our Customer Experience team to be more diligent about explaining this in the future. Although we feel that the billing and cancellation mechanics of our service are clear, we sincerely regret the lack of clarity in our communication with [redacted] and have refunded her $9.95 charge. Sincerely, [redacted] Oyster

Dear Revdex.com,We're sorry to hear that [redacted] has had a negative experience with our business. We strive to make our service clear and straightforward for all of our customers and regularly review our signup and cancelation flows to ensure that our...

readers understand when and how they will be charged. To that end, we explicitly message during signup that a customer's free trial will automatically convert to a paid subscription. In addition, customers are able to easily opt-out of having their subscription automatically convert to a paid membership by canceling during the free trial period from their Account page on our website.After looking into our records, however, we found that [redacted] never actually canceled her account. Additionally, at no time did we receive an email from this customer requesting the cancelation of her subscription. When a customer cancels her subscription, they automatically receive a cancelation confirmation email from Oyster.Although we feel that the billing and cancelation mechanics of our service are clear, we have reached out to this customer, canceled her active subscription and refunded all four of her charges totaling $19.90 as a courtesy.We apologize that this was not communicated more clearly to this customer and we have instructed our Customer Experience team to be more diligent about explaining this in the future.Sincerely, [redacted]

We're sorry to hear that [redacted] has had a negative experience with our business. We strive to make our service clear and straightforward for all of our customers and regularly review our signup and cancelation flows to ensure that our users understand when and how they will be charged. To that end, we explicitly message during signup that a customer's free trial will automatically convert to a paid subscription.In addition, customers are able to easily opt-out of having their subscription automatically convert to a paid membership by canceling during the free trial period. Users who cancel during the free trial maintain access to Oyster until the end of the trial period, at which point their subscription will not renew. After looking into our records, however, we found that [redacted] never actually cancelled his account. Additionally, at no time did we receive an email from this customer requesting the cancelation of his subscription. When a customer cancels their subscription, they automatically receive a cancelation confirmation email from Oyster. Although we feel that the billing and cancelation mechanics of our service are clear, we sincerely regret the lack of clarity in our communication with this customer—we have reached out to this customer, canceled his active subscription and refunded the two charges posted by Oyster totaling $19.90. We apologize that this was not communicated more clearly to this customer and we have instructed our Customer Experience team to be more diligent about explaining this in the future. Sincerely, [redacted], Oyster

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I never received any replies from anyone at oyster. and as far as returning my money, that also is not true.
anyone considering oysterbooks PLEASE RUN THE OTHER DIRECTION. unless you  like throwing your money
away
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Oyster Books lures consumers in with a free month long trial period for their service. When the free month ends consumers are automatically enrolled and billed monthly for their service WITHOUT any option to opt out of automatic enrollment AND without notification that this is the way Oyster Books conduct business. Oyster Books A) automatically enrolled me in their program without an option to opt outB) failed to make it clear that their business practice was to auto enroll consumers in the program without consumer authorization once the free trial period endedC) acknowledged to me directly there is no way for the consumer to opt out of automatic enrollment, and therefore consumers are automatically chargedD) refused to refund my money for the subscription they charged me for without my consent. These business practices are disappointing, unacceptable, and unethical.Desired Settlement: Effective immediately I want it clearly communicated to consumers that automatic enrollment is the business practice of this company both before registration for this service and in the sign-up email that is sent upon registration. Additionally, I want a full refund for the funds Oyster Books has taken.

Business

Response:

Dear Revdex.com, We're sorry to hear that this customer has had a negative experience with our business. We strive to make our service clear and straightforward for all of our customers and regularly review our signup and cancellation flows to ensure that our users understand when and how they will be charged. To that end, we explicitly message that your free trial will automatically convert to a paid subscription during signup. Here is a screenshot of that flow: [redacted]. In addition, you are able to easily opt-out of having your subscription automatically convert by canceling during the free trial period. Users who cancel during the free trial maintain access to Oyster until the end of the trial period, at which point their subscription will not renew. We apologize that this was not communicated more clearly to [redacted] and we have instructed our Customer Experience team to be more diligent about explaining this in the future. Although we feel that the billing and cancellation mechanics of our service are clear, we sincerely regret the lack of clarity in our communication with [redacted] and have refunded her $9.95 charge. Sincerely, [redacted] Oyster

Review: While on vacation I saw a book subscription called Oyster Books I had to subscribe to a trail subscription first once I did this it was evident that this book subscription was not what I wanted. The phone number linked to the charges that came out of my account was not a working number. First red flag. I attempted to find the original information to cancel this subscription via the internet. The site did not have a easy to find place to go to in order to cancel the subscription. I had my daughter help me with this and it took her a couple of days to find the area on the site to cancel. However after all this time I have been informed that since it took me so long to cancel the subscription there will be on refunds. I told them the situation that I was not able to use the internet to cancel the subscription the same day I signed up as I was on vacation in Ohio, PA and Alabama.Desired Settlement: Refund of all the monies taken from my account since December 2014.

Business

Response:

Dear Revdex.com,We're sorry to hear that [redacted] has had a negative experience with our business. We strive to make our service clear and straightforward for all of our customers and regularly review our signup and cancelation flows to ensure that our readers understand when and how they will be charged. To that end, we explicitly message during signup that a customer's free trial will automatically convert to a paid subscription. In addition, customers are able to easily opt-out of having their subscription automatically convert to a paid membership by canceling during the free trial period from their Account page on our website.After looking into our records, however, we found that [redacted] never actually canceled her account. Additionally, at no time did we receive an email from this customer requesting the cancelation of her subscription. When a customer cancels her subscription, they automatically receive a cancelation confirmation email from Oyster.Although we feel that the billing and cancelation mechanics of our service are clear, we have reached out to this customer, canceled her active subscription and refunded all four of her charges totaling $19.90 as a courtesy.We apologize that this was not communicated more clearly to this customer and we have instructed our Customer Experience team to be more diligent about explaining this in the future.Sincerely, [redacted]

Review: on a trial period that was cancelled immediately, they processed charges against my bank card for E-Books

and when I received my bank notice they ran charges on my card, which resulted in massive NSF charges

against my account. When I attempted to contact them with telephone # provided it turns out that the #

was FAKE. I sent a letter demanding a response, nothing was ever returned.Desired Settlement: All I want is the $9.95 service and my $34.00 NSF charge returned.

even though they caused multiple NSF's on other legitimate charges

Business

Response:

Dear Revdex.com, We're sorry to hear that [redacted] has had a negative experience with our business. We strive to make our service clear and straightforward for all of our customers and regularly review our signup and cancellation flows to ensure that our users understand when and how they will be charged. To that end, we explicitly message during signup that a customer's free trial will automatically convert to a paid subscription. In addition, customers are able to easily opt-out of having their subscription automatically convert to a paid membership by canceling during the free trial period. Users who cancel during the free trial maintain access to Oyster until the end of the trial period, at which point their subscription will not renew. After looking into our records, however, we found that [redacted] never actually cancelled his account. Additionally, at no time did we receive an email from this customer requesting the cancelation of his subscription. When a customer cancels their subscription, they automatically receive a cancelation confirmation email from Oyster. Although we feel that the billing and cancellation mechanics of our service are clear, we sincerely regret the lack of clarity in our communication with this customer—we have reached out to this customer, canceled his active subscription and refunded his two charges totaling $19.90. We apologize that this was not communicated more clearly to this customer and we have instructed our Customer Experience team to be more diligent about explaining this in the future. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never received any replies from anyone at oyster. and as far as returning my money, that also is not true.anyone considering oysterbooks PLEASE RUN THE OTHER DIRECTION. unless you like throwing your moneyaway

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Oyster Books regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I still have yet to receive all of my money back

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We're sorry to hear that [redacted] has had a negative experience with our business. We strive to make our service clear and straightforward for all of our customers and regularly review our signup and cancelation flows to ensure that our users understand when and how they will be charged. To that end, we explicitly message during signup that a customer's free trial will automatically convert to a paid subscription.In addition, customers are able to easily opt-out of having their subscription automatically convert to a paid membership by canceling during the free trial period. Users who cancel during the free trial maintain access to Oyster until the end of the trial period, at which point their subscription will not renew. After looking into our records, however, we found that [redacted] never actually cancelled his account. Additionally, at no time did we receive an email from this customer requesting the cancelation of his subscription. When a customer cancels their subscription, they automatically receive a cancelation confirmation email from Oyster. Although we feel that the billing and cancelation mechanics of our service are clear, we sincerely regret the lack of clarity in our communication with this customer—we have reached out to this customer, canceled his active subscription and refunded the two charges posted by Oyster totaling $19.90. We apologize that this was not communicated more clearly to this customer and we have instructed our Customer Experience team to be more diligent about explaining this in the future. Sincerely, [redacted], Oyster